

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Tersh Blissett & Josh Crouch
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
Episodes
Mentioned books

Jul 10, 2024 • 1h 1min
Work-Life Balance for Business Couples with Julie and Brittany
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're delighted to host #JulieBlissett, Director of Lasting Impressions at Service Business Mastery / Service Emperor and #BrittanyMcGovern, co-owner of Relentless Digital. 🌟 Julie excels in creating unforgettable customer experiences and driving service excellence. Service Business Mastery provides essential resources and insights for service business owners to thrive. 🌟 Brittany leads the charge in digital innovation with top-notch solutions that propel businesses forward. Relentless Digital specializes in cutting-edge digital marketing strategies that drive business growth and success. 🚀📈💡 In this episode, here's what you can expect to learn: The impact of societal expectations on men's ability to be vulnerable. Understanding the dynamics of strict parenting and its impact on life choices. The importance of communication and perception in relationships, especially under differing expectations. The critical role of spousal support in entrepreneurial endeavors and managing work-life balance. The importance of communication and perception in relationships. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Brittany McGovern Julie Blissett This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com Zyra Talk

Jul 3, 2024 • 41min
The Power of Social Media for Trade Services with Jen Mckee
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're delighted to host Jen McKee, founder of Kee Hart Marketing. 💼📈 Jen is renowned for her award-winning social media strategies tailored to Plumbing & HVAC businesses. Under her leadership. Kee Hart Marketing has been instrumental in driving engagement, growth, and success through innovative and impactful campaigns. 🌟🚀💡 In this episode, here's what you can expect to learn: Importance of social media marketing for businesses in the trades. The impact of engagement on social media. The importance of showcasing the company’s culture through social media to build trust and attract customers. Tips on focusing on long-term content performance The benefits of building relationships with other local businesses to mutually promote services in community groups. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Jen Mckee Kee Hart Marketing This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com? kenLPgwvFqOXRJqusWml Zyra Talk

Jun 26, 2024 • 41min
Unconventional Success From Pencils to Profits With Cameron Bawden
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're delighted to host Cameron Bawden, CEO and co-founder of Green Mango Pest Control. 🐛🌿 Under Cameron's leadership, Green Mango Pest Control has established a reputation for providing high-quality service, innovative solutions, and a commitment to eco-friendly pest management. 🌟💡🌱 In this episode, here's what you can expect to learn: The importance of recognizing weaknesses and hiring the right people. The motivation behind starting multiple companies. The importance of understanding people and psychology in business. Effective methods for selling businesses How to handle setbacks and learn from mistakes If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Cameron Bawden Green Mango Pest Control This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com? kenLPgwvFqOXRJqusWml Zyra Talk

Jun 19, 2024 • 52min
Grassroots to Greatness Zach’s Liftify Leaps
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're excited to host Zach Garrett founder and CEO at Liftify. Under Zach Garrett's leadership, Liftify has quickly become a valuable partner for businesses seeking to improve their online reputation by focusing on generating and managing customer reviews. In this episode, here's what you can expect to learn: Importance of Business Reputation. The importance of staying engaged in learning and development as a business owner. How to effectively gather and use customer feedback to build a strong business reputation. The importance of responding professionally to negative reviews. The benefits of addressing negative reviews and using them to improve business practices. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Zach Garrett Liftify This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com Zyra Talk

Jun 12, 2024 • 50min
Grassroots Genius Blueprint for Business Blossom With Derek Cormier
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Derek Cormier Founder and CEO at Climate Experts. Under Derek's leadership, Climate Experts has established a reputation for providing high-quality service, innovative solutions, and a commitment to sustainability. In this episode, here's what you can expect to learn: Importance of Marketing Company Culture The benefits of Applicant Tracking Systems (ATS) Importance of marketing company culture to attract potential employees Importance of listener’s reviews and feedback for improving podcast The perception of creating roles to appease employees and ensuring roles have clear expectations. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Derek Cormier Climate Experts Inc This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Zyra Talk Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com? kenLPgwvFqOXRJqusWml

Jun 5, 2024 • 36min
Scaling without Selling with Chad Simpson
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #Chad Simpson is the CEO and founder of #Simpson Salute Heating & Air. Chad’s leadership has turned a small operation into a leading HVAC service provider, proving that with the right mindset and dedication, significant growth is achievable without solely relying on sales tactics. In this episode, here's what you can expect to learn: The challenges faced while scaling a service business from $3.5 million to $7.9 million. The role of recruiting the right talent, such as the strategic hiring of Steve Van Horn, in business growth The benefits and implementation of technology (like MeasureQuick) to improve service quality and efficiency. Investing in quick and effective training for technicians ensures consistent service quality. The importance of maintaining humility and learning from experiences to manage profitable growth. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Zyra Talk Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com? kenLPgwvFqOXRJqusWml

May 29, 2024 • 34min
Addressing Current Innovations & Obstacles In HVAC Trades
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to welcome #Daphne Ziegenfus an inspiring American plumber from #Deluxe Plumbing & Heating. Daphne went from doubting traditional school to finding her calling as a plumber at Lehigh Career & Technical Institute (LCTI).🛠️ In this episode, here's what you can expect to learn: 1. The importance of continuous learning and adaptability in the trades. 2. The strategies for handling unexpected challenges on the job, such as equipment malfunctions, broken pipes, or complex repairs 3. Explore the value of building relationships within the industry 4. The importance of supportive work environments 5. The role of mentors in technician training and development. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com? kenLPgwvFqOXRJqusWml

May 22, 2024 • 1h 8min
Mastering Business Harmony With The Kellys And Co.
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to introduce #Laura Kelly, the CEO of #Clover, and #Josh Kelly, Managing Member at #Clover. Josh and Laura are the dynamic duo behind Clover, leading with innovation and passion in the service industry. Their story is one of determination, dedication, and driving excellence in every aspect of their business. In this episode, here's what you can expect to learn: The Importance of Communication and Memory Differences Between Genders Roles and Responsibilities in Business Partnerships The Role of Maintaining Individual Identity within A Marriage. The Importance of Prioritizing Roles and Responsibilities The Importance of Chasing Purpose over Money. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Josh Kelly Laura Kelly This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off!

May 15, 2024 • 55min
Addressing Current Innovations and Obstacles In HVAC Trade!
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #Scott Caron, #Master Electrician of Boston. Scott went from being a local electrician in Boston, MA to a known Master Electrician celebrity and construction guru in plumbing, HVAC, and virtually every other trade skill set. In this episode, here's what you can expect to learn: The importance of the trades to younger generations. The role of technical expertise within businesses The need to maintain a balance between technical skills and sales in the industry. The importance of infrastructure upgrades to accommodate the increased electrical demand and the impact on trades like electrical and HVAC. The importance of adaptation and skill development and the vibrant community within the industry. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off!

May 8, 2024 • 41min
Red Dirt Roots Meet Recruitment Revolution with Austin Gumucio
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Austin Gumucio, Partner Relations /Lead Sales Manager of Implementation of Hire Dimensions. Austin plays an active role in shaping the overall direction and strategic vision of Hire Dimensions. In this episode, here's what you can expect to learn: The importance of being proactive in the hiring process rather than reactive Understanding the potential impact of AI on job application processes The role of continuous marketing efforts in attracting qualified candidates The importance of firing toxic employees promptly and improving the hiring process. Discover Incorporating marketing strategies into hiring processes. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Austin Gumucio Hire Dimensions This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com? kenLPgwvFqOXRJqusWml