Between Now and Success

What do you need to be a successful financial advisor? An Ivy League degree in finance? A family practice that you can inherit? A group of wealthy connections that you can network? An "in" at one of the major firms? Well, Rebecca Rothstein doesn't check off any of those boxes, and she's currently managing over $4.5 billion in AUM. Without even a high school degree, Rebecca left home at age 17. She bounced through a series of odd jobs -- including walking racehorses after they'd finished running -- and by the late 1980s she was slogging through an unfulfilling sales position. She jumped to finance and earned her Series 7 just weeks before Black Monday. Anxious investors looking to take their portfolios in a new direction responded to Rebecca's curiosity and tenacity, two traits that she credits with helping her build her business brick by brick, one phone call at a time. Today, from her office in Beverly Hills, California, Rebecca's client list includes celebrities, athletes, musicians, and top CEOs and entrepreneurs. Rebecca has appeared numerous times on Barron's List of the top financial advisors, and according to Forbes, is currently the #1 woman advisor in the United States. In our conversation, Rebecca Rothstein and I discussed how drive and perseverance helped her to overcome the obstacles she faced early in her life and build a multi-billion-dollar AUM business.

If you want to be a better financial advisor, learn how to land a jet plane on an aircraft carrier in the middle of the ocean in the middle of the night. Ok, maybe I’m exaggerating just a bit … But I really do believe that the top advisors of the future will be those who are open to a wide variety of insights that come from a wide variety of experiences you and I might never have. Talking to and learning from people outside of our field can really get our gears turning. Suddenly you’re approaching challenges and opportunities from different angles and finding creative ways to deal with the stresses of running a business. You’re also equipping yourself with new ways of thinking that will help you make long-lasting, indispensable relationships with clients. That’s why I was excited to talk to Lieutenant James Licata on a recent podcast. James is a Naval test pilot who’s often in high-pressure, high-stakes, life-or-death situations. I wanted to discuss how he handles those environments, and how those of us with two feet firmly on the ground can adapt similar strategies to perform under the pressures we face running our businesses.

Building a top-notch intern program doesn't simply mean hiring a few planning interns. Top financial advisor David Armstrong took it much further and hires creative interns too. These are students who major in the creative fields and can build a portfolio of work at David's firm while David gets to stay on the leading edge of marketing and social media. No two paths to financial services are the same, but David Armstrong's was particularly unique. As he served overseas in the Marine Corps, David couldn't spend any of his money. But he could invest it. So he taught himself the ins and outs of managing money, and by the time he left the service, his ROI was, “along with a few bucks in cash as a bouncer, good enough to pay for an MBA, a new car, and two years of living expenses.” David also credits an internship with providing crucial real-world experience that eased his transition into our industry. So it's no surprise that his own company has a robust internship program that attracts students who, like David, might be approaching financial advisory from unconventional angles. David Armstrong is the President and Co-Founder of Monument Wealth Management. In this conversation, David and I are joined by some of his team members and a current intern to discuss Monument's unique approach to its internship program, succession planning, and lessons from the Marine Corps that David has used to build a successful independent RIA. How does jumping out of airplanes apply to managing clients' money? Listen to find out!

The AUM pricing model is prevalent in our industry but in many cases, the pricing is significantly disconnected from the real value being delivered. Depending on your expertise and your client base, you might add value through tax management or estate planning advice. You might add value by fostering a positive attitude in your clients about investing, talking clients down from the ledge and helping them avoid a bad decision when volatility shakes the market.  If you're working in the life-centered planning space, you might create value by forging life-long relationships that make you indispensable to your clients.  And that's the rub for our industry: we're pricing based on investing, and less so on the real value we're adding. Clients and prospects think they're paying for portfolio performance, so it's almost like we're giving away the planning and advice piece of the pie for free! So how do we change this backwards structure? How do we price our value? Matthew Jackson is a director in the financial services division of the pricing consultancy firm Simon Kucher & Partners. He specializes in the area of the psychology of value communication and digital presentment. He also has a Master of Arts degree in classics from Oxford University and holds the Chartered Financial Analyst designation. In this conversation, Matthew Jackson and I discuss eight different pricing models and how to determine which one is right for you and your clients.

What separates the merely good from the absolute best of the best? Is mastery an end that we can achieve, or is it a lifelong process of continual evaluation and improvement? I've been fascinated by these questions for a long time, particularly as they relate to what drives peak athletic performance and how those concepts might be applicable in other disciplines as well. Like, say, going from being a competitive long distance runner as a kid to running a successful life-centered planning practice! After all, you and I won't ever stand on an Olympic podium. But we do have to excel in the high-stakes sport that is business so that we can deliver the best results for our clients. So I googled "top sports psychologists in the US," and it turns out that one of the best in the country was right down the road from me. Dr. Barbara Meyer is a professor and director of the Laboratory for Sports Psychology and Performance Excellence at the University of Wisconsin - Milwaukee.  Dr. Meyer is not only an academic, she's also a sports psychology coach who works with professional and Olympic athletes on the mental side of the game. In fact, Dr. Meyer has trained athletes at every Winter Olympics since the 2002 Salt Lake City games, where her client won a gold medal. In this conversation, Dr. Meyer and I discuss how to prepare mentally for a peak performance in any profession, striking a balance between sticking to the process of mastery while still achieving your desired outcomes, and how the concepts of self-regulation and visualization can help you monitor your behavior and alter it based on the demands of the situation you're facing. If you're serious about personal improvement and growth you're going to love this episode.

This is a presentation I delivered with Mitch Anthony. In it, we: 1. Share 3 new client dialogues that will completely differentiate you from all other advisors. 2. Show you why the current investment-focused planning model is broken and a new model that will replace it. 3. Show you how to future-proof your business from low-cost competitors and encroaching technology. The industry is shifting from an investment-focus to a life-centered planning focus. These 3 dialogues pave the path for you to have meaningful conversations with your clients that go beyond what the market is doing. Ultimately, money is just a tool to help clients live a better life. These dialogues equip you to facilitate that life-centered conversation so your clients can live the best life possible with the money they have. 

If you don’t “know thyself,” you’ll have difficulty succeeding in a world where technology is making average human advisors obsolete. Self-aware advisors understand that they have blind spots and they seek to shine a light on them, make changes, and turn them into strengths. Joe Deitch, the founder of Commonwealth Financial Network, joins my podcast today and shares wisdom from his four decades of running a top broker dealer and drops some amazing insights from his new book, "Elevate: An Essential Guide to Life." In this conversation, we discuss overcoming blind spots, closing the knowing-doing gap, leveraging the multiplier effect, deep listening, meeting people where they are, and much more. By the end of this episode, you’ll have a good understanding of the key skills you’ll need as an advisor to thrive in the years ahead. For additional notes and quotes, visit https://www.belayadvisor.com/134

What's working right now in financial advisor marketing? Based on my conversation with marketing pro Abby Salameh, you'll be very surprised. While attending the 2018 In|Vest Conference in New York, I had a chance to sit down with Abby Salameh for an in-depth conversation about the state of advisor marketing. We talked about which marketing strategies are working the best, branding, the client experience, referrals, making a good first impression with prospects, the proper role of technology in marketing, and much more. Abby Salameh is the Chief Marketing Officer at Private Advisor Group, a RIA with 620 advisors overseeing $27 billion in AUM (See my earlier podcast with John Hyland, the co-founder of Private Advisor Group). Her sterling career as a RIA marketing expert has included stops at Sanford Bernstein, TD Waterhouse, and the Fusion Advisor Network. She was also a founding member of the team that launched Investment News. One consistent thread among the most successful advisory firms is they know how to market. And they know how to strike the right balance between using technology to scale their marketing efforts and using the human touch to engage potential new clients. So if you're looking to improve your marketing efforts, generate more qualified leads, and position your firm for accelerated growth, you'll want to listen to today's conversation with Abby Salameh.

In this excerpt from a Master Class I presented for First Assent Asset Management, I discuss 5 strategies to close the 70 basis point gap in your value. This gap comes about from the fact that advisors charge an average of 100 bps for their services, yet robo-advisor type services (and Vanguard and Schwab) are closer to 30 bps for investment management. Advisors have to make up this 70 bps gap by adding non-investment related services that clients value. In this excerpt, I share 5 of the 9 I discussed in the Master Class. Make sure you listen all the way to the end – the 5th point might sound like a bit of a head-scratcher, but I think it’s extremely important to improving your practice and your relationship with your clients.

There are few things more detrimental to our wealth than the negative money stories we pickup in our youth that haunt us as adults. And there are few things more impactful you can do as an advisor than to understand your client’s money stories and work with them as you engage in your planning relationship. Let’s face it, we all grow up with hang-ups around money. In those formative years of our upbringing, we start to absorb the financial habits and attitudes that we hear and see modeled in our family and other social relationships. Positive habits, like an emphasis on saving and investing, can set us up well for long-term financial planning. But some negative attitudes, like a fear of market volatility, can cause us to make poor emotional decisions about our money. Over the course of a lifetime, those can be seven-figure mistakes. Dr. Brad Klontz, CFP told me that he believes the very best advisors learn what their client's hang-ups are and use that knowledge to work more effectively with their clients. And Dr. Klontz is tackling those hang-ups from two sides: first, as the managing principal of his own RIA, Your Mental Wealth Advisors; second, as the founder of the Financial Psychology Institute and as an associate professor of practice in financial psychology at Creighton University's Heider College of Business. Dr. Klontz keeps these businesses and clients separate to avoid any unethical conflicts of interest. But through his unique experience as both a researcher and a client-facing advisor, Dr. Klontz identified four broad Money Scripts that show how our experiences shape our attitudes about money.