
This Week In Digital Trust
Regular conversations about tech policy, privacy, cyber security, AI safety and everything in between.
This Week In Digital Trust is hosted by Arjun Ramachandran and Jordan Wilson-Otto, self-described technology enthusiasts with a passion for ensuring the use of technology leads to the best outcomes for humanity.
Arjun and Jordan are Principals at elevenM, a specialist AI, privacy, cyber security and data governance consultancy in Australia. Arjun is a strategic communications expert and former journalist. Jordan is an expert in privacy regulation, policy development and program management.
Latest episodes

Aug 21, 2023 • 30min
#75 Targeted advertising - the internet's grand bargain or its original sin?
This week we discuss targeted advertising, its role in the development of the commercial internet, and how it affects users today.
We explore the varying attitudes to the practice of targeted advertising, its benefits and harms, and regulatory measures being considered to curb its excesses.
Links:
$20m ACCC penalty for Meta https://www.accc.gov.au/media-release/20m-penalty-for-meta-companies-for-conduct-liable-to-mislead-consumers-about-use-of-their-data
ACMA fine for CBA over spam https://www.acma.gov.au/articles/2023-06/commonwealth-bank-penalised-355-million-spam-breaches
ACMA fine for mycar Tyre and Auto over spam https://www.acma.gov.au/articles/2023-06/mycar-tyre-auto-penalised-1m-spam-breaches
ACCC data brokers inquiry https://www.accc.gov.au/media-release/accc-invites-views-on-data-broker-industry
A Declaration of the Independence of Cyberspace (EFF) https://www.eff.org/cyberspace-independence
Article about the internet's grand bargain (HBR) https://hbr.org/2018/04/gdpr-and-the-end-of-the-internets-grand-bargain
SalingerPrivacy blog on targeted advertising risks https://www.salingerprivacy.com.au/2023/08/01/media-and-marketing-industry-blog/
Katherine Kemp article on targeted advertising (The Conversation) https://theconversation.com/proposed-privacy-reforms-could-help-australia-play-catch-up-with-other-nations-but-they-fail-to-tackle-targeted-ads-200166
Meta argument in favour of targeted advertising (The Australian) https://www.theaustralian.com.au/business/technology/targeting-helps-protect-kids-from-agerestricted-ads-says-meta-head-of-policy-melinda-claybaugh/news-story/fd9f41778b983861d55fb254e3932215
Ad industry argument in favour of targeted advertising (The Australian) https://www.theaustralian.com.au/business/media/sacrificing-personalised-advertising-on-the-altar-of-privacy-is-not-the-answer/news-story/8a66403cda7ae0dcc602a1067790614b
FTC paper on targeted advertising https://www.ftc.gov/system/files/documents/reports/brief-primer-economics-targeted-advertising/economic_issues_paper_-_economics_of_targeted_advertising.pdf
Credits:
Editing and post-production by Martin Franklin (East Coast Studio) eastcoaststudio.com.au
Music by Bensound.com

Aug 14, 2023 • 28min
#74 Angelene Falk: Talking community attitudes with the Information and Privacy Commissioner
This week, we're excited to feature a conversation with Angelene Falk, Australia's Information Commissioner and Privacy Commissioner.
The topic of our conversation is the 2023 Australian Community Attitudes to Privacy Survey, which the Office of the Australian Information Commissioner has just published.
We discuss the value of surveying the community on privacy and explore the report’s key findings including attitudes to privacy, expectations of the role of organisations, attitudes to data breaches, awareness of privacy legislation and what protections people want in relation to new technologies like AI and for children.
Links:
Australian Community Attitudes to Privacy Survey 2023 https://www.oaic.gov.au/acaps
Credits:
Music by Bensound.com

Aug 7, 2023 • 29min
#73 Research on misinformation. Misinformation on research
This week, we go deep on misinformation.
We start by breaking down some new academic research into the effect of Facebook and its algorithms on polarisation, and challenge some of the reporting on the key takeaways from the research.
We also explore Australia's proposed misinformation bill and discuss its merits and the commentary surrounding the bill.
Links:
Nature blog on research (Nature) https://www.nature.com/articles/d41586-023-02420-z
Article about research into Meta's impact on polarisation (Atlantic) https://www.theatlantic.com/technology/archive/2023/07/meta-facebook-political-polarization-studies/674841/
Nick Clegg blog on research (Meta) https://about.fb.com/news/2023/07/research-social-media-impact-elections/
Previous Nick Clegg blog (Medium) https://nickclegg.medium.com/you-and-the-algorithm-it-takes-two-to-tango-7722b19aa1c2
Analysis of research findings (Tech Policy Press) https://techpolicy.press/what-can-we-learn-from-the-first-studies-of-facebooks-and-instagrams-roles-in-the-us-2020-election/
Article about "Ministry of Truth" claims (SMH) https://www.smh.com.au/politics/federal/laws-no-ministry-of-truth-minister-defends-proposed-misinformation-laws-20230714-p5docy.html
Rod Sims op-ed (AFR) https://www.afr.com/politics/federal/making-big-tech-combat-disinformation-is-no-threat-to-free-speech-20230724-p5dqoy
Article about Aus Government misinformation laws (Guardian) https://www.abc.net.au/news/2023-06-25/fines-to-punish-online-misinformation-under-new-draft-bill/102521500
Credits:
Music by Bensound.com

Jul 31, 2023 • 27min
#72 Location! Location! Location!
This week we discuss the burgeoning trade in our location data.
Our mobile devices and the apps on them regularly collect and and transmit the details of our physical location.
Sometimes this is to support a useful and convenient purpose, like finding a nearby cafe or a family member. But at other times, it's in order to share and sell that data with third-parties such as data brokers.
We explore these practices in more detail.
Links:
Article about US lawmaker moves to prevent law enforcement from buying location data (WIRED) https://www.wired.com/story/fourth-amendment-is-not-for-sale-act-2023/
Investigation into location data (NYTimes) https://www.nytimes.com/interactive/2019/12/19/opinion/location-tracking-cell-phone.html
Article about location data relating to abortion clinics (Guardian) https://www.theguardian.com/technology/2022/jul/01/google-delete-location-data-abortion-clinic
Article about Life360 family safety app (The Markup https://themarkup.org/privacy/2021/12/06/the-popular-family-safety-app-life360-is-selling-precise-location-data-on-its-tens-of-millions-of-user
Credits: Music by Bensound.com

Jul 25, 2023 • 22min
#71 Pulling at Threads - a breakdown of Meta's new app
This week we discuss the new social networking app from Meta - Threads. Will it successfully meet the expectation for, and Meta's promo claims of, a new public conversation app to rival Twitter from years gone by?
We also discuss the reasons behind the app not launching in the EU, and the regulatory lessons of this outcomes.
Links:
Introducing Threads: A New Way to Share With Text (Meta) https://about.fb.com/news/2023/07/introducing-threads-new-app-text-sharing/
Article welcoming Threads with heady excitement (SMH) https://www.smh.com.au/business/consumer-affairs/hit-app-threads-is-intoxicating-it-offers-the-internet-we-were-promised-20230709-p5dmvt.html
Interview with Meta's Adam Mosseri (The Verge) https://www.theverge.com/2023/7/7/23787334/instagram-threads-news-politics-adam-mosseri-meta-facebook
Another interview with Mosseri (Platformer)
https://www.platformer.news/p/meta-unspools-threads
Article about Threads not launching in Europe (The Verge) https://www.theverge.com/23789754/threads-meta-twitter-eu-dma-digital-markets
Credits:
Music by Bensound.com

Jul 18, 2023 • 26min
#70 A face in the crowd
This week we explore the growing use of facial recognition by stadiums, after a recent CHOICE report revealed the technology was in use at several major sporting and concert venues around Australia.
We evaluate the merits of varying uses of the technology, from the security use cases to enabling of more convenient check-in and purchasing services for stadium patrons.
Links:
CHOICE report https://www.choice.com.au/consumers-and-data/data-collection-and-use/how-your-data-is-used/articles/facial-recognition-in-stadiums
Article about Australian stadium facial recognition use (ABC) https://www.abc.net.au/news/2023-07-06/facial-recognition-used-sports-stadiums-scg-mcg-allianz-stadium/102562646
Ticketek CTO comments (AFR) https://www.afr.com/technology/ticketek-cto-says-chinesestyle-facial-recognition-tech-will-soon-be-used-at-aussie-events-20180521-h10bkf
US use of facial recognition (WIRED) https://www.wired.com/story/get-used-to-face-recognition-in-stadiums/
Story about lawyer getting banned by Madison Square Gardens (The Verge) https://www.theverge.com/2022/12/21/23520990/rockettes-msg-facial-recognition-ban-privacy-ai
Credits:
Music by Bensound.com

Jul 10, 2023 • 14min
#69 AI mini-series - Part 4 - Talking about talking about AI
This is the fourth and final episode in our short series about AI.
In this episode, we assess the public dialogue about AI and how it has evolved in recent times.
We discuss the heady excitement about the technology's possibilities and emerging concerns about its risks, and what the right risks to focus on are. We also explore how the emerging AI conversation compares to discussions about previous disruptive technologies such as social media.
Links:
Open letter about AI risks https://futureoflife.org/open-letter/pause-giant-ai-experiments/
News article written by ChatGPT https://news.sky.com/story/chatgpt-we-let-an-ai-chatbot-help-write-an-article-heres-how-it-went-12763244
Article about AI-generated version of songs by The Weeknd and Drake (NY Times) https://www.nytimes.com/2023/04/19/arts/music/ai-drake-the-weeknd-fake.html
Nick Cave on AI (BBC News) https://www.bbc.com/news/entertainment-arts-64302944
2016 article about self-driving trucks (The Guardian) https://www.theguardian.com/technology/2016/jun/17/self-driving-trucks-impact-on-drivers-jobs-us
Credits:
Music by Bensound.com

Jul 3, 2023 • 31min
#68 AI mini-series - Part 3 - How to regulate AI
This is the third episode in a short series about AI.
In this episode we explore international moves to regulate AI, with approaches ranging from voluntary guidance and self regulation to dedicated legislation for AI.
We explore the varying philosophical approaches (notably between the US and Europe), and discuss Australia's approach to the challenge, which is currently focused on a discussion paper from the Department of Industry, Science and Resources.
Links:
OpenAI’s CEO Goes on a Diplomatic Charm Offensive (Foreign Policy)https://foreignpolicy.com/2023/06/20/openai-ceo-diplomacy-artificial-intelligence/
Department of Industry, Science and Resources discussion paperhttps://www.chiefscientist.gov.au/sites/default/files/2023-05/Rapid%20Response%20Information%20Report%20-%20Generative%20AI.pdf
Exclusive: OpenAI Lobbied the E.U. to Water Down AI Regulation (TIME) https://time.com/6288245/openai-eu-lobbying-ai-act/?utm_source=substack&utm_medium=email
EU lawmakers eye tiered approach to regulating generative AI (TechCrunch)https://techcrunch.com/2023/04/21/eu-ai-act-generative-ai/
Credits:
Music by Bensound.com

Jun 20, 2023 • 30min
#67 AI mini-series - Part 2 - The business response to AI harms
This is the second episode in a short series about AI.
With the potential harms of AI receiving greater exposure over recent months, we take a look at how businesses are responding.
We explore the role and effectiveness of "ethical principles", introduced by many organisations to guide AI usage, and how existing corporate governance practices can be extended to the challenges of AI.
Links:
UTS HTI: The State of AI Governance in Australia https://www.uts.edu.au/sites/default/files/2023-05/HTI%20The%20State%20of%20AI%20Governance%20in%20Australia%20-%2031%20May%202023.pdf
The uselessness of AI ethics (Academic paper by Luke Munn) https://link.springer.com/article/10.1007/s43681-022-00209-w
Governing AI: A Blueprint for the Future (Microsoft) https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RW14Gtw
Australia’s AI Ethics Principles https://www.industry.gov.au/publications/australias-artificial-intelligence-ethics-framework/australias-ai-ethics-principles
Safe Work Australia on the effectiveness of different regulatory interventions https://www.safeworkaustralia.gov.au/system/files/documents/1702/effectiveness-whs-interventions-by-regulators-literature-review.pdf
The ethics of AI ethics (Academic paper comparing AI guidelines) https://arxiv.org/abs/1903.03425
Credits:
Music by Bensound.com

Jun 12, 2023 • 24min
#66 AI mini-series - Part 1 - What is AI and what are its harms?
This is the first episode in a short series about AI.
After months of frenzied activity and dialogue, the AI conversation seems to be consolidating around some common questions, including: What is AI exactly? What are the harms it can cause? How should businesses govern their use of AI? What should policymakers and governments do? What's the public perspective and how is that being shaped?
And there seems to also be some consolidation of opinions in response to those questions.
In this series, we'll explore those questions and the emerging consensus.
In this episode, we tackle the first two of those questions - What is AI and what are its harms?
Links:
Article about US Lawyer who used ChatGPT facing penalties for made up citations (NY Times) https://www.nytimes.com/2023/06/08/nyregion/lawyer-chatgpt-sanctions.html
UTS HTI: The State of AI Governance in Australia https://www.uts.edu.au/sites/default/files/2023-05/HTI%20The%20State%20of%20AI%20Governance%20in%20Australia%20-%2031%20May%202023.pdf
Government releases AI discussion papers (InnovationAus https://www.innovationaus.com/ed-husic-releases-discussion-papers-on-ai-regulation/
Generative AI: Language models and multimodal foundation models https://www.chiefscientist.gov.au/sites/default/files/2023-05/Rapid%20Response%20Information%20Report%20-%20Generative%20AI.pdf
Article about AI "extinction risk" (TechCrunch)https://techcrunch.com/2023/05/30/ai-extiction-risk-statement/
Credits:
Music by Bensound.com