#160 - INTERVIEW: Talking All Things Staffing with One Haus Founder, Mike Hewitt *****  This week's episode is brought to you by: VIRTUAL RESTAURANT GROUP They offer innovative, turnkey delivery-only brands that you're able to easily operate out of your existing restaurant with very little disruption to your current operation. Onboarding is super easy, with recipe guides, and step-by-step training for you and your staff. Visit the link below and use the promo code CHIP2021 to get started. That link is in the show notes VISIT: https://www.virtualrestaurantgroup.com/chip ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** Mike Hewitt runs a hospitality recruiting agency called One Haus, working with owners and operators all over the country. As we continue to struggle through this staffing crunch, I thought this would be a good time to get his perspective. How do you attract top talent? How do you retain top talent? How do you develop your staff for the future? All that and more on this week's episode!  IMPORTANT LINKS: One Haus Hospitality Recruiting: https://www.one-haus.com Mike Hewitt's LinkedIn: https://www.linkedin.com/in/mike-hewitt-he-him-a0500561/ REGISTER FOR MY UPCOMING WEBINAR!!! I've put together a FREE 1-hour webinar that I'll be teaching on Monday, April 4 and Wednesday, April 6. It's all about how to turn your restaurant around in 2 months. Possible? Absolutely, as long as you follow my 8 steps. Click the link below to reserve your spot.  REGISTER FOR FREE: https://www.restaurantstrategypodcast.com/webinar

#159 - Maslow's Heirarchy of DINING Needs *****  This week's episode is brought to you by: VIRTUAL RESTAURANT GROUP They offer innovative, turnkey delivery-only brands that you're able to easily operate out of your existing restaurant with very little disruption to your current operation. Onboarding is super easy, with recipe guides, and step-by-step training for you and your staff. Visit the link below and use the promo code CHIP2021 to get started. That link is in the show notes VISIT: https://www.virtualrestaurantgroup.com/chip ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** Abraham Maslow was an influential psychologist throughout the 20th century, and arguably his most famous contribution was something called "The Heirarchy of Needs." The theory suggests that once base needs are met, humans simply work up the ladder seeking more intangible achievements. The fifth and final level is self-actualization. I want to apply that work to what we do in our restaurants. I think you'll see there's quite a bit of overlap!  IMPORTANT NEWS!!!  I've put together a FREE 1-hour webinar that I'll be teaching on Monday, April 4 and Wednesday, April 6. It's all about how to turn your restaurant around in 2 months. Possible? Absolutely, as long as you follow my 8 steps. Click the link below to reserve your spot.  REGISTER FOR FREE: https://www.restaurantstrategypodcast.com/webinar

#158 - INTERVIEW with the Owners of NYC Favorite, Harlem Shake ***** Harlem Shake is a fan favorite in its namesake neighborhood and they recently branched out into Brooklyn to open a second location. I had the opportunity to sit down with co-owners, Jelena Pasic & Dardra Coaxum, to talk all about systems, growth, and what comes next for this 8-year old brand.  IMPORTANT LINKS: Harlem Shake Website - https://www.harlemshakenyc.com Profile in Edible Brooklyn - https://www.ediblebrooklyn.com/2021/harlem-shake-expands-to-brooklyn/

#157 - The Push & Pull of Hospitality ***** We've gotten so used to yelling that I wonder if we've forgotten how to whisper. This week's episode is all about the push and pull of hospitality, and I'm inviting you to do a bit more listening than you have in the past. In turn, I think you'll find your customers and staff will be more willing to lean in and listen to what you have to say. Listen in.  One quick favor... Take a minute to log a rating and a review on APPLE PODCASTS. Same with SPOTIFY.  Thanks!

#156 - INTERVIEW: All About "the People" With Author, Matt Rolfe *****  This week's episode is brought to you by: VIRTUAL RESTAURANT GROUP They offer innovative, turnkey delivery-only brands that you're able to easily operate out of your existing restaurant with very little disruption to your current operation. Onboarding is super easy, with recipe guides, and step-by-step training for you and your staff. Visit the link below and use the promo code CHIP2021 to get started. That link is in the show notes VISIT: https://www.virtualrestaurantgroup.com/chip ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** Matt Rolfe is a restaurant consultant, public speaker, content creator, and author of the new book You Can't Do It Alone. We are in a people business... we partner with people, employ people, and serve people. And yet we like to carry the weight of the world on our backs. Matt's opinion? We can't. And we shouldn't try. This week we're talking all about the book and what prompted him to write that book.  IMPORTANT LINKS: Matt's Website: https://mattrolfe.com Link to purchase the book: https://amzn.to/3CggkEG

#155 - Do You Sell T-Shirts in Your Restaurant? *****  This week's episode is brought to you by: VIRTUAL RESTAURANT GROUP They offer innovative, turnkey delivery-only brands that you're able to easily operate out of your existing restaurant with very little disruption to your current operation. Onboarding is super easy, with recipe guides, and step-by-step training for you and your staff. Visit the link below and use the promo code CHIP2021 to get started. That link is in the show notes VISIT: https://www.virtualrestaurantgroup.com/chip ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** It's not so much about whether or you you sell t-shirts, but rather a question of whether you could. Are you creating the kind of experience that people want to brag about? Are you creating a tribe that people want to be a part of? And if so, are you giving those super-fans a way to show their support? That's what this week's episode is all about. 

#154 - INTERVIEW with Danielle McCusker, Owner of the Denver-Based Startup, Peer Brands ***** Danielle McCusker created Peer Brands out of sheer desperation. She was driven to launch a healthy ghost kitchen concept in her hometown of Denver, CO. But after struggling for more than a year to find a space she gave up. It was through that struggle that she realized there was a need in the market... a tool that could help connect landlords and small business owners. Less than a year later Peer Brands was born.  What does the company do? Peer Brands is basically like AirBnb, matching small business owners with commercial kitchen space. And it's helping launch a new generation of food service businesses. I had the great fortune of sitting down to chat with Danielle, and I can't wait for you to hear what she's working on.  Curious to learn more about her company? Visit: https://www.peerbrands.com

#153 - How to Optimize a Restaurant Website ***** Want to get $500 off my new digital course, RESTAURANT RECHARGE? Send me an email and I'll get you an exclusive promo code! CONTACT chip@chipklose.com  *****  This week's episode is brought to you by: VIRTUAL RESTAURANT GROUP They offer innovative, turnkey delivery-only brands that you're able to easily operate out of your existing restaurant with very little disruption to your current operation. Onboarding is super easy, with recipe guides, and step-by-step training for you and your staff. Visit the link below and use the promo code CHIP2021 to get started. That link is in the show notes VISIT: https://www.virtualrestaurantgroup.com/chip   ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** All restaurants need a great website... but what constitutes "great"? On this week's episode I explain what makes a website pop, and what drags it down. Short and sweet... and packed with great insights!   ***** Want to get $500 off my new digital course, RESTAURANT RECHARGE? Send me an email and I'll get you an exclusive promo code! CONTACT chip@chipklose.com 

#152 - What Disney Taught Me About the Future of Hospitality ***** I'm recording this in the closet of my hotel room at Walt Disney World after a whirlwind week here at the parks. Join me as I share my biggest takeaways!  *****Register for my FREE webinar on January 24 and 25 all about the Two Secrets to Restaurant Profitability: www.restaurantstrategypodcast.com/webinar

#151 - Pick One Thing & Do It Well ***** Want to get $500 off my new digital course, RESTAURANT RECHARGE? Send me an email and I'll get you an exclusive promo code! CONTACT chip@chipklose.com  *****  This week's episode is brought to you by: VIRTUAL RESTAURANT GROUP They offer innovative, turnkey delivery-only brands that you're able to easily operate out of your existing restaurant with very little disruption to your current operation. Onboarding is super easy, with recipe guides, and step-by-step training for you and your staff. Visit the link below and use the promo code CHIP2021 to get started. That link is in the show notes VISIT: https://www.virtualrestaurantgroup.com/chip   ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** In his NY Times bestseller Good to Great, Jim Collins introduces this idea of "The Hedgehog Concept." It's a venn diagram with three overlapping circles... each asking a specific question. The most important of the three goes like this: "What's the one thing you can be the best in the world at?" That's what I want to talk about today. Remember that the opposite of great isn't bad. As Jim Collins suggests in his book, the opposite of great is very good. Let's challenge ourselves to be remarkable.    ***** Want to get $500 off my new digital course, RESTAURANT RECHARGE? Send me an email and I'll get you an exclusive promo code! CONTACT chip@chipklose.com