RESTAURANT STRATEGY

#195 - Using Data to Create More Meaningful Connections with Brightloom CRO, Kellie Zimmerman ***** This week's episode is brought to you by: KICKFIN Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin. VISIT: kickfin.com/demo. ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** Kellie Zimmerman is the President and CRO of a company called Brightloom, and they're helping restaurants use their data to actually drive more revenue and build stronger relationships with their guests. We get into a lot of good stuff on this episode, including personalization and the need for outside-the-box thinking. Listen in!  IMPORTANT LINKS: Free Data Health Report - https://go.brightloom.com/data-health-report Brightloom - https://www.brightloom.com/   ***** Ready to learn more about the Restaurant Accelerator Group Coaching Program?  Click the link to set up a FREE 45-minute Strategy Session with me: https://www.restaurantstrategypodcast.com/schedule

#194 - Leadership in Turbulent Times *****  This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? Listeners of this show get to try MarginEdge FREE for 30 days. No contract. No setup fee. Free and unlimited training and support.  VISIT: marginedge.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free. VISIT: https://www.7shifts.com/restaurantstrategy ***** The listeners of this show are -- for the most part -- leaders. Do you run a business? Are you responsible for other people? Do you fret about motivation and productivity? Do you have trouble getting others to do what you want? You're a leader. And I understand how hard of a job that is.  On today's episode, I'm sharing some of my favorite ideas... mindset shifts for leveling up your leadership. Below you'll find all of the links to my favorite books on being a great leader.    IMPORTANT LINKS:  "Leadership in Turbulent Times" - https://amzn.to/3XERXdQ "Start With Why" - https://amzn.to/3OFXVXU "Setting the Table" - https://amzn.to/3u5J0wY "Drive" - https://amzn.to/3UcLVhG   ***** Want to learn more about my Restaurant Accelerator Mastermind?  Click the link to schedule a FREE 45-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

#193 - Bringing Intentionality to the Hiring Process with Talroo CEO, Thad Price *****  This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? Listeners of this show get to try MarginEdge FREE for 30 days. No contract. No setup fee. Free and unlimited training and support.  VISIT: marginedge.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free. VISIT: https://www.7shifts.com/restaurantstrategy ***** We're at a breaking point with restaurant staffing, and my guest on this week's show has some insights to share. Thad Price is the CEO of Talroo, which takes an advertising approach to finding great talent. Tune in for a bunch of great nuggets!   IMPORTANT LINKS:  Talroo Website - https://www.talroo.com/ Talroo on LinkedIn - https://www.linkedin.com/company/talroo-official/ Thad on LinkedIn - https://www.linkedin.com/in/thad-price-2368b/   ***** Want to learn more about my Group Coaching Programs?  Click the link to schedule a FREE 45-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule   Last chance to get $500 off my Restaurant Recharge Program! Want the promo code? E-mail me directly and I'll send it: chip@chipklose.com 

#192 - Your Marketing is Broken (Here's How to Fix It!) ***** This week's episode is brought to you by: KICKFIN Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin. VISIT: kickfin.com/demo. ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** I spend most of my week talking with restaurant owners from all over the world, and so it's easy for me to spot trends. There are certain things that all (or most) successful restaurants do. Likewise, there are things that all struggling restaurants have in common. On this week's episode I'm sharing a Top Ten List of sorts... the 10 things that are broken with your marketing.  But here's the best part... I'm also sharing the 10 best ways to fix what's broken!    ***** Ready to learn more about the Restaurant Accelerator Group Coaching Program?  Click the link to set up a FREE 45-minute Strategy Session with me: https://www.restaurantstrategypodcast.com/schedule

#191 - The Future of Tipping with Kickfin Co-Founder, Brian Hassan ***** This week's episode is brought to you by: KICKFIN Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin. VISIT: kickfin.com/demo. ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** KickFin has been a sponsor of this show for a while now, and for good reason. They offer a compelling solution to a really big problem. They're revolutionizing tipping and employee cutlure with their software, and so I wanted to chat with their co-founder to hear his thoughts on the industry. He's as smart as he is thoughtful, and he's offering a ton of data and case studies in this week's episode.  CASE STUDIES: https://kickfin.com/ SCHEDULE A DEMO: kickfin.com/demo EMAIL BRIAN DIRECTLY: brian@kickfin.com   ***** Ready to learn more about the Restaurant Accelerator Group Coaching Program?  Click the link to set up a FREE 45-minute Strategy Session with me: https://www.restaurantstrategypodcast.com/schedule

#190 - Talking All About Your Tech Stack *****  This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? Listeners of this show get to try MarginEdge FREE for 30 days. No contract. No setup fee. Free and unlimited training and support.  VISIT: marginedge.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free. VISIT: https://www.7shifts.com/restaurantstrategy ***** We're talking all about tech stack, and I'm sharing specific recommendations for the software I think you need in your restaurant! IMPORTANT LINKS:  Popmenu - https://get.popmenu.com/lp/restaurant-strategy Margin Edge - marginedge.com/chip 7Shifts - https://www.7shifts.com/restaurantstrategy KickFin - https://kickfin.com/demo/ Sprout Social - https://sproutsocial.com/ Marqii - https://marqii.com/ Bikky - https://www.bikky.com/ MailChimp - https://mailchimp.com/ Sevenrooms - https://sevenrooms.com/en/ Ovation - https://ovationup.com/   ***** Want to learn more about my Group Coaching Programs?  Click the link to schedule a FREE 45-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule   Last chance to get $500 off my Restaurant Recharge Program! Want the promo code? E-mail me directly and I'll send it: chip@chipklose.com 

#189 - Interview with Asheville Restaurateur, Eric Scheffer *****  This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? Listeners of this show get to try MarginEdge FREE for 30 days. No contract. No setup fee. Free and unlimited training and support.  VISIT: marginedge.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free. VISIT: https://www.7shifts.com/restaurantstrategy ***** After a couple of decades in business, he must be doing something right. Eric Scheffer is as thoughtful as he he smart. He joins me to share all of this staffing secrets. Tune in!  IMPORTANT LINKS:  https://www.thescheffergroup.com/ https://jettieraes.com/ https://vinniesitalian.com/ https://www.cieloavl.com/   ***** Want to learn more about my Group Coaching Programs?  Click the link to schedule a FREE 45-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule   Want to get $500 off my Restaurant Recharge Program?  E-mail me directly and I'll send you the discount link: chip@chipklose.com 

#188 - Two Things All Restaurants NEED to Succeed ***** This week's episode is brought to you by: KICKFIN Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin. VISIT: kickfin.com/demo. ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** I've spent my entire adult life -- 22 years -- working in hospitality. For the past 7 years I've been working primarily as a restaurant consultant and coach, and there are two common threads I see in the restaurants I consult with. The struggling restaurants all lack it, while the places that are killing it have these two things locked down?  One on the operations side, and the other dealing with marketing... What are they? OPERATIONS: A path to profitability MARKETING: A clear framework for marketing the restaurant On today's episode we dig into all of that, and I give you simple, actionable ways to put this stuff into practive right away. Tune in!    ***** Ready to learn more about the Restaurant Accelerator Group Coaching Program?  Click the link to set up a FREE 45-minute Strategy Session with me: https://www.restaurantstrategypodcast.com/schedule

#187 - Going for the WOW Factor with Woworks CEO, Kelly Roddy ***** This week's episode is brought to you by: KICKFIN Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin. VISIT: kickfin.com/demo. ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** Woworks CEO Kelly Roddy sits down to talk about culture, evolution, and what a brand needs to stay relevant in a changing market. He's helped SaladWorks grow in unimaginable ways, and has helped grow the company's roster of brands in just a few short years. Lots to learn, so listen in! IMPORTANT LINKS: Woworks USA - https://woworksusa.com/ Saladworks - https://saladworks.com/ Fruttabowls - https://fruttabowls.com/ Garbanzo - https://eatgarbanzo.com/ The Simple Greek - https://thesimplegreek.com/ Barberitos - https://www.barberitos.com/ Zoup - https://zoup.com/   ***** Ready to learn more about the Restaurant Accelerator Group Coaching Program?  Click the link to set up a FREE 45-minute Strategy Session with me: https://www.restaurantstrategypodcast.com/schedule

#186 - What Makes Great Hospitality? *****  This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? Listeners of this show get to try MarginEdge FREE for 30 days. No contract. No setup fee. Free and unlimited training and support.  VISIT: marginedge.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is a modern team management platform, designed by restaurateurs, for restaurateurs. It integrates seamlessly with the POS and Payroll systems you already use to give your team a competitive advantage. And guess what? Listeners of the show get their first 3 months FREE! VISIT: https://www.7shifts.com/restaurantstrategy *****   Back in August, my wife and I took a trip to the Dominican Republic... just a quick, 3-day getaway to recharge after a very stressful spring and summer. When I was down there, I couldn't help but pay attention to how we were treated. And it got me thinking: What makes great hospitality?    ***** Want to learn more about my Group Coaching Programs?  Click the link to schedule a FREE 45-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule