eCommerce Podcast

What if the secret to podcasting success isn't about building a massive audience, but about systematically building relationships? Robert Plank has cracked the code to sustainable podcasting with over 1400 episodes under his belt. His counterintuitive approach reveals why podcasters often burn out whilst he keeps going strong. Rather than chasing strangers for interviews, Robert strategically podcasts with people he already knows - customers, affiliates, colleagues - turning each conversation into a relationship-building opportunity that generates real business results. If you've been struggling with podcast consistency or wondering how to make podcasting actually work for your business, Robert's systematic approach will completely shift how you think about the medium.What You'll LearnWhy interviewing people you already know is more powerful than cold outreach to strangersHow to break down overwhelming podcast challenges into four manageable partsHow to turn podcast episodes into ongoing relationship maintenance toolsWhy focusing on outputs rather than inputs changes everything about consistencyThe mental frameworks that help you show up even when you don't feel like itHow to systematically follow up with guests to generate real business resultsResourcesGuest Links:Robert's Podcast - https://marketeroftheday.comRobert's Podcasting Service - https://dfypodcast.comPodjunction Ecosystem:https://podjunction.com/Sadaf's LinkedIn: https://www.linkedin.com/in/sadafbeynon/

Could your abandoned cart recovery rate jump from 5% to 20%? Abhishek Chandra from GoKwik reveals how WhatsApp commerce is revolutionising e-commerce, with UK brands already seeing 15-20X ROI from this untapped channel.Episode SummaryIn this eye-opening episode, we explore how Asian e-commerce markets are leading the way with WhatsApp commerce, generating billions in additional revenue through conversational selling. Abhishek Chandra, co-founder of GoKwik (and the man who helped kick PayPal out of India), shares fascinating insights from sending over 2 billion WhatsApp messages that resulted in £2 billion worth of sales. We discuss why 80% of business communication in Asia happens through WhatsApp while UK brands are missing this massive opportunity, the ENGAGE framework for WhatsApp success, and practical strategies for implementing conversational commerce without abandoning your existing channels.Key Learning PointsThe 90% Open Rate Advantage (31:12)WhatsApp messages achieve a staggering 90% open rate within five minutes, compared to email's declining performance. As Abhishek explains, "When you trigger a message to a customer, it can be any message. It can be a promotional message, an abandoned cart message, an upsell message. You know the chances of customer reading that message is very high."This isn't just about better metrics – it's about catching customers while their purchase intent is still hot. UK brands using GoKwik's WhatsApp solutions are seeing 20% abandoned cart recovery rates, four times higher than the 5% email average.The Conversational Commerce Revolution (32:12)Unlike static emails or SMS, WhatsApp enables true two-way conversations. Abhishek shares a brilliant example: "If you send, let's say if I launch this T-shirt to the customer, hey, we have launched these new set of T-shirts... there will be CTA buttons. These CTA buttons can be, do you have more sizes? Once you click there, automatically more sizes will be shown there."This dynamic interaction transforms how customers engage with brands, allowing real-time problem-solving and personalised recommendations within the same chat window.The ENGAGE Framework for Success (29:47)GoKwik's systematic approach has powered over 12,000 stores globally. The framework starts with trust-building through transactional messages, never bombarding customers with marketing in the first 30 days. As Abhishek emphasises, "We have to ensure that we take enough approvals, basically enough consents before sending the messages. The messages should be like where every customer should have an option to stop the message whenever they want."The beauty lies in gradual expansion – from abandoned cart recovery to post-purchase sequences, then loyalty programmes and marketing campaigns.First-Mover Advantage in the UK (45:56)Perhaps the most compelling insight is the massive opportunity for UK brands. "Meta never promoted it here. No one in the UK knew that these are things which are possible," Abhishek reveals. During Black Friday 2023, one UK brand achieved £1 million in a single day using WhatsApp while competitors fought for attention in crowded email inboxes.His parting advice is crystal clear: "You should immediately sign up for WhatsApp because you will get the first mover advantage. When everyone is sending communication on email, at least for the next one year, you will have the first mover advantage."ResourcesGuest & CompanyAbhishek's LinkedIn - https://www.linkedin.com/in/abhichandra2011/GoKiwki - https://www.gokwik.co/eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

In this eye-opening conversation, Matt Edmundson chats with Jordan West about the transformative potential of TikTok Shop for e-commerce brands of all sizes. Jordan reveals how TikTok Shop has fundamentally changed affiliate marketing for e-commerce by incentivising creators to sell products rather than simply promote them.Unlike traditional influencer marketing where brands struggle to get meaningful content from product seeding, TikTok Shop creates a system where creators are motivated to produce multiple pieces of content for each sample they receive. Jordan shares how his agency helped a major shoe brand go from zero searches on TikTok to 800,000 searches in just two weeks, demonstrating TikTok Shop's power as a demand generation channel.The conversation explores the stark differences between TikTok affiliate marketing and traditional approaches, with Jordan explaining that smaller creators (even those with fewer than 10,000 followers) can generate significant sales when properly motivated. His 80/20 approach to creator sampling provides a practical framework for brands looking to maximise their return on investment when engaging TikTok creators.I wonder if the most valuable insight might be how TikTok content can be repurposed across platforms, while other platforms' content rarely works well on TikTok?Expert Insights from Jordan WestJordan West is the founder of Social Commerce Club, an agency specialising in TikTok Shop strategies for e-commerce brands. With extensive experience running his own apparel and accessory brands, Jordan brings practical insights into demand generation for challenging product categories.His "crawl, walk, run" approach to TikTok Shop has helped major brands like a "billion-dollar shoe company" tap into entirely new audiences, while his frameworks for creator engagement have proven effective for businesses of all sizes.Jordan's podcast "Secrets to Scaling Your E-commerce Brand" recently hit one million downloads, and he's launching a new initiative called E-commerce OS to help smaller brands solve critical business challenges.Key Takeaways1. TikTok Shop as demand generation: Unlike Amazon (demand capture), TikTok Shop excels at creating demand for products through its content-driven algorithm.2. Creator incentives matter: TikTok creators are motivated to sell products, not just showcase them, making them more like salespeople than traditional influencers.3. The 80/20 sampling approach: For every 100 samples sent to creators, expect 20 to produce meaningful results, and 4 of those to potentially drive significant sales.4. Content repurposing advantage: TikTok content can be effectively repurposed across all other platforms, while content from other platforms rarely performs well on TikTok.5. Size doesn't matter: Creators with relatively small followings can drive significant sales when they create compelling content that resonates with viewers.6. Persistence beats perfection: Successful TikTok Shop strategies require continuous testing and learning, with a willingness to embrace failure as part of the process.For more information on how to leverage TikTok Shop for your e-commerce brand, visit our website and check out Jordan's resources at Social Commerce Club.ResourcesGuest & CompanyJordan's LinkedIn: https://www.linkedin.com/in/jordan-west-marketer/Social Commerce Club: https://socialcommerceclub.com/Secrets of Scaling Your eCommerce Brand Podcast: https://podcasts.apple.com/us/podcast/secrets-to-scaling-your-ecommerce-brand/id1480733021Episode-Specific Tools and Software ResourcesCData - Competitor research for TikTok ShopFast Moss - Alternative to CData for TikTok Shop analyticsReacher - AI-powered CRM for TikTok Shop (Jordan is an advisor)Funnel - Social listening tool that captures TikTok Shop contentAirtable - Database/project management platformShopify Collabs - Influencer seeding platformSocial Snowball - Creator collaboration toolOpal App - Phone app blocker (mentioned by Jordan)eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

Ready to transform your customer retention from 3.5 months to 15 months with just five emails?In this tactical deep dive, George Bryant returns to share the exact frameworks he has used to scale companies from $1 million per month to $2 million per day. We explore the three critical mistakes that can kill your customer journey (dubbed the "Triangle of Poop" by George's 8-year-old), and unveil the APPLE communication framework that has revolutionised how businesses build relationships at scale. Whether you're selling supplements, software, or socks, these proven strategies will help you plug the leaks in your business and create customers for life.The Zone of Doubt: When Customers Fall Into Black HolesThe first mistake in the Triangle of Poop is creating what George calls "zones of doubt"- those moments when customers are emotionally invested but encounter a communication black hole.If you've ever put your email address in for a lead magnet on the internet... you get to your inbox and it's not there. What feeling pops up? You get upset. Now do you think you're going to have a seamless experience or be as excited to consume that lead magnet?Common black holes include:Lead magnets that never arriveOrder confirmations that don't acknowledge what was purchasedDMs promising links that arrive days laterPost-purchase emails pushing unrelated productsThe impact? Immediate erosion of trust. As George explains, humans create unspoken contracts with each other - when you break these, you break the relationship before it even begins.The Ego Journey and Why "I" Language Kills ConversionsThe second critical mistake is falling into the ego trap—focusing on your story instead of the customer's transformation.George's brilliant example contrasts two approaches to a skincare welcome email:The Ego Version: "Hey Jane, thank you so much for buying our product. My name is George. I've spent the last 14 years of my life scouring the jungles of Costa Rica..."The Customer-Focused Version:Hey Jane, how does it feel to have healthier skin, and we haven't even shipped your product yet? Truthfully, our commitment to you is to help you glow from the inside out, even if you don't use our product...The difference? One makes it about the founder's journey; the other makes it about the customer's transformation. Remember: customers don't care about your story until they've rewritten theirs.The Fire Hose: Death by Information OverloadThe third mistake is overwhelming customers with too much information at once, which George refers to as the "fire hose effect."Using the parent-child morning routine as an analogy, George illustrates why micro-commitments work better than information dumps:If my son wakes up tomorrow morning at 5 am, and I say, 'Hey bro, we have to leave at 7:30. I need you to brush your hair, brush your teeth, pack your backpack, eat your breakfast, make your bed, check your homework, and meet me at the car...' What are my chances of success? Zero.Instead, successful customer journeys break down the process:Give bite-sized tasksBuild confidence with each stepCreate buy-in through progressionCelebrate small wins along the wayThe APPLE Framework: Your Blueprint for 10x RetentionGeorge's APPLE framework transformed a supplement company from $75 LTV to $744 LTV using just five emails:A - Acknowledge: Close the emotional loop and confirm they made the right choiceP - Prepare: Set clear expectations and reduce uncertaintyP - Project: Paint the vision of their future resultsL - Let Them Know: Pre-handle potential issues before they ariseE - Excite: Transition them to the next phase of their journeyThe power of this framework? It's completely ubiquitous - use it for Instagram DMs, team communication, even conversations with your spouse. As George reveals: "My partner jokes that we never fight, but she was a client first!"Scaling a business comes from retention, not acquisition. And retention comes from relationships, not transactions.ResourcesGuest & CompanyGeorge's website: https://mindofgeorge.com/George's Instagram: @itsgeorgebryanteCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribeJust for you: DM George on Instagram with any customer journey questions, and he'll personally respond with answers or free resources to help implement these strategies in your business.

In this eye-opening episode of the eCommerce Podcast, host Matt Edmundson chats with Luke Yarnton from The Rave about what might be the "most ridiculous idea" currently trending in influencer marketing: AI-generated influencers. This thought-provoking conversation explores why authentic human connections trump artificial endorsements and reveals how brands can build powerful ambassador armies from their existing customer base.Contrary to popular approaches focusing on mega-influencers, Luke shares data-backed insights on why nano and micro-influencers consistently outperform their larger counterparts. The discussion offers practical strategies for creating authentic engagement with influencers who genuinely love your products, rather than pursuing expensive partnerships that yield diminishing returns.Perhaps most valuable is the revelation about incentive psychology - with Luke sharing a surprising insight about what motivates customers to create content that could transform your approach to building brand advocates.Key Takeaway: The Psychology of IncentivesLuke shares a game-changing insight about incentivising customers to create content: offering a partial refund on a recent purchase dramatically outperforms direct cash incentives of the same value. For example, offering a 20% refund on a recent purchase generates significantly more content than offering a flat $20 payment. This simple shift in framing transforms how customers perceive the request and could revolutionise your approach to generating authentic user content.I wonder if this taps into the psychology of getting something back rather than earning something new? Does it feel less transactional and more like a reward for being a loyal customer?Discover more strategies for authentic influencer marketing on our website.ResourcesGuest & CompanyLuke's email - luke@therave.coThe Rave - https://therave.co/homeeCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

In this eye-opening conversation, Matt Edmundson and William Gasner challenge conventional wisdom about influencer marketing. William reveals why the democratisation of social media has shifted power away from mega-influencers to smaller content creators who often deliver better engagement and conversion rates.The episode explores how the social media landscape has fundamentally changed—from platforms prioritising follower count to now favouring quality content regardless of audience size. William shares practical advice on implementing micro-influencer strategies, avoiding common pitfalls, and building long-term influencer relationships that drive authentic engagement.I wonder if your influencer marketing approach is still stuck in the old paradigm? This episode might completely change how you allocate your marketing budget and who you choose to partner with.Time-Stamped Chapters:00:04 Introduction to the micro influencer revolution04:19 Why content quality beats follower count09:36 Spreading budget across multiple creators13:49 Passion promoters vs traditional influencers18:24 Finding influencers in your customer base22:54 Building long-term influencer relationships28:19 Product seeding strategies that actually work33:44 When influencer marketing isn't right for your product38:14 The surprising SEO benefits of influencer marketingGuest Expertise:William Gasner is an eCommerce veteran (since 2008) and founder of Stack Influence, a platform that helps brands connect with and scale micro-influencers. His experience includes selling various products from handmade cutting boards to teeth whitening solutions across multiple marketplaces, giving him unique insight into effective influencer strategies from both sides of the relationship.Key Takeaways:- Social media platforms now prioritise content quality over follower count, making micro-influencers often more valuable than celebrities- Diversifying your influencer budget across many smaller creators yields better results than investing everything in one big name- Your existing customers can be your best influencers—they already have the product and genuine experience with your brand- New product launches are ideal times for influencer marketing as you gain valuable feedback, visibility, and content simultaneously- For marketplace sellers (Amazon, Walmart), influencer-driven external traffic can dramatically improve product ranking algorithmsWant to know more about implementing these strategies for your business? Visit our website for additional resources, guides, and opportunities to connect with our eCommerce community.ResourcesGuest & CompanyWilliam's email - william@stackinfluence.comStack Influence - https://stackinfluence.com/eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

In this enlightening founder's episode of the eCommerce Podcast, host Matt Edmundson chats with Amy Leinbach of Big B, Little B about involving kids in business and the remarkable journey of building an eco-friendly product line alongside her 10-year-old daughter.Amy shares genuine insights about youth entrepreneurship, teaching resilience through business challenges, and the flexible product development approach that has helped her company thrive. The conversation delves into tough decisions around when to discontinue products, strategies for managing eCommerce data, and adapting to external challenges like new tariffs.What makes this episode particularly valuable is Amy's candid admission about learning from business failures and her practical wisdom on nurturing creativity in children while building a successful eCommerce operation.Amy's journey demonstrates that involving children in entrepreneurship not only develops their creativity and problem-solving skills but can lead to innovative products with real market appeal. Her approach to learning from business failures and flexible product development offers valuable insights for any eCommerce entrepreneur.ResourcesGuest & CompanyBig Bee Little Bee Website: https://bigbeelittlebee.com/Big Bee Little Bee Instagram: https://www.instagram.com/bigbee_lilbee/Amy's LinkedIn: https://www.linkedin.com/in/amy-leinbach-40515124/Episode-Specific ResourcesSeven Yays: https://sevenyays.com/eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribePodjunction: https://podjunction.com/

In this episode of The eCommerce Podcast, host Matt Edmundson speaks with Robert Khachatryan, founder and CEO of Freight Right. They explore the often-overlooked aspects of eCommerce shipping strategies, particularly for bulky items and international markets. Robert shares surprising insights about why many brands fail to optimise their shipping practices and reveals practical solutions for expanding globally without the traditional headaches.I wonder if you're making the same costly shipping mistakes as other eCommerce brands? This conversation might just transform your approach to logistics and open up entirely new markets for your products.Robert challenges conventional wisdom by suggesting that shipping bulky items internationally doesn't have to be complex or prohibitively expensive. By leveraging direct-from-source shipping strategies, de minimis thresholds, and modern logistics technology, eCommerce brands can tap into global markets much earlier in their growth journey.Are you missing out on international opportunities? Could you be optimising your shipping approach for bulkier products? The insights from this episode might help you navigate the shipping challenges that are keeping your products from reaching eager customers worldwide.For more information about optimising your international eCommerce shipping strategy, visit our website.ResourcesGuest & CompanyRobert's Logistics Company and Contact Info - https://www.freightright.com/eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

In this illuminating episode, Matt Edmundson sits down with George Bryant, a renowned e-commerce strategist who has helped scale hundreds of companies to seven, eight, and even nine figures. Beyond the tactics and strategies, this conversation dives deep into what truly drives business sustainability - purpose over profit, authentic relationships, and the personal growth necessary to lead thriving enterprises.I wonder if we've been thinking about business success all wrong? Throughout this conversation, George Bryant challenges conventional wisdom about what drives sustainable growth. It's not the latest marketing tactic or funnel - it's the authentic relationships we build with ourselves, our teams, and our customers.What struck me was George's insight that "you don't have the business you want because you haven't become the person to run it yet." This perspective shift invites us to look inward before looking outward for solutions.Have you considered how your relationship with yourself might be affecting your business decisions? Perhaps the next big breakthrough isn't in a strategy but in creating space for reflection and connection.For more insights on building purpose-driven businesses that stand the test of time, visit our website where you'll find additional resources and ways to connect with both Matt and George.ResourcesGuest & CompanyGeorge's website - https://mindofgeorge.com/George's Instagram - https://www.instagram.com/itsgeorgebryant/Episode-Specific Resources'All In' by Mike Michalowicz - https://allinbymike.com/'The Little Book of Clarity' by Jamie Smart - https://www.amazon.co.uk/Little-Book-Clarity-Jamie-Smart/dp/0857086065eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

In this captivating episode of the eCommerce Podcast, host Matt Edmundson talks with Millie Flemington-Clair, founder of Human Beauty and Dragons' Den success story. Discover how Millie's personal experience with a rare medical condition inspired her to create inclusive beauty products that serve underrepresented communities. From securing an unprecedented deal on national television to managing the reality of sudden exposure, Millie shares honest insights about entrepreneurship, accessibility in product design, and her mission to transform the beauty industry.I wonder if creating products with purpose can actually be more profitable? This conversation explores how thoughtful design choices and authentic storytelling might just be the future of beauty.Key TakeawaysThis conversation reveals the genuine challenges faced by purpose-driven entrepreneurs in competitive industries. Millie's experience highlights how real impact often requires persistence beyond initial exposure or success. Her approach to accessible design—making simple yet thoughtful changes like square packaging instead of round tubes that roll away—shows how inclusive design can benefit everyone.I wonder if the most valuable lesson here might be about authenticity in business? Millie's willingness to share her disappointments and struggles alongside her successes creates a refreshing contrast to typical entrepreneurial narratives.For eCommerce founders, Millie offers practical accessibility considerations that could improve customer experiences across all demographics—from using proper sentence casing in hashtags for screen readers to considering price points as an accessibility feature.ResourcesGuest & Company:Millie's LinkedIn: https://www.linkedin.com/in/millieflemingtonclare/Human Beauty website: www.humanbeauty.co.ukHuman Beauty Instagram: https://www.instagram.com/humanbeautyldn/Episode-Specific Resources:Dragons' Den Series 22, Episode 8 (BBC iPlayer) - https://www.bbc.co.uk/iplayer/episode/m0028dmz/dragons-den-series-22-episode-8Access to Work scheme information (government support that helped Millie get a VA) - Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UKeCommerce Podcast Ecosystem:eCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe