The Business of Healthcare Podcast with Tara Humphrey

I am delighted to welcome Dr Murray Ellender to the Business of Healthcare podcast this week. Murray is, amongst other things, a GP, a dad of four, a keen runner and the CEO of eConsult; the all-encompassing consultation platform which already has a firm footing in Primary Care (with an establishing presence in secondary care) and works to collect patient information, support triage, manage demand and ensure patients can be seen by the right healthcare professional, at the right time. As someone who has worked at the top of his organisation for 9 years, whilst juggling the continuing demands of his 18-year GP career, I was keen to quiz Murray on the following: All about eConsult and how the platform works; both for patients and GP practices The NHS healthtech landscape and where the opportunities and the frustrations lie The eConsult financial model Leadership and management approach What’s on the horizon for eConsult going forwards How to juggle a multitude of roles and demands – and enjoy it! Murray is contactable via his LinkedIn page or check out the eConsult website here.   If you, or someone you know, think you could make a great #BusinessofHealthcare podcast guest, we’d love to hear from you! Get in touch with Tara here to talk upcoming guest spots…   Work with me      I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.     I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.     For more weekly insights and advice, sign up to my newsletter.      Improving the Business of Healthcare – One Episode at a Time       Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website THC Primary Care.      Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - become a life saver and help make a difference.

We have an emotional one for you this week where I share my experience of creating a care plan for my youngest who has type 1 diabetes.   It's funny because, on one hand, I say I am absolutely fine, and then when I talk about it, I find it incredibly tough and end up crying, and I’m not really a crier.  Maybe it's the pent-up stress of it all because it's relentless.   I’m sharing my experience because I straddle both worlds. I am a health care professional, and I am a mum and a carer to my daughter with a long-term condition. I know all services are overwhelming, so I do not want to bother anyone. I also know there are online resources there, but I also want to talk to some face to face or at least a phone call with someone who kind of knows me. BUT…..  we do have a tremendous amount of support. I just need to ask for it!   In this podcast, I share:   Personalised Care Planning, the highs and lows Multidisciplinary Team Approach Our lived experience of Type 1 Diabetes The transition from Primary to Secondary School  It can be a lot to process, and it's ok to feel emotional   Work with me    I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.  I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 Blogs    For more weekly insights and advice sign up to my newsletter.  Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.   

As regular listeners will know, I am always keen to promote great leaders on the Business of Healthcare podcast, and offer a platform for others, including myself, to learn from their skills, knowledge, and experiences, particularly when it comes to those leaders who are open and willing to effect disruptive change. Leaders don’t come any more fearless, passionate, or purposeful than this week’s guest Dawn Jarvis, Managing Director of People and OD Partners, a consultancy focused who are committed to supporting the public sector to deliver better value with better leadership. Having worked previously at senior level in many areas of the NHS and the UK public sector more broadly, Dawn is now based in Australia and spends her time coaching and mentoring c-level executives (and their teams), as well as offering services in mediation and facilitation, transformation, strategy and improving team dynamics. Dawn and I discussed: Making the leap into consultancy and growing an internationally renowned business from the grass roots up Comparing notes on the Australian and UK healthcare systems Bridging the gap between what organisations think they want versus what they actually need Dawn’s approach to facilitation How to effect, often difficult, organisational change and transformation Development of The Stellar Model What Dawn most enjoys about her work - and why we believe loving what you do is key to maintaining demand for your services (and realising success) Dawn’s preparations for her PhD and why she thrives on consistently challenging herself   Mentions in this episode: Dawn Jarvis and Munu Wuthuga Dardakiin: Leading Corporate Clans uses the STELLAR MODEL® and the stories of the oldest people in the world, the first people of Australia, to describe what high performance in teams feels like. This book provides an insight into how to coach leaders and their teams to deliver high performance. Patrick Lencioni: Five Dysfunctions of a Team   Making contact: You can connect with Dawn via her LinkedIn page here or through the People and OD Partners website here Her other points of contact are as follows: Twitter Instagram Facebook   Work with me      I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.     I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.     For more weekly insights and advice, sign up to my newsletter.      Improving the Business of Healthcare – One Episode at a Time       Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website THC Primary Care.       

Someone once said that, as a business leader, you are a Managing Director when you’re actively involved with the day to day running of your business and a CEO when you are able to take a more hands-off approach. So, on the back of the success of my recent Diary of an MD recording, I thought I’d follow up with some commentary on what a typical CEO week looks like for me. In this episode, I discuss: The value of clearing the diary and dedicating time to work through your own professional goals and development, as well as that of your business Learning to put the brakes on when something isn’t going well – and truly accepting that it’s fine to let things go Why saying no to meetings is okay Why pausing on projects is also okay How taking stock, re-evaluating, seeking the perspectives of other people (and working through any lessons learned) will enhance your growth as an individual, and as an organisation When a CEO week can allow your teams the opportunity to step up and grow   Mentions in this episode: BoH episode #230 - Diary of a Managing Director BoH episode #236 – Knowing when to let things go with Jacob Haddad of Accurx The Hewitt Review Blog - What does this mean for primary care networks Work with me      I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.     I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.     For more weekly insights and advice, sign up to my newsletter.      Improving the Business of Healthcare – One Episode at a Time       Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website THC Primary Care.     

Back in February 2022 I had the absolute pleasure of speaking with Peter McCleave, founder of 10,000 Donors, a campaign to raise public awareness and promote sign up to the stem cell register. The more registered donors there are, the higher the likelihood is of a life-saving stem cell match being found for someone like Pete, who desperately needs it.    Having absolutely smashed the 10,000 target (the benchmark has now been set at 100,000!) I wanted to catch up with Pete, to find out how he’s been doing and to get the lowdown on Gob For Good. This is Pete’s newest initiative building on all the great work of 10,000 Donors to date and focused specifically on boosting the numbers of black and ethnic minority stem cell donors, to ensure there is equitable access to stem cell technology and in finding a possible match.      Pete and discussed:   ·         What’s been happening since we last spoke in 2022 ·         Publicity and promotion, including celebrity endorsements, NHS ConfedExpo, and zombies (!) ·         Living with blood cancer and how Pete has been feeling and coping, and also celebrating success ·         Newcastle University Centre for Cancer’s research, and establishment of a CAR T-cell therapy programme – why donations are so urgently needed So, once again, please take a small amount of time out of your day to listen to this episode, SHARE this podcast and check out the 10,000 Donors and Gob For Good websites, to help raise awareness and support Pete in his mission.    Connecting with Peter McCleave: Gob For Good 10,000 Donors website   Twitter  YouTube     Mentions in Podcast  Get the lowdown on Peter’s journey to date and that of 10,000 Donors in his previous Business of Healthcare podcast episode here We Delete Blood Cancer (DKMS) website African Caribbean Leukaemia trust (ACLT) website Newcastle University Centre for Cancer   Work with me      I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.     I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.     For more weekly insights and advice, sign up to my newsletter.      Improving the Business of Healthcare – One Episode at a Time       Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website THC Primary Care.     

It's been a big few weeks in terms of new policy and material and the importance of great comms can never be underestimated. With this in mind, I was delighted when Jessica Smith, Co-Founder of SomX agreed to join me on the Business of Healthcare podcast to talk all things PR, marketing and communications. As a truly innovative agency dedicated to elevating their clients in the healthtech and biotech industries, SomX are a leading provider of unique and impactful brand experiences and delivery of carefully tailored and creative communications strategy; from startups, to enterprises, to established, market leading organisations. So, with this in mind, I was keen to quiz Jessica on all of the following (and more)! Where to start from when considering your comms plan? How do we guarantee that we always add value when it comes to producing content? Where does having a personal brand fit in? Long form content versus short term impact Male and female perspectives in the communications world Managing a varied client portfolio What's next for SomX?   Mentions in this episode: The Healthtech Pigeon podcast BoH podcast episode: Personalised Care and Social Prescribing with Dr Mohan Sekeram   Where to connect with Jessica: Jessica's LinkedIn profile SomX LinkedIn page   Work with me      I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.     I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.     For more weekly insights and advice, sign up to my newsletter.         Improving the Business of Healthcare – One Episode at a Time       Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website THC Primary Care.         Gob for Good  To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference. 

This week's Business of Healthcare podcast episode is a leadership and management masterclass, delivered by Director of Ardens Manager, Laura Tomlin.   Ardens provide an end-to-end solution to primary care organisations which consists of two products: Ardens Clinical, a clinical decision support tool delivered to over 86% of GP Practices, and Ardens Manager, which provides dashboards for contracts such as QOF and the Network Contract DES to over 50% of GP Practices and Primary Care Networks. Ardens Manager is also due to launch their new Capacity and Access dashboard focused on improving and monitoring patient experience, access and appointment activity. Laura started at Ardens on a work experience placement and quickly progressed to executive level; all whilst overseeing the development of Ardens Manager from inception. Laura is truly an inspiration for aspiring young female leaders and entrepreneurs.  I wanted to understand more about how Laura has managed and coped with rapid career progression, what her day to day looks like and what structures (and support systems) she has in place to enable her to continue to smash her goals.  Here's what we discussed:  Practical leadership and management advice for those on a similar journey (or seeking to get to where Laura is now)  Laura's framework for managing feature requests and adapting the Ardens Manager product  Dealing with client feedback  What happens if / when things don't go as well as planned  Ardens Board meeting structure and how the wider teams feed in to their senior leads  Assessing the qualities of senior leadership team hires  What Laura has learnt from having professional coaching  Winding down after a typically busy day    Getting in touch:  Ardens main website   Ardens Manager website Laura's email  Laura's LinkedIn profile    I would recommend saving this one as it is definitely an episode that I will revisit again and again!    Work with me      I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.     I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.     For more weekly insights and advice, sign up to my newsletter.         Improving the Business of Healthcare – One Episode at a Time       Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website THC Primary Care.         Gob for Good  To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference.   

DigiBete is an NHS-approved, patient-centred, video platform and app which was set up to support and empower children, young people and families living with diabetes, in particular focusing on provision of resources and raising awareness of type 1 diabetes (which is typically less widely understood). From my own personal experience of having a daughter who received a diagnosis of type 1 diabetes five years ago, I can say that DigiBete has been a lifeline for her in having access to better understanding of her condition and allowing her to connect and grow with her peers within the DigiBete community. So you can imagine my delight in welcoming DigiBete CEO Maddie Julian to The Business of Healthcare podcast this week. Maddie and I share many similarities; not only as business leaders, but in our previous personal experiences of feeling unaware, overwhelmed and under-resourced in the management of our children's healthcare. I was keen to not only provide an opportunity to promote DigiBete but to also find out more about Maddie's own journey from teacher to nationally-approved entrepreneur! We cover: Identification of a gap in the market and starting from scratch Maintaining a clear mission and vision at all times Scaling the business The importance of mentorship and networking What drives Maddie and stops her from returning to her teaching career  The opportunities at play within the newly-created Integrated Neighbourhood Teams Why the four Ts are absolutely key in recognising the symptoms of diabetes; Tired, Toilet, Thirst and Thinner To find out more (and to tap into all of their amazing and freely-available resources), follow this link to the DigiBete website. If you'd like to get in touch with Maddie directly, you can do so here.   Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.       Improving the Business of Healthcare – One Episode at a Time      Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.       Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference.

I am delighted to welcome back North East London Local Pharmacy Community CEO, pharmacist and Business of Healthcare original podcast guest, Shilpa Shah! Shilpa and I first met when we were co-collaborators as part of the Kent and Medway Integrated Medicines Optimisation Board and I was able to witness first hand Shilpa's incredible eye for detail, her ability to influence, and, as a self-confessed 'completer-finisher', her strength in clearly communicating on vision and delivering the required outcomes. It was great to catch up and we were fortunate to have enough time to cover all of the following, and more... Understanding your own leadership style and the importance of always being yourself Utlising hard and soft skills to ensure you can lead in an integrated and inclusive way Community Pharmacy by definition, and the business of pharmacy now, and in the future Managing tensions and bridging the gap between community pharmacy and general practice Overcoming boundaries and establishment of collaborative working, particularly in an increasingly at-scale world Holding ourselves, and others, to account Why patient focus should always be at the heart of everything we do as healthcare leaders   Mentions in this episode: Shilpa's first Business of Healthcare episode where we talked all things Community Pharmacy  Simon Sinek's Golden Circle of Influence   Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations.  I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.       Improving the Business of Healthcare – One Episode at a Time      Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.     Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference.

On the Business of Healthcare podcast this week we meet Pure Physiotherapy's Regional Clinical Lead for the South and West, Mehmet Gem. Alongside his role at Pure, Mehmet is a highly specialist hip physiotherapist based in Exeter (and the surrounding area), a Dad of two, keen sports fan and he also makes a pretty great job of content creation in his space. I was really keen to grab time with Mehmet to talk through: Pure Physio; their company ethos, structure, senior team interface and why they are worth relocating for Defining the role of the First Contact Physiotherapist (FCP) The power of solid content creation; particularly within the field of healthcare and when reaching new audiences How best to maximise productivity levels Getting to grips with Primary Care Networks and the wider Primary Care setup If you've liked what you've heard, all Mehmet's contacts points are here: LinkedIn Twitter Instagram Pure Physiotherapy's website Mehmet's email If you are interested in finding out more about Pure Physiotherapy and are interested in working with them, head over to their website. Work with me I'm Tara Humphrey and I am the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector, and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice, sign up to my newsletter. Improving the Business of Healthcare - One Episode at a Time Sign up to receive our free download - click here if you feel your leadership and management meetings are unproductive or you are uncertain of where you should prioritise your focus for the week. Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn, or visit our website; THC Primary Care.    Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference.