Service Design Show

How do you become a service design craftsman. What does it take? Is it even possible? Mahmoud Abdelrahman shares his thoughts on this topic. We also discuss how we can design for a better project experience. And finally Mahmoud gives an update on the service design landscape in the Middle East. ** Customer Advocacy Posters https://www.linkedin.com/pulse/customer-advocacy-posters-mahmoud-abdelrahman ---------------------------------------- EPISODE GUIDE 2:15 - First encounter with Service Design. 4:03 - How far can you come when you start as an academic researcher? 11:30 - How can we create a corporation where design is allowed to play a big role? 18:52 - How can we build a well working design team? 25:34 - Big question: How do you go about creating slow improvements in your organisation? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

Stefan Holmlid, a service design veteran, shares insights on building organizational capabilities, designing for nomadic welfare systems, and the political impact of design. He discusses the challenges of making design a core capability within organizations and emphasizes the importance of understanding context and being open to learning. He also explores the concept of nomadic welfare systems and the need for adaptable services to accommodate mobile populations. Additionally, he shares examples of how people can learn more and get involved in service design.

Learn about the trends that are shaping service design. These trends are based on the patterns that have emerged from the last 10 episodes of the Service Design Show. The trends that are addressed in this episode: 1. Unboxing Design Thinking 2. Designing better design teams 3. Culturalizing design methods Let us know us know in the comments what you consider an important trend in service design! Trend Report # 1 ➜ https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2016 Trend Report # 2 ➜ https://soundcloud.com/servicedesignshow/service-design-trend-report-winter-2016-2017 ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

We need to move beyond design thinking bootcamps and help people to understand design at a deeper level according to Doreen Lorenzo. Doreen stresses the need for teaching critical thinking and creative problem solving in education. And finally we talk about why businesses still aren't putting the right value on empathy. ---------------------------------------- EPISODE GUIDE 2:23 - First encounter with Service Design. 5:03 - Have we created a FAD? 11:12 - Why have we decided in education to begin to test children and leaving off problem solving? 20:11 - Why haven’t we put the appropriate amount of value on empathy? 25:38 - Big question: What are the things preventing designers being successful? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

How can you make design teams succeed? Fabian Segelstöm talks about what he does at Länsförsäkringar to make sure everyone in his team can perform to their fullest potential. We also discuss how winning design awards helps to build internal leverage. Fabian also shares his personal journey how he transitioned from being an academic researcher to a design director. Fabians PhD paper: Stakeholder Engagement for Service Design How service designers identify and communicate insights Download ➜ http://bit.ly/1dCEwSq (PDF) ---------------------------------------- EPISODE GUIDE 2:15 - First encounter with Service Design. 4:03 - How far can you come when you start as an academic researcher? 11:30 - How can we create a corporation where design is allowed to play a big role? 18:52 - How can we build a well working design team? 25:34 - Big question: How do you go about creating slow improvements in your organisation? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

What's the secret to turning transaction organisations into ones that are customer ceetric? Jose Mello shares his insight on this topc. Next to that we also talk about how to create meaningful insights. Finally we discuss if everyone is already a designer. On the Service Design Show we discuss how to make a POSITIVE IMPACT through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation and Organisational Change we'd love to have you subscribe and join us! ---------------------------------------- EPISODE GUIDE 1:59 - First encounter with Service Design. 4:05 - How can we make organisations more customer centric? 11:00 - What if we took a different approach to insights? 20:02 - When will we all become designers? 27:14 - Big question: What was your most powerful insight? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

Marcus Lui talks about why it's important to design for different service rhytms. We discuss how great service concepts can fail because they don't respect the social relationships in a certain culture. Next to this explore the balance between keeping your customers safe and secure without compromising their convenience too much. Finally Marcus raises the question how much design thinking do we need. On the Service Design Show we discuss how you can make a positive impact through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation, Organisational Change and Creative Leadership we'd love to have you subscribe. ---------------------------------------- EPISODE GUIDE 2:14 - First encounter with Service Design. 4:28 - Why does urban density and the perception of time to do with service design? 11:18 - How much do we have to consider social relationships and service design? 19:20 - How far can we go in keeping our customers safe without compromising too much of their convenience. This balance? 26:44 - Big question: How much design thinking? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

Actionable strategy! That is what service design can bring according to Lisa Lindström and Kristina Carlander. Lisa and Kristina also talk about closing the gap between traditional and digital services. Finally we talk about adopting "non-linear" decision making and the change it requires in leadership style. On the Service Design Show we discuss how you can make a positive impact through design. If you're interested in ** SERVICE DESIGN **, ** DESIGN THINKING **, ** CUSTOMER EXPERIENCE **, ** BUSINESS INNOVATION **, ** ORGANISATIONAL CHANGE ** and ** CREATIVE LEADERSHIP ** we'd love to have you SUBSCRIBE ➜ https://goo.gl/TMTBiF ---------------------------------------- EPISODE GUIDE 2:11 - First encounter with Service Design. 4:45 - When will we stop talking about digitalisation and see digital as something natural in services? 8:31 - How can we make service design contribute to an actionable strategy? 15:39 - When will non-linear decision making take over from linear? 22:45 - Big question 1: Why don’t you start more companies? 23:27 - Big question 2: How do we expand our minds to grasp everything? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

Customer happiness! That is what the government of Dubai in the UAE is aiming for. Muna Al Dhabbah talks about how they use design to create positive and engaged society. We also talk about the differences between designing private and public services. ---------------------------------------- EPISODE GUIDE 1:56 - First encounter with Service Design. 4:08 - What if government has engaged customers and suppliers in each stage of service improvement? 12:03 - Why do we need to study public-government relationship design? 17:17 - How far is the UAE going with the customer happiness projects? 24:52 - Big question: How would you design for happiniess? ---------------------------------------- On the Service Design Show we discuss how you can make a positve impact through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation and Organisational Change we'd love to have you subscribe and join us! MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

Understandig how service design works in China can greatly benefit your own practice. Elaine Ann talks about how she innovated service design methodologies for the west to make them fit with the Chinese culture. We also touch upon the topic of business design vs. service design. On the Service Design Show we discuss how you can make a positve impact through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation and Organisational Change we'd love to have you subscribe and join us! ---------------------------------------- EPISODE GUIDE 2:09 - First encounter with Service Design. 4:07 - What if service design is in greater China? 10:47 - How much difference is there between design methodologies in the west and greater China? 19:55 - Why service design vs. business design? 25:52 - Big question: How do service design methodologies work in different cultures? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow