The Business of Healthcare Podcast with Tara Humphrey

BH009 Why your organisation needs radical candor   What is ‘radical candor?’ According to experts, it is our moral obligation to say what we think, to challenge others, and to be personally challenged in a humane way. In the healthcare industry, our actions can significantly impact our patients. When we withhold information, we inadvertently put our patients - as well as our professional credibility - at risk. So how can healthcare professionals encourage radical candor in their organisation?   In today’s episode, I explain what radical candor is in the healthcare environment and why you need to encourage your healthcare team to speak openly and candidly about issues. I explain why many healthcare professionals are hesitant about being open and honest about their thoughts and opinions in the professional environment. I also explain why it’s important to develop a safe environment for your team to be honest about their concerns or opinions and how being candid shows that your team cares about the success of the project.       “We are not there to be liked. We are there to lend our expertise to get the job done.” - Tara Humphrey       This week on The Business of Healthcare:   What it means to be radically candid in the healthcare environment Why many healthcare professionals are hesitant of being completely honest with their peers How being radically honest enables you to share your expertise and gain clarity on challenging obstacles Understanding that radical candor has little impact on your professional career How to develop a culture and environment of safety to encourage radical candor How radical candor comes from a place of care and compassion and prevents second-guessing and gossip among your team     Resources Mentioned:   Radical Candor - Kim Scott’s Ted Talk         Improving the Business of Healthcare - One Episode at a Time   Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr. Gyles Morrison is a Clinical UX and Digital Therapeutics Specialist and the Managing Director of Dr-Hyphen, a clinical user experience (UX) and digital health consultancy firm based in Leicestershire, UK. His company is dedicated to helping healthcare companies around the world to improve the user experience of their products and services. His company has worked with countless leaders in healthcare, including Digital Health London, Life Healthcare, and the Health Innovation Network of South London. Dr. Gyles holds a Master’s degree in Human-Computer Interaction with Ergonomics and Socio-Technical Systems from UCL as well as in Medicine from Queen Mary University of London.   Dr. Gyles joins me today to discuss what a user experience specialist does in the healthcare setting. He explains what UX is and why it is more than information technology. He shares the challenges his colleagues have faced while trying to engage with healthcare professionals. He also discusses the benefits of having a UX designer on your healthcare team and shares practical examples of the user experience at it’s best.       “If we make technology that keeps in mind the different needs and wants and limitations that people have, they will be able to perform their tasks much better.” - Dr. Gyles Morrison       This week on The Business of Healthcare:   What is UX and why it’s important for healthcare organizations How healthcare organizations can use the user experience to support health-related products The difference between a UX designer and an IT Project Manager with a background in clinical healthcare The number of UX designers that specifically focus on helping healthcare companies Common challenges and obstacles that UX designers face when trying to engage with doctors The benefits of having a UX designer on your team Examples of how healthcare technology and patient and clinician involvement can seamlessly integrate and improve the user experience What Human-Centered Design is and why it’s important for the healthcare industry to keep it top of mind when developing products and services How Dr. Gyles pivoted his career from working as a medical doctor to becoming a healthcare entrepreneur What healthcare professionals should consider when designing their next product What’s on the horizon for Dr. Gyles Morrison     Connect with Dr. Gyles Morrison:   Dr-Hyphen Gyles Morrison Official Website Healthcare UX Dissected book - coming soon! Twitter Instagram LinkedIn         Improving the Business of Healthcare - One Episode at a Time   Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organization.

Dr. Umesh Prabhu is an award-winning consulting paediatrician, author, and the former Medical Director of the NHS. He is the National Advisor to the Clinical Assessment Service, the Clinical Director of Pediatrics, and has sat on the Board of Directors for the UK National Patient Safety Agency.  Umesh has received multiple awards and recognition for his work in patient safety throughout the medical field, including the Lifetime Achievement Award and multiple nominations as one of the Top 50 Most Influential EME Leaders in the NHS.   Umesh joins me today to discuss how the NHS is wasting money and the impact of cancelled operations. We discuss balancing elective and non-elective treatments and address the unnecessary patient investigations that lead to keeping patients in the hospital longer. We discuss the impact that modernising the NHS can have on the budget and how the NHS can reallocate the money saved to invest in new medical services and medication innovations. We also discuss the importance of value-based leadership in the medical field and why the key to effective financial management starts by working collaboratively.   “Primary care, secondary care, mental health - everyone must work together. We must put the patient at the heart of everything we do.” - Dr. Umesh Prabhu   This week on The Business of Healthcare:   How the NHS should allocate resources and funds The current budget planning process in place at the NHS and why they should start at zero each fiscal year How the NHS is wasting money and resources on unnecessary patient investigations that prolong patient hospitalisations The positive impact that modernising the NHS can have on the yearly budget Areas where the NHS is making improvements The importance of value-based leadership Why the key to effective financial management is to work collaboratively How Umesh promoted diversity in the organisations, he’s worked in What’s next for Dr. Umesh     Connect with Dr. Umesh Prabhu:   LinkedIn Twitter         Improving the Business of Healthcare - One Episode at a Time   Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

What is ‘radical candor?’ According to experts, it is our moral obligation to say what we think, to challenge others, and to be personally challenged in a humane way. In the healthcare industry, our actions can significantly impact our patients. When we withhold information, we inadvertently put our patients - as well as our professional credibility - at risk. So how can healthcare professionals encourage radical candor in their organisation?   In today’s episode, I explain what radical candor is in the healthcare environment and why you need to encourage your healthcare team to speak openly and candidly about issues. I explain why many healthcare professionals are hesitant about being open and honest about their thoughts and opinions in the professional environment. I also explain why it’s important to develop a safe environment for your team to be honest about their concerns or opinions and how being candid shows that your team cares about the success of the project.   “We are not there to be liked. We are there to lend our expertise to get the job done.” - Tara Humphrey     This week on The Business of Healthcare: What it means to be radically candid in the healthcare environment Why many healthcare professionals are hesitant of being completely honest with their peers How being radically honest enables you to share your expertise and gain clarity on challenging obstacles Understanding that radical candor has little impact on your professional career How to develop a culture and environment of safety to encourage radical candor How radical candor comes from a place of care and compassion and prevents second-guessing and gossip among your team     Resources Mentioned: Radical Candor - Kim Scott’s Ted Talk     Improving the Business of Healthcare - One Episode at a Time   Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Austin is the co-founder of the Practice Managers Association (PMA), an organisation with more than 25,000 members and over 80 staff. In this episode, Tara talks to Austin about communication and the systems that the PMA uses to interact with so many people working across locations. The two also discuss how general practices are learning to be more financially astute and lessons from traditional private sector organisations. Austin shares insights into his day-to-day role and some new educational projects he's working on. Practice Managers Association: https://practicemanagersuk.org/ Austin on Twitter: https://twitter.com/AustinAmbrose14 Sign up to the THC Primary Care newsletter

Tara discusses strategies and planning to make the return to work after a holiday feel more manageable. After a family trip to Spain this summer, Tara was feeling a bit anxious about what would be waiting for her when she returned to work in her healthcare consultancy. From prioritising, to good diary management and thinking ahead, these are Tara’s tips returning to work after a holiday. In the episode Tara talks about how she uses a ‘weekly dashboard’ to plan and prioritise her team. (this is no longer available to download). Sign up to the THC Primary Care newsletter

Robert McCartney is a solicitor and founding director at McCartney Healthcare Associates. In this episode, Tara talks to Robert about the advent of primary care networks and his approach to helping general practices to work collaboratively under the new structures. Robert also talks about the importance of drawing up a network legal or partnership agreement to focus on the principles, rather than being a watertight legal document. Robert has headed up legal and IT departments and has been involved in business development and human resources. He is also very strong on the people side of things – he talks about the importance of emotional intelligence, soft skills and understanding the context his clients are working in. Robert on Twitter: https://twitter.com/McCartneyHealth McCartney Healthcare Associates: http://www.mccartneyhealth.co.uk/ Sign up to the THC Primary Care newsletter

Dr Surina Chibber is a GP and co-founder of My Locum Manager. In this episode, Tara gets a behind-the-scenes look at how My Locum Manager began and Surina’s approach to business. Surina shares practical tips and advice. She talks about how she balances motherhood with her work and shares some book recommendations. Surina shares her reflections on what her strengths are and how she has learnt new skills such as taking time to reflect before responding to situations. Surina talks about the importance of keeping focus on her target consumer and making sure that everything the business does, is done with them in mind. Surina on Twitter: https://twitter.com/dr_surina My Locum Manager: https://mylocummanager.com/ Sign up to the THC Primary Care newsletter

Tara explores some often-overlooked elements required to run a successful project. Most project management specialists will follow a structured methodology, incorporating project scoping document, charter, controlled starts, version controls, quality assurance, implementation plans and communication and stakeholder plans. This is all perfectly logical and provides a consistent structure. However, if these elements aren’t underpinned by time, understanding of the project and how much it costs, effective and frequent communications and trust, your project will fall short of what you’re trying to achieve. This episode will help you avoid the common pitfalls. Sign up to the THC Primary Care newsletter

Dr Farzana Hussain is a GP partner at her own practice in Newham. She is also a primary care network Clinical Director. In this interview Tara and Farzana talk about the process of setting up the local primary care network, and the challenges and opportunities of working together in a networked way. Farzana shares her thoughts about the importance of involving patients in scoping the services that the new PCNs will provide. She also talks about her passion for education and excitement about the prospect of shaping primary care to become a really exciting career choice for new graduate doctors. Farzana on Twitter: https://twitter.com/fhussain73 Sign up to the THC Primary Care newsletter