UX Podcast

S02E11 (#321).  How do we know when to trust a system? Carol Smith leads the Trust Lab team at Carnagie Mellon Universty, where they conduct research into making trustworthy, human centered, and responsible AI systems. Our conversation highlights the importance of guardrails and ethical considerations in AI development, as well as to ask the right...

S02E10 (#320). What does it mean to own something? We talk with David about the concept of ownership, going beyond the legal definition and into the wider concept of ownership and how digital artefacts lead us to re-think and re-evaluate some of the concepts that we have previously relied on.

S02E09 (#319). A linkshow. James and Per discuss two articles that have caught their attention. The articles in this episode are about pragmatic discovery; delivering value to projects, and how UX Strategy should focus on, understand, and design, across all touchpoints, for the users – Experience strategy.

Explore the origins of brainstorming, double diamond, and design thinking processes. Learn about the cultural differences in models and processes. Discover the mysterious Sanskrit term Pray Prashana and the origins of collaborative questioning. Dive into the cultural context of writing and the frustration of silos. Understand the importance of learning from history in design and recognizing past practices.

Frustrations and inaccuracies of flight departure boards, challenges of service design and systems thinking in airlines, limited understanding of staff and keystroke dynamics, typing rhythms as behavioral biometric identifiers, online trackers and mention of a podcast

S02E06 (#316). Reflections and Lessons from heathcare design. Kim Goodwin has spent many years working within the healthcare industry. We discuss design principles used in healthcare and how they are transferrable across industries, as well as how designers should be more accountable.

S02E05 (#315). Death by screens. Presenting high stakes design work with Ben Sauer. We talk about how presenting is an experience that needs to be designed, and we discuss some of the ways in which you can approach crafting a presentation experience and become better at communicating your design work.

Chris Noessel and Nathan Shedroff, authors of Make It So - Interaction Design Lessons from Science Fiction, talk about AI in movies, designing interfaces for animals, judgment of generative systems, limitations of AI, and the future of interfacing lifelines.

S02E03 (#313). A linkshow featuring two articles that have grabbed James and Per’s attention. The articles in this episode are about the need for low-carbon and sustainable computing and CSS media features that can be used for detecting user preferences and creating more inclusive experiences.

Torrey Podmajersky, author of Strategic Writing for UX, highlights the importance of giving work context, establishing shared vocabulary, testing and instrumentation for A.B. testing, the development of the Xbox privacy screen, distilling legal requirements, the importance of context and shared vocabulary in design, and the power of words on user experience.