UX Podcast Hidden dilemmas
Nov 16, 2023
Frustrations and inaccuracies of flight departure boards, challenges of service design and systems thinking in airlines, limited understanding of staff and keystroke dynamics, typing rhythms as behavioral biometric identifiers, online trackers and mention of a podcast
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Flight Departure Board Frustrations
01:40 • 10min
Challenges of Service Design and Systems Thinking in Airlines
12:10 • 2min
Awareness of staff and keystroke dynamics
14:30 • 2min
Typing Rhythms as Behavioral Biometric Identifiers
16:04 • 13min
Discussion on online trackers and mention of a podcast
29:14 • 2min