HBS Managing the Future of Work

MIT labor economist David Autor, co-chair of the Institute’s Task Force on the Work of the Future, discusses the initiative’s report, “The Work of the Future: Building Better Jobs in an Age of Intelligent Machines.” Describing the report as both optimistic and cautionary, Autor makes the case that the US needs to reinvest in innovation while supporting a more sustainable workforce transformation that broadens opportunity and narrows inequality.

As work life morphs into an expanding series of limited engagements, education and training need to be retooled for the long haul. Workforce training expert Michelle Weise, author of the new book Long Life Learning: Preparing for Jobs That Don’t Even Exist Yet, says the sector needs to do a better job of accommodating the demands of the workplace and the realities of workers’ lives. Senior advisor to education venture fund Imaginable Futures and data collaboration platform BrightHive, the former Skidmore English professor deconstructs learning, hiring, and skills.

The idea of uncaging industrial robots may seem like a Hollywood trope, but it refers to technology that allows manufacturers to choreograph more precise and productive interplay between robots and workers. Veo Robotics president, CEO, and co-founder, Patrick Sobalvarro, explains the state of the art in industrial automation.  

Video conferencing and other communications technologies have been a lifeline for many during the Covid-19 pandemic. But they can exacerbate existing inequalities and create new ones. How can organizations help employees thrive in the post-Covid hybrid workforce of in-person and remote teams? Michael Peachey heads up the user experience (UX) group at RingCentral, which provides communications and collaboration tools and services. He says successful companies will fit the tools and tactics to the circumstances of their workers so remote doesn’t mean left out.  

As AI and automation take on more and more sophisticated tasks, being human can look like a career liability. But not when you consider inherent advantages like our capacity to collaborate, create, and think critically. Jamie Merisotis, President and CEO of the Lumina Foundation and author of the new book Human Work in the Age of Smart Machines, explains the emerging ecosystem of jobs and how employers, educators, government, and the social sector can help workers prepare. 

While hospitals battle on the frontlines of the Covid-19 pandemic, their business operations are adapting and evolving in ways that will outlast the coronavirus outbreak. Intermountain Healthcare’s roughly 40,000 employees staff some 200-plus businesses, from food service to operating rooms. The pandemic is accelerating the Utah-based non-profit’s adoption of telemedicine, digital platforms, and artificial intelligence. President and CEO, Marc Harrison discusses the company’s shift to remote work, employee support, re-skilling, and its efforts to address the crisis in healthcare affordability and access.       

As jobs give way to skills as units of work, training is following suit. Udacity’s relationships with Fortune 500 companies, universities, and national governments inform its practical online training in technical and business skills. CEO Gabriel Dalporto discusses Nanodegrees, experiential training, government policy, lifelong learning, and the importance of aligning skills training and business objectives.

Underemployment is a common trap among first-in-their-family college grads and those from low-income backgrounds and underserved communities. Kalani Leifer, founder and CEO of nonprofit COOP Careers, talks about how his organization works with recent grads to equip them with digital skills and to help them develop all-important peer-group social capital.

Covid-19 has accelerated many organizational trends, from remote work and digitalization to automation and a growing recognition of inequalities. Consulting firms are key actors in responding to this dynamic, since their judgement has influence well beyond their own affairs. What can we learn from their latest thinking on the new normal and the future of work? Michael Fenlon, PwC’s Chief People Officer shares insights on managing remote work, addressing disparities, maintaining wellness (including mental health), developing workforce skills, and the importance of purpose and trust.

Corporate social responsibility and commitment to a local workforce can go hand-in-hand with profitability. World Wide Technology in St. Louis is managing to thrive while dealing head-on with the pandemic and social and racial issues. One of the largest minority-owned businesses in the US, the 30 year-old privately held firm employs more than 6,000. The rare global tech firm based in the Midwest, it boasts a roster of Fortune 100 customers. CEO and co-founder Jim Kavanaugh discusses company’s evolution from value-added reseller to diversified IT firm and its longstanding emphasis on employee wellbeing, diversity, and inclusion.