
How did it make sense?
'How did it make sense?' explores the local rationality of those involved in doing what they did. Each podcast lasts about 45 mins and aims to follow a similar format. Initially, we will look at the 'first story' which is normally scant in details and triggers an emotional response, and then we will look at the 'second story' that looks at the goal conflicts, the ambiguities, the assumptions, the tensions, and the trade-offs that led to those involved doing what they did. This context-rich story is the one that learning opportunities come from, not focusing on the counterfactuals that often arise from 'first stories'.
The goal is to encourage you to look deeper at the socio-technical system presented by the guests and how we can make improvements by abstracting from the multiple domains discussed in the podcast to the our own domains.
Latest episodes

Nov 29, 2024 • 46min
Ep.5 - Ken Wylie. Why did you go onto that avalanche-prone slope?
In this episode, I had the absolute pleasure of sitting down with Ken Wylie, an incredible adventure educator and risk management expert from Vancouver Island. Ken’s story is one of transformation, resilience, and learning from the toughest experiences life can throw at us.
Ken shares his journey from a young adventurer passionate about the mountains to his work in human hazard management. We dive into one pivotal event—a tragic backcountry skiing accident—that shaped his perspective on risk, decision-making, and the social and psychological factors that influence our choices. Ken doesn’t just tell a first story, the surface-level narrative most of us default to—he unpacks the deeper, second story, challenging us to reflect on how we navigate uncertainty and growth in our own lives.
We explore some big ideas, including the Hero’s Journey and how archetypes shape how we show up in challenging situations. Ken’s perspective on balancing logic (Logos) with intuition and emotion (Eros) is a powerful reminder that sometimes, the greatest adventure is understanding ourselves. Plus, we dig into the emotional and social pressures that influence risk-taking and why it’s so important to turn adversity into a learning opportunity.
This episode is full of thought-provoking insights, personal reflections, and some actionable takeaways for anyone trying to navigate the complexities of human systems—whether that’s in high-stakes environments or just everyday life.
Find Ken here:
Archetypal (Human Hazard Management)
Book Recommendation
Hero with a Thousand Faces by Joseph Campbell
Find me here:
Human in the System
Transforming teams. Unlocking human potential.
Using principles from Human Factors (HF), High-Reliability Organisations (HRO), and Human and Organisational Performance (HOP), we develop and deliver highly immersive and impactful programmes using the High-Velocity Learning LAB (HVLL) concept. We give you the know-how, the tools and the support to make results stick and empower your people to achieve the extraordinary. We help you answer the question "How do we uncover those hidden stories in our organisation?"
Contact us here

Nov 22, 2024 • 42min
Ep.4 - Abhijith Balakrishnan. Crimes of Obedience: Well-meaning auditors in dysfunctional systems
Abhijith Balakrishnan, a master mariner and safety manager, shares his expertise on maritime safety and auditing challenges. He highlights the gap between compliance and real safety practices, arguing that traditional audits often miss the dynamics at sea. Abhijith emphasizes the need for a shift towards understanding operational contexts rather than just following regulations. He discusses building trust within organizations and advocates for a holistic approach to safety, incorporating insights from sailors to enhance auditing processes.

Nov 15, 2024 • 33min
Ep.3 - Josh Bryant. “You shouldn't have put your hands in there!”
Josh Bryant, General Manager of People, Risk, and Sustainability at Mitchell Services, shares his passion for workplace safety and operational learning. He recounts a serious hand-crush incident, emphasizing a shift from blaming individuals to understanding systemic issues. The introduction of the '4Ds' framework transforms their safety culture by fostering open communication and collaboration. Josh advocates for sharing safety best practices, highlighting the importance of learning teams to cultivate curiosity and enhance organizational safety.

Nov 8, 2024 • 45min
Ep.2 - Ron Gantt. “Why did you hit the post box with the garbage truck?”
In this engaging discussion, Ron Gantt, HSE Director at Yondr and co-host of the Punk Rock Safety podcast, dives into the hidden complexities of waste collection. He sheds light on the safety risks that arise from unrealistic policies and inadequate training. Ron emphasizes the importance of understanding worker adaptations as a way to identify systemic issues. He advocates for deep audits that focus on real-world operations rather than mere compliance, calling for a culture of proactive safety and support for frontline workers.

Nov 1, 2024 • 50min
Ep.1 - Jayson Coil. Wildland Firefighting: Don't the contractors understand?!
This episode features a conversation with Jayson Coil, an Assistant Fire Chief and incident commander. Coil discusses the importance of understanding the “local rationality” or how seemingly irrational decisions made by people in complex situations often make sense within their own context. Jayson explains how the lack of personnel in critical support roles like logistics and planning, often due to competing demands from their primary employers, presents a significant challenge to wildfire management. Finally, Jayson highlights the importance of learning from past experiences, particularly by sharing tacit knowledge gained through experience and avoiding the tendency to simply attribute outcomes to luck or skill.
Jayson Coil
Jayson Coil is the Assistant Fire Chief and Paramedic for Sedona Fire District with over 25 years of experience. His career began as a Combat Engineer (Airborne) in the U.S. Army, and he has since held numerous roles in fire service, including Captain, Battalion Chief, and Interim Fire Chief. With 20+ years on a National Type 1 Incident Management Team, he has responded to 97 disasters across 17 states. He holds a Master’s in Leadership focused on Disaster Preparedness and is pursuing a Ph.D. in Performance Psychology. Coil is recognized for leadership development, decision-making, and his work in public health. He lives near Flagstaff, Arizona, and enjoys photography, hunting, and backpacking.
Links and downloads
Left of Bang. In Left of Bang, authors Patrick Van Horne and Jason A. Riley explore the development of "combat profiling"—a proactive strategy to identify and mitigate potential threats based on the recognition of behavioral patterns. The skills outlined allow individuals not only to foresee dangers in military operations, but also in civilian environments.
Cynefin Framework. The Cynefin Framework was developed to help leaders understand their challenges and to make decisions in context. By distinguishing different domains (the subsystems in which we operate), it recognises that our actions need to match the reality we find ourselves in through a process of sense-making.
Interpersonal Skills - Discovery of Nexus
Applied Critical Thinking.
Effective Direction. Bespoke consultancy focusing on developing the skills associated with Applied Critical Thinking
UK Ministry of Defence Red Teaming Handbook
US Army Handbook of Applied Critical Thinking
Aircrews, Rules and the Bogeyman: Mapping the Benefits and Fears of Non-compliance - Leonie Boskeljon-Horst. Although rules support people while executing tasks, they are not the same as work-as-done. It can be impossible to follow the rules and finish the job at the same time. In this study, the objective is to better understand the stakes and interests that lie behind retaining gaps between work-as-prescribed and work-as-done, mapping the benefits and fears of noncompliance
Human in the System
Transforming teams. Unlocking human potential.
Using principles from Human Factors (HF), High-Reliability Organisations (HRO), and Human and Organisational Performance (HOP), we develop and deliver highly immersive and impactful programmes using the High-Velocity Learning LAB (HVLL) concept. We give you the know-how, the tools and the support to make results stick and empower your people to achieve the extraordinary. We help you answer the question "How do we uncover those hidden stories in our organisation?"
Contact us here