Million Dollar Electrician - Sale to Scale For Home Service Pros

Ep 110 - Office Hire out or train in - July 11 Clay and Joseph discussed the topic of whether to hire out or train in, focusing on the importance of analyzing past wins and identifying the problems that were overcome to achieve those wins. They also shared some personal experiences and anecdotes, including a flood in Orange County and a humorous incident with an insurance company.Joseph and Clay discussed the importance of providing excellent customer service in the electrical business. They talked about the options of hiring a third-party service or training in-house staff to handle customer calls, emphasizing the need for professionalism and proper training to ensure customer satisfaction.Joseph and Clay discussed the benefits of having an in-house customer service representative (CSR) for electrical contractors. They also explored the idea of gradually transitioning from outsourcing to training and promoting an in-house CSR to build better relationships with clients and ensure efficient service.Clay and Joseph discussed the importance of viewing business expenses as investments and finding ways to leverage them for better client experiences and revenue. They also emphasized the significance of hiring individuals with the right character and attitude for customer service roles. Joseph and Clay discussed the importance of having clear processes and delegating tasks in order to succeed and provide excellent service. They emphasized the need to determine one's role, set timelines, and establish clear expectations when hiring or training staff.Join us LIVE 5-days each week on the Facebook community page @https://www.facebook.com/groups/electricpreneursecretsAnd come see us, our tools, and our results at our website @https://www.serviceloopelectrical.com

Episode 109 - Side work, Moonlight Electric, Tanktop Terry - July 10 Joseph and Clay discussed the dangers and problems associated with employees doing side work, including potential financial loss for the company and liability issues for clients. They also shared a story about an employee who impersonated their company and performed subpar work, highlighting the importance of addressing such situations with genuine surprise and taking steps to rectify any problems left behind. - Joseph and Clay discussed the importance of not allowing employees to do side work and emphasized the need for clear processes and hiring practices to prevent such situations. They also highlighted the negative impact of moonlighting on employee performance and stressed the importance of investing fully in one's current job or pursuing entrepreneurship instead.Joseph and Clay discussed the importance of open communication and support between employers and employees. They emphasized the need for employers to listen to their employees' aspirations and provide opportunities for growth, rather than fearing their departure.Clay and Joseph discussed the importance of recognition and significance in the workplace, as well as the value of providing value rather than being paid by the hour. They also touched on the need for employers to advertise their services and hire growth-minded individuals. Join us live in our community facebook group https://www.facebook.com/groups/electricpreneursecretsand see even more about us and our help @https://www.serviceloopelectrical.com

Ep 108 - Options Design - Don't run to the van! - July 07 Clay and Joseph discussed the fear and hesitation technicians have in presenting options to customers in person, leading many to resort to emailing estimates instead. They emphasized the importance of having a process and overcoming the fear of rejection in order to effectively present options and increase sales. Clay and Joseph discussed the importance of building trust and rapport with customers in the home service industry, emphasizing that focusing solely on presenting numbers and being the cheapest option can deteriorate customer relationships and ultimately harm the business.Joseph and Clay discussed the importance of keeping the customer engaged and in control during a presentation. They emphasized the need to prioritize the customer's concerns and use their input to tailor the options and solutions presented. Joseph and Clay discussed a strategy to handle enthusiastic and curious customers by redirecting their energy through small tasks and praise, which increases compliance and engagement. They also acknowledged that this approach can backfire if met with repeated resistance, as customers may disengage after being told "no" once. Clay and Joseph discussed the importance of not emailing proposals to customers and instead handling objections and providing options in person. They emphasized the need for effective communication and commitment to serving customers at the highest level. Join us live at https://www.facebook.com/groups/electricpreneursecretsand grab all of the goods at www.serviceloopelectrical.com

Ep 107 - Emergency: Overworked & Underpaid  - July 06 Clay and Joseph discussed the success of Zach's Kohler TDDM campaign, where he sent out gift cards to potential customers in specific areas. They also talked about the power of showcasing previous installations to neighbors as a way to generate new leads. -Joseph and Clay discussed the challenges of being overwhelmed with work and the negative impact it has on their livelihood. They emphasized the importance of closing open cycles, such as invoicing promptly, to avoid financial and reputational risks. - Joseph and Clay discussed the negative consequences of delaying communication with clients and the importance of using a CRM to improve communication and reduce time delay. They also shared personal experiences highlighting the impact of poor communication on client relationships and business success. -Clay and Joseph discussed the importance of effective communication and time management in order to avoid feeling overwhelmed. They emphasized the need to periodically review and adjust pricing to ensure profitability and growth in the business. Joseph and Clay discussed the importance of acknowledging and admitting the existence of a problem in order to make necessary changes. They also emphasized the need to set a specific date to take action and prioritize tasks that are essential for the business's growth and success. Join us live at https://www.facebook.com/groups/electricpreneursecretsand come visit us at https://www.serviceloopelectrical.com

Lessons from the Titanic - July 05 Clay and Joseph discussed the importance of being mindful of risks and not rushing into business decisions without proper planning and evidence. They also touched on the need to stay grounded and remember one's goals and origins in order to achieve success.Clay and Joseph discussed the different perspectives on spending $250,000 and the importance of having a plan and purpose in business. They emphasized the need to reflect on one's own actions and intentions and to align them with their why in order to succeed. Joseph and Clay discussed the importance of reverse engineering goals and having a plan in place to avoid failure in business. They also emphasized the need to offer VIP or high-value options to customers, without judging their financial capabilities.Joseph and Clay discuss the importance of training for "no" in sales, recognizing that exceeding an 80% conversion rate may indicate a problem. They also share a personal story about building trust with a client by understanding their emotional needs and offering empathy. Clay and Joseph discussed the importance of not judging others based on their spending choices and emphasized the value of offering a VIP platinum option to enhance customer experience and attract more businessJoin us live 5 days each week at the Facebook page :https://www.facebook.com/groups/electricpreneursecrets

Clay and roygomez had a conversation about their recent activities and business updates. Roygomez started his business with just himself and has since expanded, with upcoming opportunities for growth.Roygomez started his electrical business with $5,000 and hired his first apprentice a month and a half later. He grew his business to have nine field employees, a full-time estimator, and a revenue goal of $3 million, while prioritizing a family-like culture and quick firing of bad seeds.Roygomez worked his way up from being a shop boy to a licensed electrician, despite struggling with test-taking skills. He showed his willingness to learn and step up to the plate, which eventually led him to become a successful live fisher.Roygomez discussed his experience in the electrical industry, including his thirst for knowledge and desire to be well-versed in all areas of electrical work. He also talked about his experience working for different employers and the benefits of being involved in the Independent Electrical Contractors (IEC).Clay and roygomez discussed the latter's journey in starting his own business, including his vision to build an empire and the challenges he faced in managing employees. They also talked about the importance of having a balance between being hard on people and praising them.Clay and roygomez discussed how roygomez regained his vision and stepped back into a leadership role, which attracted more staff to his company. They also talked about how roygomez is willing to help other electricians who want to follow a similar path.

Ep 102- Going deep on the doom loop - June 29Joseph and Clay discussed the concept of the doom loop, which refers to the cycle of setting goals, facing obstacles, making excuses, and falling short of those goals. They emphasized the importance of taking ownership, accountability, and responsibility to break free from the doom loop and achieve success. Clay and Joseph discuss the importance of facing adversity and making a choice between growth or failure. They share personal stories and emphasize the need to set goals, overcome obstacles, and find fulfillment in one's own lifeClay and Joseph discussed the importance of overcoming fear and ego in order to succeed in business. They emphasized the need to take proactive steps to generate leads and not rely solely on passive methods like Google. Joseph and Clay discuss the importance of diversifying lead sources in business and not relying solely on referrals and Google. They emphasize the need for self-reflection, setting goals beyond oneself, and finding motivation in the belief that others are counting on you. 

Ep 101 - To serve & protect... and recognize scams - June 28 Clay and Joseph discussed their dislike for scammers and shared personal experiences with them. They also expressed a mix of frustration and amusement at the excuses scammers come up with. -Clay and Joseph discuss their personal experiences of being scammed, emphasizing the importance of learning from those experiences and helping others avoid similar pitfalls. They also mention examples of scams involving trucks and fake debt settlements. Joseph and Clay discussed a situation where a client tried to scam them by blaming them for a faulty stove after they had already identified and fixed the actual problem with the breaker. The client's attempt to avoid paying for the service revealed their dishonesty and scamming intentions. Joseph and Clay discussed the importance of documenting observations and options during client interactions to protect themselves from potential disputes and scams. They emphasized the significance of having written evidence, such as invoices, photos, and videos, to support their claims and avoid the "he said she said" situation. Joseph and Clay discuss the importance of responding to negative reviews and how it can help protect a company's reputation. They emphasize the need to address concerns, highlight morals and dedication to service, and offer solutions to potential customers. Clay and Joseph discussed various topics including the importance of documentation, holding teams accountable, and the need for a comprehensive history of houses. They also mentioned the possibility of future episodes on avoiding scams and offered to provide more content on the subject if requested. Catch all the action LIVE at the Facebook community page:https://www.facebook.com/groups/electricpreneursecrets