The Business of Healthcare Podcast with Tara Humphrey

A first for The Business of Healthcare Podcast – we have two guests on this episode! Soline Jerram and Suzy O’Callaghan are both from St Wilfrid’s Hospice - Soline is the Chair of Trustees while Suzy is the Director of Nursing. They have a clear mission and aim to create a strong culture based on quality and kindness. Soline and Suzy join me today to share how St Wilfrid’s Hospice is a charity and how it’s so important for them to be entrepreneurial and business minded. They talk about their core services, their reliance on volunteers and other income streams from retail. They share what makes them work best as a team and their leadership styles. They also touch on the perceptions of hospices, that they aren’t a sad place, they are a place helping people live life as best they can.   “There’s so much kindness, care and thoughtfulness amongst the staff, volunteers and the community and when they get connected it’s a joy to be a part of.” – Soline Jerram   This week on The Business of Healthcare: How being business minded is really important to them. Where the funding and income streams come from. The excitement around their new-build. How they are creating an organisational culture based on quality and kindness. What makes good team work. What it takes to work effectively and efficiently. How they are breaking down perceptions of hospices. What their leadership styles are. How hospices are helping people live life as best they can.   Connect with Anne-Marie: St Wilfrid’s Hospice website https://stwh.co.uk/ St Wilfrid’s Hospice on Twitter St Wilfrid’s Hospice on Linkedin Soline on Linkedin Soline on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Bonus Episode: Burgers, Busyness and Business Tara Humphrey on the 'You Are Not A Frog' Podcast Tara puts the mic in the other hand this episode when she is interviewed by Dr Rachel Morris on the 'You Are Not A Frog' Podcast. They chat about the main mistakes GPs and other professionals make when trying to run a business, either trying to do everything themselves or not paying enough attention to the business side of things. Even if we don’t run a practice, many of us are self-employed and are running ourselves as a business! Time is often our limiting factor and there just isn’t enough time to get everything done that we need to. This can be profoundly frustrating and lead to all kinds of stress. Tara chats about the need for strategic planning both in our own lives and for our businesses and partnerships and how setting goals not just for the day but the next 90 days can be vital. They also discuss how getting help can be a life-saver, be it admin support or coaching to help you set priorities. Tara’s top tips: 1) Write down your priorities for the next 90 days 2) Plan your day before you start work 3) Block off time to do things that refuel you 4) Ask for help when you can Resources: Essentialism by Greg McKeown https://www.amazon.co.uk/Essentialism-Disciplined- Pursuit-Greg-McKeown/dp/0753555166 Eat that Frog https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426 Amy Porterfield podcast on boundaries https://www.amyporterfield.com/2020/01/296/ The Boy, The Mole, The Fox and The Horse by Charlie Mackesy https://www.amazon.co.uk/Boy-Mole-Fox-Horse/dp/1529105102 For more episodes of You are not a frog, check out Rachel's website www.shapesfordoctors.com/podcasts/  Follow Rachel on twitter @DrRachelMorris or LinkedIn and find out more about her online and face to face courses for doctors on surviving and Support the show (https://wildmonday.us19.list-manage.com/subscribe?u=885e158d10911ad80f467f60c&id=d2391396fa)  

This is Gary Hughes second appearance on The Business of Healthcare Podcast. He joined me back in Episode 2 where he shared a behind-the-scenes look at his role as Practice Manager, the opportunities for growth and some of the challenges he has faced. If you haven’t already, definitely have a listen to the episode here.   Gary joins me again to tell us all about his brand-new book ‘Leadership in Practice’. Gary tells us how the concept of the book started as weekly LinkedIn posts. The book is for those working in healthcare in a leadership role, but is also for those looking for inspiration, motivation, leadership and management advice. It is full of practical advice as well as light-hearted funny moments. He also shares the goals for his practice over the next 12 months, and the key lessons he has learnt from his Primary Care Network.   “I’ve got something to say to Practice Managers and I enjoy writing, so I thought I’d put a post on LinkedIn, and that has led to my book.” – Gary Hughes   This week on The Business of Healthcare: Why he created the role of Compliance Lead in his practice. How the vision is so important with Primary Care Networks The visions/goals of his practice over the next 12 months How the concept of his book started Who his book is for How you can read his book The practical advice in Leadership you can learn Why believing in yourself, learning and talking with others can help you move forward.   To get your copy of Gary’s book “Leadership in Practice” drop Gary and email here: gary@leadershipinpractice.co.uk   Connect with Gary Hughes: Leadership in Practice website http://www.leadershipinpractice.co.uk/ Gary Hughes on Linkedin Gary Hughes on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Anne-Marie is the founder and CEO of Ruby Red Consulting. Ruby Red has just celebrated it’s 10 year anniversary where Anne-Marie has been providing business and leadership coaching. Anne-Marie focuses on human centric leadership where putting people first and kindness is used as a business strategy. Anne-Marie joins me today to talk about how businesses that invest in people and treat them well will do well. She shares her experience of empowering people to reach their full potential and doing it in a way that brings others with them and not taking them out along the way. We explore what a first business session with Anne-Marie usually involves, and how it allows you to overcome your fears and find the solutions yourself.   “We are all interconnected and small acts of kindness really can change the world.” – Anne-Marie Rodriquez-de-Killeen   This week on The Business of Healthcare: What Human Centric Leadership means. Examples of creative techniques to create a common language. Being actively kind to others and the effect that has on you and them. How small little acts of kindness can change the world. The power of being vulnerable. How compassion is kindness with action. The importance of culture, values and behaviours. What a first sessions of coaching involves. Anne-Marie’s coaching style and being honest. How coaching allows you to find your own solutions. Key lessons learnt growing a business for the last 10 years.   Connect with Anne-Marie: Ruby Red Consulting website http://rubyredcoaching.com/ Anne-Marie on Linkedin Anne-Marie on Instagram Anne-Marie on Facebook   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Vidhya is a life-coach, author, mum and GP with a specialist interest in mental health and lifestyle medicine. She has over 10 years of clinical experience being a Clinical Director, GP Partner, and has a background in academic medical education. Through her work Dr Vidhya aims to help people grow emotionally and strengthen their emotional fitness to improve their lives.   Dr Vidhya joins me today to discuss her passions for life-coaching and how the direction of her career came about. She shares how she helps people to see life through a different lens enabling them to do the things they love and live the lives that light them up. She also shares her secret of how she fits it all in. You’ll be inspired by this interview.   “Change your thinking and you’ll change your results and then you’ll change your life.” – Dr Vidhya   This week on The Business of Healthcare: Dr Vidhya’s background as a mum, author, life-coach and GP. How she’s working on making life coaching her full-time. The importance of emotional fitness. How we all have self-limiting beliefs and how to change them. Why changing your mindset will change your problems and help you grow. What she does to fit it all in. Her mindset around the morning ritual and asking yourself: What can I do today to achieve my goals? How she is helping people through life-coaching and giving them permission to do the things they love. Why it’s up to us to design and create the lives we want.   Resources: Habits: Your Life-changing guide. How to Transform your mind, body and life. The 21 day plan. By Dr Vidhya   Connect with Dr Vidhya: Dr Vidhya on Twitter Dr Vidhya on Linkedin Dr Vidhya's website: http://drvidhya.com/ If you would like to book a free break-through call or to book onto Dr Vidhya's coaching programmes visit: https://drvidhyaprivatepractice.as.me/   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr William Dawson is from the OneMedicalGroup, where he is the Chief Medical Officer and the Deputy Chief Executive Officer. Working in North Leeds, he is also a working GP and involved in Primary Care Networks. As a father of two, he loves cooking going to the cinema and learning to paint. Will joins me today to talk about wellbeing, compassion and leadership. With his experience of growing and implementing a culture at OneMedicalGroup, he shares the clear vision and mission that is driving their behaviours. As a compassionate leader himself, we talk about the importance of wellbeing and why it’s personally so important to him. Will offers leadership advice on how you can be kind to yourself and learn from your mistakes. “If you have better wellbeing it makes you more compassionate, more empathetic and the results are we get better patient quality of care, patient safety and better staff and patient experiences.” – William Dawson   This week on The Business of Healthcare: Insight into Will’s personal journey and professional background. The importance of wellbeing and why it’s important to Will. Being a compassionate leader and embracing that ethos as an organisation. Who OneMedicalGroup are and their various different services. The growing pains of growing a company and understanding why things go right or wrong. Will’s leadership advice. Learning to accept and manage uncertainty when we can. Understanding priorities and learning to let things go.   Connect with Dr William Dawson: William Dawson on Linkedin William Dawson on Twitter One Medical Group: https://www.onemedicalgroup.co.uk/   Improving the Business of Healthcare - One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organization.

Are you heading up a project, service or network? Or in a management position supporting a clinical lead? Often the role lacks clarity and you’ll not be sure what you are supposed to be doing or how to utilise the support around you.   Today I’ll share some guidance and inspiration on what is expected and what you need to do. I discuss the benefits of having a project or operations manager to support you to deliver the day to day tasks. I highlight that you are the figure head of the network, but you are not THE network, you can and will gather others to support you. And I talk about the importance of knowing yourself and being brave - because you can do this!   “Give yourself time to think and reflect. Investing in an hour of reflection time now will save you hours going forward.” – Tara Humphrey   This week on The Business of Healthcare: What the role of the clinical lead is. How to change your mindset and get support to deliver. The importance of an operations/project manager. What an operations/project manager can do for you. Manage the negative voices. Why you don’t need to manage the day to day deliverables. How to be the visionary you need to be. The importance of knowing your strengths and weaknesses. And why it’s ok to accept help from others.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Audrey Songhurst is an established manager and leader, most recently working as the Head of Operations at Kent Innovation and Enterprise at the University of Kent. Audrey has served as owner, manager, and consultant with her consulting firm, Audrey Songhurst Consulting, and worked at Canterbury Christ Church University for eighteen years, with over a decade as director of the Research and Enterprise Development Centre. Audrey earned a Doctorate of Education and a Master of Arts from Canterbury Christ Church University and is also an alumna of the University of Kent. Audrey joins me today to discuss leadership philosophies that can help you build high-performance teams as well as insight into her managerial approach. She highlights why you should view your team members as individual human beings, not just resources, and the importance of ensuring that every employee fits into the team dynamic as a whole. Audrey offers advice to line managers and business leaders who want to work with their organizations more effectively, and shares why professionalism, integrity, and genuinely caring about your team are such essential components of management.   “A manager is only as good as their team.” - Audrey Songhurst   This week on The Business of Healthcare: Insight into Audrey’s professional background and her journey to where she is today Audrey’s team management strategy and how she balances formal and informal approaches and processes Audrey’s belief in the value of education and people The importance of creating space between the manager and the managed What people tend to expect from their managers and why you should be open and accessible to your team What each team member needs to know in order to thrive in their role Why team members need to know the “why” behind their role The fundamental importance of caring about your team members Why ups and downs occur in a team dynamic and how to move towards more upswings The importance of understanding your specific team dynamic and genuinely listening to your team The importance of wording things effectively as a manager Insights about vetting new line managers to determine whether they are the right fit How imposter syndrome can rear its head when you move into a line manager role and advice for new line managers The overlap of mentorship and management and the importance of being empathetic How to balance the various personalities within your team while focusing on results Why some team members may want to stay in their role and not move into a higher-level managerial position What Audrey looks for when she is recruiting, and some of the frustrations she has faced Advice for business leaders and managers who want to build high-performing teams The importance of honesty, professionalism, integrity, and empathy Shifting your mindset when it comes to letting people go Why having effective policies and procedures in place is crucial How to reframe your perception of “difficult” individuals on your team   Resources Mentioned Simon Sinek   Connect with Audrey Songhurst: Audrey Songhurst on LinkedIn   Improving the Business of Healthcare - One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organization.

Dr. Simon Tobin is an NHS General Practitioner, GP partner, and trainer with a focus on lifestyle medicine, diabetes, and the role of exercise on improved health outcomes. Dr. Tobin has worked in his current role at Norwood Surgery in Southport, Merseyside for 25 years, where he also serves as the Diabetes Lead. Additionally, he works with Parkrun as an Ambassador for Health and Wellbeing. Through his work, Dr. Tobin aims to incorporate lifestyle medicine into treatment plans in an effort to mitigate the degree of overdiagnosis and overprescription of medication within the healthcare system.   Dr. Tobin joins me today to discuss his passion for lifestyle medicine and how it is having life-changing effects on patients within his practice. He shares the groundbreaking approaches his team has taken to treating individuals living with diabetes and the transformative impact of utilizing these methods. He also shares the struggles and strengths of his practice and the importance of prioritizing professional relationships on a daily basis in order to run your general practice more effectively.   “Fairness and equity of workload is the key to good relationships.” - Dr. Simon Tobin   This week on The Business of Healthcare:   What lifestyle medicine is and how it can contribute to an individual’s health How patients typically respond when GPs offer lifestyle medicine as a solution Tobin’s involvement with Parkrun and the impact it has had on his patients Why the success Dr. Tobin has witnessed with Parkrun is difficult to measure Why more and more GPs are stepping away from partnerships Behind-the-scenes insights into running a general practice The importance of fairness, building supportive working relationships with your general practice partners, and how to find the time to strengthen these partnership relationships The process of how the GP partnership relationship grows over time A significant challenge that Dr. Tobin is currently facing in his practice Reasons behind the shortage of GPs and the impact this is having on practices Insights on areas for improvement within general practices The importance of employing a mindset of continual professional growth and development The “cornerstone” daily routine that Dr. Tobin and his partners have in place Specific impacts that Dr. Tobin’s practice is having on patients with diabetes What is currently going well for Dr. Tobin’s practice and where he wants to be in five years   Connect with Dr. Simon Tobin:   Norwood Surgery Southport Simon Tobin on Twitter Email: simon.tobin@ic24.net   Improving the Business of Healthcare - One Episode at a Time   Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organization.

Dr. Hussain Gandhi is a General Practitioner, trainer, and Primary Care Network Clinical Director. He is the founder of eGPlearning, a company that aims to advance knowledge on topics surrounding healthcare technology and improvements in digital primary care. In addition to working at St Anns Nottingham at the Wellspring Surgery, Dr. Gandhi serves on the RCGP Council as a national representative and is the Treasurer of GP Survival. Dr. Gandhi also co-hosts the eGPlearning Podblast podcast as well as the industry Facebook group, S1 FBUG.   Dr. Gandhi joins me today to discuss his healthcare leadership expertise and his visions for the future of the system. He shares patients’ views on the importance of practitioner access vs. continuity and his insights on the importance of systemic interoperability. Dr. Gandhi also reveals specific determinants of health beyond medical factors and explains the role social prescribers may play as the healthcare system evolves.   “Your health is determined by so many other things outside of your physical and medical health.” - Dr. Hussain Gandhi   This week on The Business of Healthcare:   How Dr. Gandhi juggles his many roles and responsibilities Whether practitioner access or continuity is more important to patients and their health outcomes The impact of having a relationship with your health care practitioner, especially when you have a chronic condition What technology will and will not change when it comes to healthcare access Where the NHS lacks in terms of interoperability and how this impacts patients How interoperability helps increase healthcare continuity The importance of reducing practitioner and patient anxiety in implementing new systems and technologies How to determine when to go to your general practitioner and why education surrounding self-care is important Pros and cons of using the internet for searching health symptoms Systemic changes Dr. Gandhi feels are necessary and how he is addressing these issues within his network Non-medical factors that can be determinants of overall health and wellbeing The role of social prescribers in the evolving healthcare paradigm and how this would work in practice The dangers of burnout among general practitioners working in the current healthcare system Gandhi’s hopes of the future of primary healthcare The implications of not having connections between primary and secondary care Advice for general practitioners who want to influence change, combat imposter syndrome, and step into their leadership potential The importance of saying no when necessary to prevent burnout Advice for supporting large-scale change and understanding the implications of change     Connect with Dr. Hussain Gandhi:   eGPlearning eGPlearning on Twitter S1 FBUG Facebook Group Hussain Gandhi on Twitter         Improving the Business of Healthcare - One Episode at a Time   Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organization.