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10min chapter
Hidden dilemmas
UX Podcast
Flight Departure Board Frustrations
The chapter discusses the frustrations and inaccuracies of flight departure boards, with delayed updates and conflicting information causing stress and confusion among passengers. The breakdown in service design leads to a lack of trust and a short time frame for decision-making.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode