

The Business of Healthcare Podcast with Tara Humphrey
Tara Humphrey
Tara Humphrey looks behind-the-scenes at the business side of healthcare by talking to NHS and private healthcare leaders. And, throughout this podcast, she also shares her own project management and leadership insights.
Tara has an MBA in Healthcare Leadership and Management and Leadership. She is the Founder and the Managing Director of THC Primary Care a leading healthcare consultancy.
Tara has an MBA in Healthcare Leadership and Management and Leadership. She is the Founder and the Managing Director of THC Primary Care a leading healthcare consultancy.
Episodes
Mentioned books

Oct 4, 2023 • 33min
#268 Proving the Impact with Jennifer Neff and Alan Payne
In this episode, Tara talks again to Access Elemental Managing Director and Co-Founder Jennifer Neff who is joined by Alan Payne, Group Product and Engineering Director at The Access Group. Tara picks up where she last left off with Jennifer, following the partnership of Elemental with The Access Group. For those who aren't familiar with their journey already, Access Elemental is a leading social prescribing platform used currently by over 70 different organisations - from Integrated Care Systems, to Primary Care Networks, local authorities, housing associations, prisons and higher education colleges - to seamlessly support and join up people within their own communities and to improve their connections locally. Within the podcast, the group discuss: Access Elemental's progress from start-up to partnership with The Access Group and what it's meant in terms of growth and development as a business. How Access Elemental as a solution can support organisations in removing friction within existing healthcare processes and in evidencing the acheivement of key milestones Extending visibility of the Access Elemental solution and how Alan is able to effectively manage a portfolio of systems and grow their customer base. How to sell to the NHS Navigating potential conflicts of "them and us" when working in partnership and other key lessons learned Supporting Primary Care in improving confidence in the value of social prescribing What the future looks like at Access Elemental and for social prescribing broadly How they manage their own health and wellbeing Finding out more: Connect with Alan and Jennifer via LinkedIn Jennifer is also active on Twitter/X Along with Tara and Team THC, you can also catch Access Elemental at Best Practice 2023 who we are proud to be partnering with as the event's official podcast! You can find out more about this year's show and register here. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Oct 2, 2023 • 31min
#267 My Passion for the Profession with Danny Bartlett
I am delighted to be joined in this episode of by Danny Bartlett, Lead Pharmacist at Horsham Central Primary Care Network. Starting life as a community pharmacist, Danny has nearly ten years experience across multiple sectors of pharmacy and made the move into Primary Care in 2019. He also forms part of the senior lecturer team at the University of Brighton (teaching on the MPharm degree) and is a Royal Pharmaceutical Society (RPS) English Pharmacy Board member. In this podcast, Danny and I discuss: Making the transition from community pharmacy to Primary Care Network The role Horsham Central PCN pharmacy team play Primary Care leadership and training opportunities Danny's advice on how to seek and approach career progression and opportunities Putting yourself out there and share information that can help others Medication shortages and pharmacy closures Danny also shares his views on scope of practice and supervision for prescribing pharmacists going forwards, in light of the formation of the new degree (and registration) for pharmacists from 2026 which will mean they will be qualified to prescibe almost anything. Best Practice To register your place at Best Practice 2023 click here. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 27, 2023 • 27min
#266 The Importance of Peer Support and Supervision with Phin Robinson
It’s a pleasure to welcome Phin Robinson back to the podcast. Phin is the Founder and a Director at Pure Physiotherapy, established in 2006 and employing 350 physiotherapists. As part of their business model, Pure Physiotherapy support Primary Care Networks with the provision of First Contact Physiotherapists. Phin also teaches on some University programs and delivers training courses for those wishing to become accredited supervisors. In this podcast, we cover: How Pure Physio support Primary Care Networks currently. Phin's advice about how to approach workforce planning, and funding a service with non-recurrent funding. The importance of peer support and clinical supervision. Why hiring a team who challenges you and helps you to grow is key. Phin was originally a guest on the podcast in episode 223, and his colleague Mehmet Gem features on episode 257 (if you are looking for resources specifically related to better understanding your organisational and company culture). For more about the role of the First Contact Physiotherapist, all you need to know is covered in our blog here. Best Practice To register your place at Best Practice 2023 click here. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 25, 2023 • 45min
#265 Making the best of what you have with Dr Adrian Hayter
Dr Adrian Hayter is a GP with more than a quarter of a century's worth of experience within his local Windsor-based practice and is the NHS England's National Clinical Director for Older People and Integrated Person-Centred Care. He is a Non Exective Director for Buckinghamshire Healthcare NHS Trust and supports the Frimley Academy with their leadership programmes. Adrian will also be a featured speaker at Best Practice 2023, who we are incredibly proud to be partnering with as the official podcast partner for the show! If you are keen for a masterclass in how to overcome challenges (particularly related to change), how you can achieve your goals within an existing and potentially limited pool of resources and how to remain positive and focused at the same time, then grab a pen and paper because this is the podcast episode for you! Adrian and I discussed: His role as NHS England's National Clinical Lead for older people. The evolution of general practice and whether it is (and still can be) the 'dream job'. How to make the best of the resources you have; knowing when to use what you have and when to push for more. The mechanics of policy design; particularly when it is boundary-spanning and at national level. What excellent integrated care looks like. Why it takes time to effect change. The value of shared skills between clinical and non-clinical staff. And an example of something that has made Adrian happy, proud and / or excited recently! To find out more about Adrian and to make direct contact: Twitter / X: @dochayter Facebook & Instagram: @dochayterah Best Practice To register your place at Best Practice 2023 click here Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 20, 2023 • 29min
#264 Understanding and navigating the complexities of Primary Care with Dr Ishani Patel
It is with great pleasure that we welcome Dr Ishani Patel back to the Business of Healthcare podcast for her third appearance. In the lead up to Best Practice 2023, we are privileged to feature a host of Best Practice guests to learn more about them as leaders and people. In her role as a GP Partner, Digital First Clinical Lead and Co-Founder of Lantum, we are excited to catch up with Ishani and to learn more about: Why the Lantum team keep returning to Best Practice The benefits of using Lantum How Lantum has evolved its suite of products and services Ishani's advice for those stepping into the health and medtech world Ishani’s approach to competition Macro and micro continuity Ishani’s approach to managing her health and wellbeing and her portfolio career Best Practice To register your place at Best Practice 2023 click here. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 18, 2023 • 42min
#263 Unfinished Business with Professor James Kingsland OBE
As part of our Business of Healthcare podcast build up to Best Practice 2023, Tara sits down with Professor James Kingsland OBE, GP, Independent Health Advisor and formally the Senior Partner in a nationally renowned, award winning General Practice in the North West of England. Amongst his many titles, James holds an Honorary position as a clinical professor in the School of Medicine at the University of Central Lancashire and is co-creator of the new care model; 'The Primary Care Home', the principles of which have been utilised by NHS England within the NHS Long Term Plan to create a national coverage of Primary Care Networks. In this podcast, James covers: The importance of succession planning and supporting the next generation of leaders The future of Primary Care Networks, team-based care and value-based commissioning Understanding the building blocks and history of Primary Care Networks Moving from positional leadership to purposeful leadership The importance of having a solid personal and professional foundation for those considering taking on a multiple roles, and building a portfolio career. Recognising the different types of pressure, and energy required, to manage a variety of workstreams Best Practice To register your place at Best Practice 2023 click here. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 13, 2023 • 36min
#262 Let's Just Get on With It with Dr Dustyn Saint
Dr Dustyn Saint is a GP Partner and Founder of Primary Care IT, who support innovation within individual GP surgeries via the introduction of the best available IT solutions and applications. In the lead up to Best Practice 2023, Dustyn joins Tara in our latest Business of Healthcare / Best Practice podcast episode to discuss: The small but important things we can do to build a positive organisational culture The importance of hiring slow and firing fast Investing in getting help The importance of staying close the problem you are trying to solve The future of the General Practice partnership model Making general practice an attractive place to work Best Practice To register your place at Best Practice 2023 click here. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 11, 2023 • 40min
#261 The key ingredients of General Practice with Dr Neil Modha
Welcome to the latest in our Business of Healthcare / Best Practice podcast series! Our featured guest in this episode is Dr Neil Modha; Peterborough-based GP Partner, ICP lead, GP Federation Chairman and Deputy Lieutenant to the King (no less for Cambridgeshire and Peterborough! In this episode, Tara and Dr Neil Modha discuss: 1. Why Neil returns to the Best Practice Conference each year 2. The expansion of his surgery to now fully own a pharmacy 3. Why his chooses to remain positive 4. The impact of Pharmacy Closures 5. His role as a Deputy Lieutenant to the King (!) 6. Balancing feedback with self-assurance 7. His approach to building a long-term plan 8. The language of "them" and "us", and why he works hard to break these barriers Best Practice To register your place at Best Practice 2023 click here Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 6, 2023 • 28min
#260 The Nature of Leadership with Dr Nick Merrifield
Please be introduced to our latest Best Practice / Business of Healthcare podcast guest Dr Nick Merrifield; GP, Clinical Director, Federation Director, father, violinist, runner, and cyclist (amongst other things)! Nick is a total breath of fresh air at (what can often feel like) a truly testing time for Primary Care and his infectious positivity and firm belief in the PCN agenda really shone through in this episode - and I am so happy he agreed to be interviewed. Our conversation covered the following topics: Nick’s views on the Primary Care Network construct What Nick believes the future might hold for PCNs, at-scale working and Integrated Neighbourhood Teams The local Primary Care projects that Nick and his team are involved in Nick’s approach to leadership and management, and what the New Malden and Worcester Park Primary Care Network workforce looks like The value of great communications and engagement All about Nick’s personal motivations and what drives him as a Clinical Director Enjoy! Best Practice To register your place at Best Practice 2023 click here Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Sep 4, 2023 • 39min
#259 Leading Complex and Adaptive Change with Dr Minal Bakhai MBE
In the lead up to Best Practice 2023 which takes place in Birmingham on 11 and 12 October, Tara will be interviewing a number of keynote speakers, session chairs, panellists, and featured guests to really whet your appetite ahead of the show. Our aim is to not only get the lowdown on their roles and the work they are doing but to also dig deeper and learn more about them as people; their personal motivations, interests, where they have faced challenges, their learned experiences, and their own examples of best practice. We kick off our series with an episode featuring NHS England’s Director of Primary Care Transformation, NICE Expert Adviser, and northwest London-based GP Dr Minal Bakhai. This episode really sets the scene in terms of what to expect from our series as this is not in any way a policy-led conversation. You can expect to learn more about: ➡️ What life is really like as a healthcare senior leader, both professionally and personally ➡️ How Minal views her NHS England role and where she feels her priorities and challenges lie ➡️ Minal’s take on where Primary Care is at right now ➡️ Balancing time, momentum, and maintaining success ➡️ And of course Tara touches on the Primary Care Recovery Plan… Best Practice To register your place at Best Practice 2023 click here Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - you could become a life saver and help make a difference. Work with me I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.