Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Here is a little information about Nick McDonald Unlike many other business coaching programs, who, at best only provide pieces of the puzzle, Nick has a practical battle-tested step-by-step process for success, plus the support to help you implement and improve over the long term. His program has no high ticket price tag as a barrier to entry, plus we have no contracts, so you can leave any time. Nick's process and programs have helped over 1500 business owners succeed over the last decade, and most of our customers have doubled or tripled their sales in the last year. His purpose is to help you succeed. Simple. On today's episode, Tersh & Josh talk with Nick about what you can do to improve your company's culture Our Deep Dive~ Common culture problems and how to start fixing them Why your culture is so important How to start becoming a leader instead of a Technician ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.highgrowthcoach.com - https://www.linkedin.com/in/highgrowthcoach/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh welcomes Steve Rogers, of The Energy Conservatory, and discovers that Steve is also an HVAC nerd! Here is a little information about Steve Rogers Steven joined TEC in 2015 as Engineering and Operations Manager, bringing nearly two decades of experience in product development and technical support for flow and pressure measurement instruments. In 2017, Steve took over Ownership of the Energy Conservatory, which is responsible for the manufacturing of blower doors, duct testing systems and digital pressure gauges. Steve has over 20 years' experience with Fluid Dynamics and Flow Measurement, holds 16 US and international patents, with more pending and is fluent in Spanish and Portuguese. On today's episode, Tersh talks with Steve and finds out he's an HVAC nerd.   Our Deep Dive~ How the Energy Conservatory can help your business Tersh and Steve nerd out on HVAC and the finer nuances of air flow in your building Understanding air and how it impacts your building ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://energyconservatory.com/ -https://www.linkedin.com/in/steven-rogers-1756b71/  Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh officially welcomes Josh Crouch as co-host to the Service Business Mastery Podcast Here is a little information about Josh Crouch Josh started in the HVAC industry in 2013 as an Accountant and quickly took over Operations for the Business and struggled mightily. Those struggles led him to discover what it took to run a successful Contracting company and despite those issues the company grew 50-75% per year. After a few additional stops along the way, Josh realized there was a lack of solid marketing companies that serve the skilled trades and founded Relentless Digital, which is designed to work with you to understand and build your business' starting with understanding and growing your organic digital presence. On today's episode, Tersh welcomes Josh officially and talk about Josh's past in the HVAC industry as well as what's to come with the podcast. Our Deep Dive~ No deep dive, just getting to know Josh this week! ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.relentless-digital.org/ - https://www.linkedin.com/in/josh-crouch/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcomes Tevis Trower, of Balance Integration Corporation, to discuss Why "Superheroes Suck at Leadership and why the person on the ground matters more". Here is a little information about Tevis Trower Tevis Trower (TEH-viss TROW-urr -- like “power”), founder & CEO of Balance Integration and the author of The Game-Changer’s Guide to Radical Success, knows that building a great organization begins with cultivating true greatness from the very top. Tevis is a pioneer in optimizing corporate cultures, and has been heralded as “corporate mindfulness guru for the new millennium.” Tevis has coached high performers and top executives for powerful organizations ranging from Disney to KKR in leveraging their most precious asset: their humanity. A sought after “get them thinking, laughing, and interacting” speaker, Tevis has headlined executive events with Fast Company, Harvard Business Review Events, Peer150, Bloomberg, Conscious Capitalism, and Google, and has been featured in media outlets like Forbes, Inc, Fortune, CIO, The New York Post, Yoga Journal, and more. On today's episode, Tersh & Josh talk with Tevis about Why "Superheroes Suck at Leadership and why the person on the ground matters more". Our Deep Dive~ Cave Days and how to work more efficiently Overcoming Imposter Syndrome Why superheroes suck at leadership ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.balanceintegration.com - https://www.linkedin.com/in/tevistrower/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcomes Tina Clementes, of RPC America, to discuss how to handle "hecklers" in your service business! Here is a little information about Tina Clementes Before launching the BMW Group Joint Venture, The Retail Performance Company, LLC (rpc) in 2013, Tina Frey Clements worked for 10+ years within the BMW NA Organization. She is a successful leader, keynote speaker, author, entrepreneur.com article contributor, coach, & facilitator; leading within entertainment, auto, luxury & L&D for over 25 yrs. Her clients confirm, she is a communications expert & her book, ‘The ART of Facilitation’ is a testament to her talent. On today's episode, Tersh & Josh talk with Tina about how to deal with "hecklers" in your business and improve your internal communication. Our Deep Dive~ Adult Learning Theory and what it is How to improve the information retention rate of your employees How to start empowering your people and communicate more effectively ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.rpc-partners.com/ - https://www.linkedin.com/in/tinafreyclements/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcome Keziah Robinson, of Cassia Partners, and discuss how to stop Helicopter parenting your business! Here is a little information about Keziah Robinson Keziah Robinson is a business strategist, coach, and investor with over 15 years of experience working with CEOs, founders & executive leadership across multiple industries. She is the founder of Cassia Partners, an independent advisory firm with expertise in growth enterprises, pivots/turnarounds, and intrapreneurial corporate initiatives. Keziah's tailored approach to coaching incorporates elements of design thinking and behavioral science.  Keziah founding Cassia Partners in 2012, focused on helping startups, turnarounds and planned exit strategies for Business Owners. Tailored client-centric approach incorporates design thinking and behavioral science  In today's episode, Tersh & Josh talk with David about 5 Ways you can ensure that the IAQ that you are recommending is the best match to what your client needs.    Our Deep Dive~ How to realize when you are ready for Business coaching? How Keziah uses behavioral science to impact her clients' business How to prepare your business for exit ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.cassia-partners.com - https://www.linkedin.com/in/keziahrobinson Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh Welcomes Josh Crouch to the show, and they talk with David Indursky, of Encon, about what types of IAQ are the best Indoor Air Quality for an office or home.   Here is a little information about David Indursky David revolutionized his multi-generational company when he took the helm in 2000 by utilizing modern technology after he took it over from his father, Marty. Established in 1968, New Jersey’s premier building solutions firm ENCONis an award-winning, second-generation family business. David became President in 2000 when the business was 3-4M/year; he shifted from public plan and spec work and pivoted the company into the design-build marketplace working with the private sector, owner-direct companies who valued the relationship with its vendors as much as the price. Grew steadily, increasing by 10-15% annually for several years Went from 15M to 25M in 3 years (2015-2018) 2018-2019 grew by 10M for a total of 35M in 2019 This growth was the direct result of building a sold-in internal team, many of his employees have worked for the company for 25+ years. This solid foundation enabled them to achieve explosive growth while maintaining Encon’s commitment to high quality and service. David was laser-focused on building breakthrough relationships with Encon’s clients to deliver high value  In today's episode, Tersh & Josh talk with David about 5 Ways you can ensure that the IAQ that you are recommending is the best match to what your client needs.    Our Deep Dive~ How do you know what IAQ to use? What are the REAL problems that your client is facing? ASHRAE is bending the rules due to the pandemic... ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.enconmech.com/ - https://www.instagram.com/enconmech/ - https://www.linkedin.com/company/encon-mech - https://www.facebook.com/enconmech - https://www.youtube.com/enconmech Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Part 2 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a sore subject for a lot of contractors, but on today's show, Tersh talks with Ben Reed of Haveniaq.com about how to use their product to monitor the air in your client's home so that you can offer the exact product they need. We oftentimes are unsure about what exactly is going on with our client's home unless we have had an extended amount of time to watch their home and HVAC equipment. And sometimes, an extended relationship is not enough to give us this information either! Here is a little information about Haven IAQ Haven IAQ is a new generation of software-enhanced HVAC products designed to empower contractors to make decisions and recommendations for their customers — based on reliable data. The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data as well as the knowledge and tools they need to provide clean air services for their customers, year-round. Data-driven sales and equipment validation through IAQ reports. Remote monitoring Timesaving, automatic diagnosis of customers’ IAQ issues Access to sales, marketing, and educational programs In today's episode, Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client!    Our Deep Dive~ Portable IAQ devices are like an "Urgent Care Center..." The HavenIAQ is like having regular Doctor visits to watch the trends... Sending reports with your business logo on it helps with branding while keeping you top of mind to the client.  ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting https://haveniaq.com/  In case any of you need official support, you can reach the team through the following methods: HAVEN consumer support portal: https://tzoa.com/customer-support Where you can find troubleshooting articles and submit trouble tickets HAVEN consumer toll-free number: 1-888-964-2836 Available Monday to Friday, 9AM-5PM Pacific Time (English only) HAVEN consumer support email: support@haveniaq.com Expect to receive a response within 1-2 business days Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Part 1 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a sore subject for a lot of contractors, but on today's show, Tersh talks with Ben Reed of Haveniaq.com about how to use their product to monitor the air in your client's home so that you can offer the exact product they need. We oftentimes are unsure about what exactly is going on with our client's home unless we have had an extended amount of time to watch their home and HVAC equipment. And sometimes, an extended relationship is not enough to give us this information either! Here is a little information about Haven IAQ Haven IAQ is a new generation of software-enhanced HVAC products designed to empower contractors to make decisions and recommendations for their customers — based on reliable data. The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data as well as the knowledge and tools they need to provide clean air services for their customers, year-round. Data-driven sales and equipment validation through IAQ reports. Remote monitoring Timesaving, automatic diagnosis of customers’ IAQ issues Access to sales, marketing, and educational programs In today's episode, Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client!    Our Deep Dive~ Portable IAQ devices are like an "Urgent Care Center..." The HavenIAQ is like having regular Doctor visits to watch the trends... Sending reports with your business logo on it helps with branding while keeping you top of mind to the client.  ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting https://haveniaq.com/  In case any of you need official support, you can reach the team through the following methods: HAVEN consumer support portal: https://tzoa.com/customer-support Where you can find troubleshooting articles and submit trouble tickets HAVEN consumer toll-free number: 1-888-964-2836 Available Monday to Friday, 9AM-5PM Pacific Time (English only) HAVEN consumer support email: support@haveniaq.com Expect to receive a response within 1-2 business days Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh talks with Mickie Kennedy of eReleases.com about creating the perfect press release for your service business! As a small business, I've often wondered why I would consider having a press release, but Mickie took the time in today's episode to share with us the true value of having press releases as an HVAC or plumbing company. Also, do note that Mickie believes that a plane jane air conditioning company like Service Emperor can still be sexy!  Here is a little information about Mickie and his team over eReleases.com Mickie Kennedy is an expert at helping small businesses, authors, and startups increase their visibility and credibility. 22 years ago, Mickie founded eReleases after realizing that small businesses desperately need a press release service they can afford. While working in PR. Mickie came face to face with customers that wanted to use press releases due to their effectiveness at bringing in business, but could not afford to pay the extremely high startup fees that most agencies charged. Mickie saw an opportunity to help — and eReleases was born. Mickie created eReleases to give small businesses access to the media and to a national newswire – all with a personal touch. eReleases has grown since then and even works with big names now, but the spirit of Mickie’s original intent has not changed. eReleases delivers personal service and exceptional value to every customer, with every press release, at every price point. Mickie lives in Baltimore County with his family and two feuding cats. He enjoys British science fiction and acknowledges an unhealthy addiction to diet soda. Mickie holds an MFA in Creative Writing with an emphasis in Poetry from George Mason University. He still writes poetry most Monday nights with a group of fellow misfits in Brunswick, Maryland. PR Expert, Press Release Ninja, Media Relations Networker "We’ve used Mickie Kennedy’s services 45+ times for our national published PR needs. EVERY TIME we have used eReleases, we see instant benefit with increased online traffic, bringing us more work and more revenue. eReleases gets my HIGHEST RECOMMENDATION." -Cyril Verley, Registered Architect Mickie Kennedy is the Founder and President of eReleases, the small business leader for press release distribution, now celebrating 22 years in business. He is an expert at helping small businesses increase their visibility and credibility and he’s here today to share some valuable insights. In today's episode, Tersh & Mickie talk about the 5 MUST DO's for you to create the perfect press release!    Our Deep Dive~ Being a contrarian can be a great topic of a press release. The media loves data... Figure out what your industry is & isn't talking about... ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Get your free resources by visiting https://eReleases.com/plan  Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!   --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support