Austin is the co-founder of the Practice Managers Association (PMA), an organisation with more than 25,000 members and over 80 staff. In this episode, Tara talks to Austin about communication and the systems that the PMA uses to interact with so many people working across locations. The two also discuss how general practices are learning to be more financially astute and lessons from traditional private sector organisations. Austin shares insights into his day-to-day role and some new educational projects he's working on.
Practice Managers Association: https://practicemanagersuk.org/
Austin on Twitter: https://twitter.com/AustinAmbrose14
Sign up to the THC Primary Care newsletter
The Business of Healthcare Podcast with Tara Humphrey