Rashad in Conversation

A career in quality began as a Technical Apprentice with Leonardo UK right after completing GCSE’s, Lilly spent over the 6.5 years Leonardo. Her career went from strength to strength as she progressed to a Project Assurance Engineer and then a Supplier Quality Engineer. She recently joined Red Bull Advanced Technologies as a Supplier Quality Engineer and won the International Quality Award for Emerging Talent in 2024, following on from being a finalist in 2023. Aside from her day-to-day role, she is a passionate advocate for the profession - encouraging and inspiring the next generation to actively choose a career in quality.

Charlotte Bradley CQP MCQI started her career as a Document Controller in a Civil Engineering company. This was the first time she had heard of Quality and ISO.Charlotte then moved on to a new workplace, BT, where she learnt about other ISO Standards such as ISO 22301, ISO 27001, and ISO 20000*. Charlotte now manages the ISO Internal Audit team, the relationship with the External Auditing Body and ISO 9001* Quality team and a team who performs Quality Audits against major contracts, at BT. Charlotte is still passionate about ISO 9001 and the benefits it brings to a company.

Ian McCabe is a leading expert in Quality 4.0 and the evolving landscape of assurance in the age of emerging technologies. With a deep understanding of how digital transformation is impacting traditional quality practices, Ian's work alongside colleagues from the Oakland Research Institute and The Chartered Quality Institute has focussed on understanding how quality management practices and the profession must evolve in order to thrive in this new era.Ian, has worked closely with Professor John Oakland, Professor Chew Yew Wong from Leeds University Business School and the CQI’s Head of Profession, Mike Turner to define Quality 4.0 and the CQI’s Eight Quality 4.0 Principles as well as frameworks and strategies to address the challenges of assuring complex systems, extended enterprises, and AI-driven processes. This research has highlighted the critical need for proactive, ethical, and data-driven approaches to digital transformation and assurance.He is committed to educating and empowering professionals to navigate the future of assurance with confidence. His insights can help organisations build trust, mitigate risks, and unlock the full potential of Quality 4.0.

Darren O'Neill, a Chartered Quality Professional, started his career in Quality in 2007, since then has worked in scientific, laboratory and data centre environments each bringing their unique learnings and applications of Quality Assurance. Part of the Surrey and Sussex Chartered Quality Institute (CQI) branch and a big supporter of the work of the CQI.

Catriona Large is a Quality and HSE Advisor at Viridien. She began her career as an apprentice in the Quality department in June 2020 at the age of 18. After transitioning into the HSE group, She became involved in QHSE. Although her apprenticeship concluded in 2022, She remains committed to continuous learning and professional development, as she believes in the value of expanding her knowledge.In 2023, Catriona was awarded the winner of the Emerging Talent at the International Quality Awards, which stands as a significant achievement in her career to date. She is still expanding her expertise in the Quality profession and is excited for the opportunities ahead.

Jill is a quality professional with 25 years experience in adult social care. She is currently Head of Quality for Milewood, a provider of adult social care services, and previously Quality Lead, for Achieve together which is one of the UK’s leading providers of support for people with learning disabilities, autism, and complex needs. In this role, she works closely with the leadership team to support quality and compliance. She is experienced in identifying poor care and embedding quality improvement, policy and safeguarding to achieve real change in people’s lives.

Bianca is a Dynamic professional with over 10 years of expertise in quality audit, research, risk management, and innovation in social services. Skilled in strategic planning, quality assurance, compliance, and stakeholder engagement, she holds an MSc in Psychology, ISO 31000 and ISO 9001 lead certifications, and is PCQI certified. Currently serving as a Quality Audit, Research, and Lead Risk Manager, she oversees quality assurance processes and manage risk frameworks. Her passion lies in fostering communication and collaborative approaches in organisational settings, ensuring that diverse perspectives are integrated into decision-making processes. Alongside her professional achievements, Bianca enjoys exploring storytelling through reading and writing sci-fi, fantasy, horror, and psychological thrillers. An avid gamer, she immerses herself in intricate narratives and complex problem-solving scenarios. Her investigative and curious nature drives her interest in quality and risk, enabling her to approach challenges with a unique perspective. Committed to continuous improvement and effective problem-solving, she blends her professional expertise with creative pursuits to foster positive change.

Thank you very much for tuning in this year. 2024 was truly remarkable and my guests shared insights I was able to use and benefit from in my own job. I chatted with professionals from different sectors in academia, automotive, construction, project management, customer experience and manufacturing.  I hope you enjoyed the podcast. Here are the highlights.

Dr. David M. Williams, an esteemed scholar-practitioner and co-author of 'Quality as an Organizational Strategy,' shares his extensive experience in Quality Improvement. He highlights the critical role of quality as an organizational strategy for enhancing collaboration and efficiency. Listeners learn about valuable lessons from his time as a paramedic, the evolution of quality management practices, and the interconnectedness of organizational systems. With insights drawn from his new book, he inspires continuous learning in healthcare and beyond.

Martin Spackman is an accomplished Quality Manager with over 16 years of experience in the automotive sector, six of which have been dedicated to leading quality management initiatives for companies such as BMW, Vauxhall, and Faurecia. Previously, Martin held logistics and quality roles for BMW Mini, and Supplier Quality roles at Vauxhall, overseeing quality operations at key facilities in Ellesmere Port and Luton. As Quality Manager for Tevva, Martin's career focus shifted toward the hydrogen and electric vehicle sectors, as he oversaw the production of 7.5-tonne electric trucks. As Quality Manager at Hydrogen Vehicle Systems (HVS), Martin maintains high-quality standards, as well as identifying high-value supply chain strengths. His expertise in this area helps to unlock opportunities that align with HVS' mission to decarbonise the Heavy Goods transport industry. Martin is an active member of the Chartered Quality Institute (Practitioner Level) and the SMMT Quality Network Group.