Service Design Show

Damian Kernahan talks about why service design needs to do a better job at articulating the value it creates for business and consumers. ---------------------------------------- EPISODE GUIDE 1:32 - First encounter with Service Design. 5:50 - What if we actually implemented more service design work? 13:48 - What is the clear value proposition of service design? 18:34 - How can we link service design and customer experience improvement to value? 24:17 - Expert tip: read (a lot)! 27:04 - Big question: what is the killer value proposition for the service design category, whats the biggest problem it solves? ---------------------------------------- ABOUT DAMIAN KERNAHAN Damian on Twitter ➜ https://goo.gl/30Q3TG LINKS FROM THE SHOW Proto Partners ➜ http://goo.gl/4zWRX3 Journey to the interface (pdf) ➜ http://goo.gl/7gxlXi Running Lean (book) ➜ https://goo.gl/qBsXAP Kerry Bodine ➜ http://goo.gl/BwjzEl

Dave Gray talks about why understanding Organisational culture is more important than ever and how norms, habits and behaviours shape that Organisational culture. ---------------------------------------- EPISODE GUIDE 1:22 - First encounter with Service Design. 3:49 - How might we create more customer centric organisations? 10:02 - Why do I say culture is norms, habits and behaviours? 25:19 - How can we shift the internal workings? 30:05 - Beginners tip: find those peers and start learning from them! 32:15 - Daves question for the viewers. 32:45 - A brief insight into Liminal Thinking. ---------------------------------------- ABOUT DAVE GRAY @DaveGray ➜ https://goo.gl/P3W3Me ➜ http://xplaner.com/ ➜ https://medium.com/@davegray LINKS FROM THE SHOW XPlane ➜ http://goo.gl/5l9Wwu Culture Map ➜ http://goo.gl/FU6XRo Gamestorming (the book) ➜ http://goo.gl/B7bQPP The Connected Company (the book) ➜ https://goo.gl/kjeJc9 Liminal Thinking (the book) ➜ http://goo.gl/K2Cw4m Liminal Thinking The pyramid of belief (video) ➜ https://goo.gl/TzG52t Service Design Chapter in St. Louis ➜ https://goo.gl/1bPg22

Adam Lawrence talks about the power of jamming, the relationship between work and play and about using theater as a toolset within service design. ---------------------------------------- EPISODE GUIDE 0:49 - First encounter with Service Design. 6:08 - How can we Jam to find our next next big idea? 14:28 - Why do work and play fit well together? 21:10 - What if theater was a toolset? 29:25 - Beginners tip: do research and prototype! 30:32 - Adams question: how can I do this using fewer words? ---------------------------------------- ABOUT ADAM LAWRENCE @AdamStJohn ➜ https://goo.gl/Gx2Wn0 Work * Play * Experience ➜ http://goo.gl/CqrucF LINKS FROM THE SHOW Global Service Jam ➜ http://goo.gl/dKJNYv Global Sustainability Jam ➜ http://goo.gl/xbA0Wy Global Gov Jam ➜ http://goo.gl/fyEZcR Applied Improvisation Network ➜ http://goo.gl/EvH6wj This is Service Design Doing (book) ➜ http://goo.gl/laTuwm

Alex Nisbett talks about customer performance, designing great public services and building internal service design capacity. ---------------------------------------- EPISODE GUIDE 1:04 - First encounter with Service Design 3:02 - How can we design for Customer Performance? 12:42 - Who are building [service design] capacity? 20:40 - What if public services became better than commercially provided ones? 26:45 - Beginners tip: Go out and make a difference! 28:56 - Question: Will the need for design research disappear? ---------------------------------------- ABOUT ALEX NISBETT @AlexNisbett ➜ https://goo.gl/wl2pEI Alex on LinkedIn ➜ https://goo.gl/rnjjH1 LINKS FROM THE SHOW Service Design for Business book ➜ http://goo.gl/fTgXc4 Livework ➜ http://goo.gl/Jsb1dO Policy Lab UK ➜ https://goo.gl/Ej51pI Government Digital Service ➜ https://goo.gl/f283YU

Lauren Currie talks about redesigning design education, decreasing product consumption and the value of design. ---------------------------------------- EPISODE GUIDE 1:05 - First encounter with Service Design 3:18 - What if design education transforms the role of designers in society 9:40 - How much has Service Design changed at scale how society consumes stuff 16:32 - How can we get better at articulating the value of design 21:29 - The beginners tip: redesign a service that makes you angry 23:09 - A question for the viewers ---------------------------------------- ABOUT LAUREN CURRIE @RedJotter ➜ https://goo.gl/ZP3u4k RedJotter blog ➜ http://goo.gl/Neh8Io LINKS FROM THE SHOW General Assembly ➜ https://goo.gl/p3q9Y4 Kaos Pilots ➜ http://goo.gl/YksFjz MAKLab ➜ http://goo.gl/z2mP0Z Makerversity ➜ http://goo.gl/KyhQLX

Experience prototyping can help you design better services! Curious how? Check out this episode with Erik Roscam Abbing. ---------------------------------------- EPISODE GUIDE 1:04 - Your first encounter with Service Design. 4:05 - Why are organisations internalizing Service Design? 12:33 - What if we could prototype experiences? 21:41 - When will HR departments require elements of Design Thinking? 29:18 - The beginners tip. 32:35 - Question for the viewers. ---------------------------------------- ABOUT ERIK ROSCAM ABBING @RoscamAbbing ➜ https://goo.gl/MRl7NV Erik on LinkedIn ➜ https://goo.gl/NQ7L7G LINKS FROM THE SHOW Zilver Innovation ➜ http://goo.gl/5WiFK1 Brand Driven Innovation ➜ http://goo.gl/DlBu4m

Exploring how to scale Service Design, moving beyond buzzwords, the role of Service Designers, and tips for beginners in the field. Arne Van Oosterom shares insights on behavior change, human-centric development, and the evolving role of service designers in organizations. Emphasizing the need for cultural integration and collaborative processes, the podcast dives into the shifting dynamics of work perspectives and the importance of companies becoming design-driven.

Can we measure how much value Service Design creates? This and more in this episode of the Service Design Show featuring Birgit Mager. ---------------------------------------- EPISODE GUIDE 2:17 - Global Service Design Conference 2016 in Amsterdam 4:23 - What is your first memory of Service Design 7:46 - How can we make sure that the uniquenss of Service Design will be saved 12:52 - The Service Design Day on June 1st 2016 #SDDay 18:08 - How much value does Service Design create 27:02 - Birgits tip for aspiring Service Designers 28:35 - Question for the viewers ---------------------------------------- ABOUT BIRGIT MAGER @BiSDN ➜ https://goo.gl/0ZYsTk Birgits profile on at the Service Design Network ➜ https://goo.gl/jsWFVK LINKS FROM THE SHOW Service Design Network ➜ https://goo.gl/C9OpCV Service Design Global Conference 2016 ➜ https://goo.gl/4usf68 #SDDay / Service Design Day ➜ https://goo.gl/XVUv6H

Marc Stickdorn, co-author of "This is Service Design Thinking" and founder of two startups, dives deep into the realm of service design. He shares his first encounter with the field in tourism, emphasizing the need to move beyond jargon and embrace collaboration. The importance of rigorous research to understand customer needs takes center stage, along with a discussion on balancing technology with traditional methods. Marc also highlights the vital role of user participation in software design, urging aspiring designers to get involved and refine their craft through community engagement.