Is there craftsmanship in Service Design / Mahmoud Abdelrahman / Episode #32

How do you become a service design craftsman. What does it take? Is it even possible? Mahmoud Abdelrahman shares his thoughts on this topic. We also discuss how we can design for a better project experience. And finally Mahmoud gives an update on the service design landscape in the Middle East. ** Customer Advocacy Posters https://www.linkedin.com/pulse/customer-advocacy-posters-mahmoud-abdelrahman ---------------------------------------- EPISODE GUIDE 2:15 - First encounter with Service Design. 4:03 - How far can you come when you start as an academic researcher? 11:30 - How can we create a corporation where design is allowed to play a big role? 18:52 - How can we build a well working design team? 25:34 - Big question: How do you go about creating slow improvements in your organisation? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow