Business of Tech: Daily 10-Minute IT Services Insights

Intel has appointed Lip Butan as its new CEO, effective March 18th, following a tumultuous period marked by a 54% drop in share prices and the ousting of former CEO Pat Gelsinger. Butan, a seasoned tech investor and former CEO of Keynes Design Systems, is expected to revitalize Intel's fortunes and navigate its controversial Foundry strategy aimed at expanding manufacturing capabilities. Investors reacted positively to his appointment, with Intel's stock price rising over 11% in after-hours trading. Butan's leadership is seen as crucial for Intel to compete in the semiconductor market, particularly in smartphone and AI chip sectors.In the realm of cybersecurity, SailPoint has expanded its Managed Service Provider program to make identity security solutions more accessible to smaller enterprises, addressing the increasing threats targeting vulnerable identities. This initiative allows businesses to onboard identity security as a fundamental function, focusing on entry-level use cases while providing pathways for future growth. Meanwhile, TeamViewer has launched its first integrated solution with One E, enhancing digital workspace experiences through improved device monitoring and secure remote connectivity.SolarWinds has announced its acquisition of Squadcast, a company specializing in incident response solutions, to bolster its capabilities in managing complex IT environments. This merger aims to streamline incident response and improve operational resilience for IT professionals. Additionally, Verizon Business has introduced a new security service called Trusted Connection, which enhances cybersecurity by implementing continuous verification of access to devices, networks, and cloud applications, addressing the significant risks posed by stolen credentials.A recent study by the Tao Center for Digital Journalism has raised concerns about the reliability of generative AI search tools, revealing that over 60% of citations provided by these tools are incorrect. This highlights the urgent need for better evaluation and citation practices in AI-powered searches. Furthermore, research from Harvard Business Review indicates that while AI can enhance executive decision-making, it requires active human engagement to avoid critical blind spots. The findings suggest that companies must find the right balance between human oversight and AI capabilities to optimize decision-making processes. Four things to know today 00:00 Intel Bets on New CEO Lip-Bu Tan—Will the Foundry Gamble Pay Off?04:47 Big Security Moves: SailPoint, SolarWinds, and Verizon Roll Out New Solutions—Here’s What They Mean07:59 Think AI Search Is Reliable? 60% of Its Citations Are Wrong09:14 AI in the Boardroom? A New Study Says It’s Helping—But Not Without Risks  Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Former Trump administration cybersecurity official Sean Planky has been nominated to lead the Cybersecurity and Infrastructure Security Agency (CISA). His nomination comes amid significant layoffs at the agency, where over 100 employees were let go, including key members of the Red Team responsible for simulating cyberattacks. These cuts raise concerns about CISA's ability to maintain cybersecurity amid ongoing federal budget constraints, potentially leading to increased threats in the private sector as federal infrastructure and intelligence sharing weaken.In the realm of artificial intelligence, the General Services Administration (GSA) has introduced a custom chatbot named GSAI to automate various government tasks, coinciding with significant job cuts within the agency. While the chatbot aims to enhance efficiency, internal memos have warned employees against inputting sensitive information. This trend reflects a broader movement in the federal government towards tech-driven workforce reductions, raising questions about data privacy and the reliability of AI tools in government operations.Utah has made headlines by passing legislation requiring App Store operators to verify the ages of users and obtain parental consent for minors downloading apps. This law, aimed at enhancing online safety for children, has garnered support from major tech companies but has also faced criticism regarding potential infringements on privacy rights. The Supreme Court is expected to examine age verification issues, particularly concerning adult content websites, highlighting the ongoing debate over online safety regulations.The podcast also discusses the competitive landscape of AI, with Google reporting continued growth in search queries despite the rise of ChatGPT. New benchmarks have been developed to measure the honesty of AI models, revealing that larger models do not necessarily correlate with higher honesty rates. As companies like Microsoft and Amazon introduce advanced AI tools, the implications for businesses are significant, emphasizing the need for oversight and governance in AI deployment to mitigate risks associated with inaccuracies and compliance issues. Three things to know today00:00 Cybersecurity Jobs Cut, AI Hired, and Kids Get ID’d—Welcome to the Future of Tech Policy05:45 ChatGPT Isn’t Killing Google Search—And AI Lies More Than You’d Think08:27 Microsoft and OpenAI: A Rocky Relationship, While AI Prices Tumble Supported by:  https://getflexpoint.com/msp-radio/  Event: https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The latest jobs report indicates a softening labor market, with the U.S. economy adding only 151,000 jobs in February and an uptick in the unemployment rate to 4.1%. This decline is particularly evident in small businesses, which shed 12,000 jobs, signaling economic stress in this sector. The IT job market is also showing mixed signals, with a rise in unemployment to 3.3% despite an increase in job postings. Economic uncertainties, including inflation and stock market fluctuations, are contributing to hiring slowdowns, while demand for artificial intelligence skills continues to rise.IT spending is projected to increase by nearly 10% this year, reaching approximately $5.6 trillion, with IT services expected to grow by 9% to $1.73 trillion. However, budget constraints are a significant concern for IT professionals, with many struggling to justify expenses to upper management. A survey reveals that 43% of IT professionals anticipate budget constraints will remain a challenge throughout the year, particularly in critical areas like cybersecurity. Additionally, skills shortages are cited as a major concern, impacting the ability of firms to expand.ConnectWise has announced the addition of free security and backup solutions to its Ozzio platform, enhancing its offerings for managed service providers. The integration aims to empower over 100,000 active endpoints with improved security and backup capabilities. Meanwhile, Apple has delayed the rollout of upgraded Siri features, raising questions about the company's AI strategy and the potential risk of falling behind competitors in the rapidly evolving AI landscape.As the tech industry navigates these challenges, the importance of addressing technical issues and investing in employee development becomes increasingly clear. The average IT worker faces significant productivity losses due to recurring tech problems, costing employers an average of $7,800 annually. Companies must focus on providing ROI-driven services and retaining skilled employees to thrive in a competitive market, while also adapting to the evolving demands of technology and the workforce. Four things to know today00:00 Tech Jobs Shrink, Small Businesses Cut Workers—How IT Spending Will Be Affected05:05 IT Services in 2025: AI’s Rise, Budget Struggles, and the $7,800 Productivity Problem09:17 ConnectWise Adds Free Security & Backup—But There's More to the Story12:13 Siri’s Makeover Takes a Detour—Why Apple Is Holding Back  Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Dr. Alex Hubline, President of Culture and Innovation at Netsurit, discusses the transformative role of artificial intelligence (AI) in managed service providers (MSPs). He emphasizes the importance of a strong company culture that prioritizes both employee and customer dreams, which is exemplified through their unique "dreams program." This program aims to align the aspirations of the workforce with the goals of the customers, fostering a collaborative environment that drives innovation. Hubline believes that many companies fail to live up to their cultural values, but at Netseret, they actively work to integrate these values into their operations.The conversation shifts to the concept of "innovation as a service," which Netseret offers through their subscription-based service called Innovate X. This service leverages advanced automation and AI technologies to help small and medium businesses innovate and improve productivity. Hubline explains that the cost of bespoke development has historically been prohibitive for these businesses, but advancements in AI are making it more accessible. By focusing on return on investment (ROI), Netseret ensures that their innovations deliver tangible financial benefits to their clients.Hubline shares specific use cases of AI applications, such as a virtual sales assistant for a product distributor facing challenges in hiring and training sales personnel. This AI solution not only assists salespeople but also interacts directly with customers, providing complex product information and suggestive selling. Another example involves automating the classification of incoming records, significantly reducing the need for human intervention in a previously labor-intensive process. These examples illustrate how AI can eliminate repetitive tasks and enhance capabilities for businesses.Finally, Hubline addresses the balance between innovation and organizational stability. He believes that fostering a culture of innovation can lead to more effective results without disrupting service delivery. By prioritizing use cases that align with business impact and maintaining a hyper-iterative development cycle, Netseret can quickly adapt to customer needs. This approach not only enhances productivity but also bridges the gap between technology and business, allowing for a more seamless integration of innovative solutions.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Agentic AI is emerging as a transformative technology that builds upon the advancements of large language models (LLMs). Unlike traditional conversational AI, which primarily provides answers to user queries, agentic AI takes it a step further by enabling autonomous actions based on those answers. This capability allows businesses to automate processes with greater precision and speed, effectively acting as human agents. The conversation delves into the implications of this technology, particularly the balance between leveraging its capabilities and managing the risks associated with confidently incorrect information.The discussion highlights the importance of accountability in decision-making processes. While traditional AI systems can provide answers that may be wrong, the shift to fully autonomous decision-making raises concerns about who is responsible for those decisions. The approach suggested involves automating only low-risk tasks where confidence in the AI's output is high, while still allowing human oversight for more complex or critical decisions. This careful balance is crucial to mitigate potential business risks associated with erroneous automated actions.Several use cases for agentic AI are explored, showcasing its potential across various sectors. In marketing, for instance, an agent can streamline the home-buying process by filtering properties based on user preferences before human involvement is necessary. In the financial sector, autonomous agents can manage loan collections by reaching out to customers through their preferred communication channels, thereby increasing efficiency and reducing the need for human intervention. These examples illustrate how agentic AI can enhance customer experiences while also improving operational efficiency.To successfully implement agentic AI, businesses must prepare their backend systems and data. This includes ensuring that APIs are available for order and inventory systems, as well as limiting the data accessible to the AI to mitigate risks. Additionally, businesses need to establish analytics to monitor the performance of these autonomous agents, ensuring that they meet customer satisfaction and operational goals. By addressing these foundational elements, organizations can effectively harness the power of agentic AI while minimizing potential pitfalls.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Intel has made significant strides in the tech industry by launching its next-generation AI chips, the Core Ultra Series 2 processors, designed specifically for commercial artificial intelligence applications. Built on the Arrow Lake architecture, these processors promise a 30% reduction in power usage compared to their predecessors, catering to the growing demand for efficiency in AI workloads. Additionally, a federal judge dismissed a shareholder lawsuit against Intel, which had accused the company of misleading investors about its foundry business. This legal victory alleviates some immediate uncertainties for Intel, although the company still faces ongoing challenges in a competitive market dominated by TSMC and Samsung.Apple is currently embroiled in a legal battle with the UK government over an order that demands access to encrypted iCloud files. The company has appealed to the Investigatory Powers Tribunal, which may hear the case soon. In response to the order, Apple has paused its Advanced Data Protection Service in the UK, raising concerns about user privacy and security. Meanwhile, the Trump administration is planning to revamp a $42.5 billion internet program aimed at connecting rural Americans to high-speed internet, potentially favoring satellite companies like Starlink over traditional fiber-optic networks.In the realm of managed service providers (MSPs) and small to mid-sized businesses (SMBs), several tech upgrades have been announced. GoTo has introduced AI-powered security and translation features for its LogMeIn rescue platform, enhancing customer support capabilities. Adigy has launched Adigy Assist, a tool designed to streamline Mac deployments, while One Password has improved password accessibility based on user location. Additionally, a new Swedish startup, Big Audience Machine, is set to launch an AI-driven content marketing platform tailored for smaller enterprises, allowing them to compete more effectively in the digital landscape.The podcast also discusses a shift in the use of artificial intelligence, with companies increasingly opting for multiple AI models rather than relying on a single solution. This trend reflects a growing understanding of the diverse capabilities required for various tasks. Notably, McDonald's is upgrading its restaurants with AI technology to improve order accuracy and customer experience, while the Xbox Kinect continues to find innovative applications beyond gaming, demonstrating the lasting impact of technology in creative fields. As the market evolves, businesses must adapt to these changes and explore new opportunities for growth and efficiency. Four things to know today 00:00 Intel Scores Legal Win, Launches Next-Gen AI Chips: Is the Tech Giant Finally Getting Back on Track?03:34 Apple vs. the UK, Satellite Broadband Heats Up, and Tariffs Stick Around—Tech Drama You Didn’t Know You Needed07:00 From GoTo’s Real-Time Translation and Security Enhancements to Reddit’s Community Tools—How MSPs and SMBs Can Leverage These New Tech Upgrades10:04 Companies No Longer Trusting ‘One AI to Rule Them All’—Here’s Why Shortwave, McDonald’s, and Xbox Kinect Matter  Supported by: https://syncromsp.com/  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

A staggering 89% of AI usage within enterprises happens without IT's knowledge, posing major security risks. Many employees rely on personal accounts, risking data leaks and compliance failures. Meanwhile, a disconnect remains between leaders and staff on AI adoption, with many feeling undertrained. Recent innovations from Salesforce and Microsoft are set to reshape business processes, while governance challenges highlight the need for better oversight. As organizations navigate these waters, the urgent call for training and improved policies cannot be ignored.

The rise of IT generalists is becoming increasingly significant as the industry grapples with a growing talent gap. A recent report by Auvik reveals that a staggering 78% of IT professionals feel that work-related stressors hinder their ability to improve their skills, with 60% experiencing burnout. As baby boomers retire at an accelerated pace, the workload is shifting to senior employees, intensifying stress and workload issues. The report highlights the necessity for IT professionals to possess a broad range of knowledge across various IT functions, emphasizing the integration of artificial intelligence and automation to alleviate these challenges.Managed service providers (MSPs) are facing heightened security demands, yet there are concerns about whether clients are allocating their budgets effectively. A series of market reports indicate that organizations are managing an average of 45 cybersecurity tools, which calls for a streamlined approach to security controls. The landscape of cybersecurity is evolving, with a notable shift towards generative AI and the need for comprehensive strategies for machine identity and access management. MSPs are encouraged to help clients prioritize security investments based on risk rather than simply increasing spending.Recent product announcements from companies like Scion AG, Huntress, and Cisco reflect the industry's response to these challenges. Scion AG has launched Scion Guard360, a cybersecurity solution aimed at small and medium-sized enterprises, while Huntress introduced a sensitive data mode to aid compliance with the Cybersecurity Maturity Model Certification. Cisco's Meraki for Government solution has achieved FedRAMP authorization, underscoring the importance of compliance in enhancing security for federal agencies. These developments highlight the trend towards automation and AI-driven solutions in the security sector.The backlash against Broadcom's acquisition of VMware is resulting in significant financial gains for competitors like Nutanix and Scale Computing. Nutanix reported a 16% revenue increase, driven by customers seeking alternatives to VMware, while Scale Computing experienced a remarkable 400% growth in enterprise demand. This shift in buying behavior indicates that organizations are actively looking for new solutions, presenting an opportunity for IT consultants to guide clients through the migration process. As the market evolves, understanding alternatives to VMware could provide a competitive advantage for service providers. Four things to know today00:00 IT Generalists on the Rise: Auvik Report Highlights Burnout, Skills Gaps, and AI’s Role04:32 MSPs Face Rising Security Demand—But Are Clients Spending in the Right Places? 08:51 Huntress, Cisco, and Cyan AG Roll Out New Security Features—Here’s Why It Matters11:14 Big Wins for Nutanix and Scale Computing as VMware Customers Make Their Move  Supported by:  https://syncromsp.com/  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

U.S. Cyber Command has been ordered to halt all planning against Russia, marking a significant shift in the country's cyber policy. This decision, directed by Defense Secretary Pete Hedgeset, comes as the focus of U.S. cybersecurity efforts pivots away from Russia and towards threats from China and other adversaries. Reports indicate that this change has raised concerns about potential vulnerabilities, especially as Russian cybercriminal groups remain active. The Cybersecurity and Infrastructure Security Agency (CISA) has denied claims that it is reducing its focus on Russian threats, asserting its commitment to defending against all cyber threats to U.S. critical infrastructure.The podcast also discusses the challenges faced by IT service providers in retaining new talent. A recent report highlights that employees with one to three years of experience have a significantly higher churn rate compared to their more experienced counterparts. This situation underscores the need for managed service providers (MSPs) to enhance their onboarding processes, career progression paths, and workplace culture to improve employee retention. Additionally, the limited role of remote work in the industry suggests that MSPs must compete on factors beyond salary, such as workplace environment and benefits.Furthermore, the episode touches on the financial performance of Enable, a key player in the MSP software market. Despite reporting a year-over-year revenue growth of 7% and transitioning a significant portion of its revenue to annual contracts, Enable's stock price plummeted by over 25% following its earnings call. Analysts have adjusted their price targets downward, indicating a lack of confidence in the market for MSP-focused software companies. This trend suggests that the dream of an IPO resurgence for such companies may be fading, with a shift towards private equity consolidation becoming more prevalent.Finally, the podcast emphasizes the importance of resilience, vendor risk management, and strategic alignment for MSPs in light of these market dynamics. As the landscape evolves, providers are encouraged to focus on enhancing their cybersecurity offerings and adapting to regulatory changes. The episode concludes with a reminder for MSPs to be proactive in their approach to business, as the days of passive compliance are over, and security and regulation are becoming critical factors in the IT services industry. Three things to know today 00:00 U.S. Cyber Policy Shifts—Providers May Need to Step Up as Government Focus Changes05:27 IT Service Providers Are Hiring—But Can They Keep Their New Talent?08:25 MSP IPOs? The Market Says No—N-able’s Stock Drop Tells the Story Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The IT professional services market is experiencing significant growth, projected to reach nearly $2 trillion by 2032, driven by increasing demand for cloud computing, artificial intelligence, and automation. While the project-oriented services segment currently dominates the market, the information technology outsourcing services segment is expected to grow the fastest, with an annual growth rate exceeding 10%. North America leads the market share, but Europe is also poised for rapid growth due to digital transformation initiatives. However, economic uncertainties, including tariffs and budget constraints, may pose challenges for IT providers.Concerns about the U.S. economic outlook are rising, particularly with fluctuating tariffs affecting business decisions. Recent data indicates a surge in jobless claims, which could lead to cautious spending among federal employees and contractors. Despite this, small business owners are showing increased confidence, with a majority optimistic about their business outlook for 2025. However, inflation remains a significant concern, prompting many to adjust their spending plans and raise prices to maintain profitability.The commercial real estate market is struggling, with office building values declining significantly and vacancy rates reaching nearly 20%. This decline could impact IT providers that rely on clients in the real estate sector, as businesses may delay office-related decisions until 2027. Meanwhile, Microsoft is continuing its investment in data centers, despite reports of potential decreases in demand for generative AI, indicating a focus on hybrid work solutions and cloud cost management.In the personal computer market, sales are projected to face challenges, with a modest increase expected in 2025. While consumer demand remains weak, commercial PC sales are anticipated to grow, driven by large contracts and migration to Windows 11. Companies like HP and Dell are seeing growth in their commercial segments, particularly in AI-driven infrastructure, suggesting a shift in focus from traditional PC sales to more advanced technology solutions. As the market evolves, IT providers should consider alternatives like desktop as a service to adapt to changing consumer needs. Three things to know today00:00 IT Services Are Booming, but Will Tariffs and Budgets Slow the Party?05:19 MSPs: If Your Customers Depend on Real Estate, You Might Have a Problem07:28 Who Still Buys PCs? Not Consumers—HP and Dell See Growth in AI and Business Sales  Supported by: https://syncromsp.com/  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech