Business of Tech: Daily 10-Minute IT Services Insights

Erik Peterson, founder and CTO of Cloud Zero, discusses the critical importance of understanding and optimizing cloud costs, particularly in the context of AI. He emphasizes that businesses must shift their perspective from viewing cloud expenses as mere costs to seeing them as investments that should yield returns. By linking technology decisions to business goals, organizations can gain insights into their spending, allowing them to prioritize effectively and drive better outcomes. Peterson argues that understanding unit economics is essential for digital businesses to thrive in a cloud environment.The conversation delves into the complexities of AI costs, highlighting the challenges companies face when trying to measure the expenses associated with AI models. Peterson points out that many organizations are experimenting with AI without fully grasping the financial implications of their initiatives. As companies build advanced AI systems, they often overlook the costs of data movement and compute resources, leading to potential financial pitfalls. He stresses the need for businesses to understand the true cost of their AI endeavors to ensure they are achieving a positive return on investment.Peterson also addresses the current landscape of AI adoption, noting that while there is significant hype around generative AI, real success is found in solving specific, well-defined problems. He explains that organizations that focus on specialized applications of AI, where outputs can be validated, are seeing tangible benefits. By creating workflows that leverage multiple AI agents, companies can enhance their operational efficiency and make informed decisions about their spending.Finally, Peterson encourages businesses to view cost management as a driver of innovation rather than a hindrance. He cites examples of organizations that have successfully integrated cost considerations into their development processes, leading to faster innovation and improved product offerings. By adopting a mindset that prioritizes cost efficiency alongside creativity, companies can navigate the complexities of cloud spending and AI implementation, ultimately achieving greater success in their digital initiatives.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Silicon Valley is experiencing a surge of interest in AI agents, with prominent figures like Sam Altman and Satya Nadella predicting their integration into the workforce and knowledge work, respectively. However, a significant challenge remains: there is no consensus on what constitutes an AI agent. This ambiguity raises questions about whether we are on the brink of a transformative shift in automation or merely witnessing another instance of overhyped terminology seeking a market. The discussion features insights from Collin Graves of Northlabs and Simon Quick of Microscope, who explore the current landscape of AI agents and their implications for businesses.Collin Graves offers a multifaceted definition of AI agents, suggesting they involve large language models capable of directing their own processes. He notes that while some implementations resemble smarter workflow automation, they often remain constrained in their capabilities. Simon Quick adds that vendors are presenting a wide range of interpretations, from simple workflow assistants to more autonomous systems that minimize human interaction. This lack of a unified definition contributes to confusion in the market, making it difficult for businesses to understand how to effectively adopt AI agents.The conversation also delves into the readiness of customers and vendors to embrace AI technologies. Many customers express interest in AI's potential but struggle with foundational data management issues that hinder meaningful progress. Collin emphasizes the importance of establishing a solid data strategy before pursuing advanced AI applications, while Simon highlights the challenges vendors face in delivering effective solutions. Both agree that the current landscape is reminiscent of early cloud computing, where organizations are still figuring out how to leverage AI effectively.As the discussion wraps up, the participants reflect on the future of ambient computing and its potential applications. While there are promising use cases, such as voice-activated systems for the elderly and facilities management in manufacturing, the overall sentiment is cautious. The podcast concludes with a focus on the ongoing evolution of the managed services market, driven by consolidation and the need for providers to adapt to changing customer demands. The insights shared by Collin and Simon underscore the complexities and opportunities that lie ahead in the realm of AI and automation.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Apple's new C1 modem, introduced with the iPhone 16e, has garnered attention for its impressive performance, particularly in challenging network conditions. While it recorded average download speeds of 560 megabits per second, it excelled in the lower performance brackets, achieving nearly 218 megabits per second for the bottom 10% of users. This focus on efficiency and consistency over peak speeds positions the C1 as a competitive advantage for users in urban and rural settings alike. Additionally, the modem's power efficiency and superior upload speeds enhance the overall user experience, making it a significant step in Apple's vertical integration strategy.In the realm of software management, Auvik Networks has launched new features aimed at improving SaaS management and network visibility. These enhancements include automation and license optimization, which can help organizations reduce unnecessary expenses and improve security. Auvik's new capabilities extend to user devices in remote work settings, addressing the growing need for comprehensive network monitoring. Meanwhile, CyVent has introduced premium cybersecurity services for managed service providers (MSPs), allowing them to enhance their offerings amid rising cyber threats. This move positions Auvik and CyVent as key players in the evolving landscape of SaaS and cybersecurity.The podcast also highlights the growing threat of AI-generated deepfakes and the measures being taken to combat them. Low-T AI has made its deepfake detection service available for free to all users, emphasizing the importance of protecting personal identities in an increasingly digital world. Cloudflare has introduced AI Labyrinth, a new strategy to counteract malicious bots that ignore no-crawl directives, showcasing the ongoing battle against automated scraping. These developments reflect a broader trend towards enhancing digital security and protecting personal data in the face of evolving technological threats.Finally, the discussion touches on the future of work in the context of AI advancements. The concept of the AI manager is emerging, suggesting that AI will not replace human talent but rather enhance productivity and efficiency. As organizations adapt to this shift, the need for education and skill development in AI literacy becomes crucial. The podcast concludes with reflections on Apple's innovation trajectory and the implications of transitioning from traditional professional services to AI-driven solutions, prompting listeners to consider the future landscape of technology and services. Three things to know today 00:00 Apple’s New Modem Isn’t the Fastest—but It Might Be the Smartest04:06 SaaS Waste and Security Gaps in Focus as Auvik and CyVent Roll Out MSP-First Enhancements06:25 Now Everyone Can Fight Deepfakes—And AI Bots Are Getting Tricked, Not Blocked09:26 The New Tech Stack: Fewer Humans, Smarter Software, and a Question of Apple’s Relevance Supported by:  https://getnerdio.com/nerdio-manager-for-msp/  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

NVIDIA has made significant announcements at its GTC 2025 event, introducing the Blackwell Ultra and Vera Rubin AI chips, which promise to revolutionize AI computing. The Blackwell Ultra chips are expected to deliver up to 50 times more revenue for cloud providers compared to previous generations, while the Vera CPU and next-gen Rubin GPU are set for release in 2026. CEO Jensen Wang emphasized the transition of data centers into AI factories, highlighting the economic necessity of AI-driven infrastructure. However, skepticism remains regarding the feasibility of such revenue claims and the impact of open-source AI models on proprietary systems.In the realm of workplace technology, a Gartner report indicates that while over 20% of digital applications will utilize AI-driven personalization by 2028, employee satisfaction with digital tools has declined. Only 23% of digital workers reported being completely satisfied with their applications in 2024, down from 30% in 2022. To address this, technology leaders are encouraged to implement best practices in AI personalization, ensuring that workplace applications are as intuitive as popular consumer apps.Concerns about data privacy are also rising, particularly regarding U.S.-based AI chatbots like Google Gemini, which collects extensive user data. A study revealed that nearly a third of chatbots share sensitive information with third parties, raising compliance risks for businesses. Additionally, a survey found that generative AI is causing internal conflict within enterprises, with many employees resisting the adoption of AI tools, highlighting the cultural challenges of integrating AI into existing workflows.Amidst these developments, companies like Cloudflare, HPE, and Adobe are launching new tools and services to enhance AI security and functionality. Cloudflare's new suite aims to help businesses manage AI risks, while HPE's unified data layer seeks to accelerate AI applications. Adobe is introducing AI agents to improve customer experiences, and OpenAI is beta testing features to integrate ChatGPT with popular applications. As AI specialization and regionalization become key themes, businesses must navigate the evolving landscape to balance capability and cost efficiency in their AI investments. Three things to know today 00:00 NVidia Says ‘The More You Buy, The More Revenue You Get’—But Is That Really True?04:32 More Tech, More Problems? Employees Aren’t Happy with Digital Tools09:26 AI That’s Safer, Smarter, and Faster—Cloudflare, HPE, Adobe, and OpenAI Announcements12:03 AI’s Next Battle: Champagne Pricing or Budget Bites? OpenAI, Baidu, and AWS Take Sides Supported by:  https://www.huntress.com/mspradio/  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Google has officially confirmed its acquisition of cloud security firm Wiz for a staggering $32 billion, marking the largest deal in the company's history. This strategic move aims to bolster Google Cloud's security and multi-cloud capabilities, especially as the demand for cloud security intensifies. Wiz, founded in 2020, has quickly gained traction, serving nearly half of the Fortune 100 companies and projecting a significant increase in annual recurring revenue. However, the acquisition comes with risks, including potential regulatory scrutiny and a substantial reverse termination fee, reflecting the challenges Google may face in integrating Wiz into its existing cloud infrastructure.In a related development, the Cybersecurity and Infrastructure Security Agency (CISA) is working to contact over 130 former employees after a federal court ruled their layoffs were unlawful. This decision is part of a broader legal challenge against workforce cuts made during the Trump administration. The reinstated employees will receive full pay and benefits while on administrative leave, but the agency has already lost a significant portion of its workforce, raising concerns about its ability to combat cyber threats effectively. The situation highlights the ongoing challenges faced by CISA in maintaining a capable workforce amid increasing cyberattacks.Cloudflare has launched a new threat events platform called Cloudforce One, designed to enhance real-time intelligence on cyberattacks. This platform leverages Cloudflare's extensive global network, which has blocked billions of cyber threats daily. Additionally, Logic Monitor has partnered with Amazon Web Services to facilitate the migration of VMware workloads to AWS, aiming to optimize cloud performance for global enterprises. Meanwhile, RingCentral has introduced several AI features to improve business communications, including a virtual assistant for managing inbound calls and tools for real-time knowledge retrieval.Lastly, a London court held a secret hearing regarding Apple's appeal against a UK government order to create a backdoor in its encrypted cloud storage systems. This case raises significant concerns about government surveillance, encryption, and data privacy, with potential global implications for cloud security and regulatory compliance. Civil rights organizations have criticized the secrecy of the proceedings, emphasizing the importance of strong encryption in protecting individuals from harassment and oppression. The outcome of this case could have far-reaching effects on the balance between security and privacy in the digital age. Four things to know today 00:00 Google’s Biggest Deal Ever: $32B on Wiz to Secure the Cloud. Will It Work?03:25 CISA Scrambles to Contact Wrongfully Laid-Off Employees Amid Cybersecurity Workforce Strain05:27 Cloudflare, AWS, and RingCentral Drop Major Updates07:39 UK Court Holds Secret Hearing on Apple’s Encryption Backdoor Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorshiphttps://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Cisco jobs are becoming more strategic as organizations adapt to new cybersecurity regulations, with 93% of companies modifying their policies to address the personal liability of Chief Information Security Officers (CISOs). A significant shift is noted, with 41% of organizations involving CISOs in board-level decisions. However, the report from Fastly highlights a concerning lack of clarity regarding accountability during cybersecurity incidents, as nearly half of the organizations surveyed are unsure who holds ultimate responsibility. This evolving landscape emphasizes the need for clearer standards from regulators and a culture that promotes better security practices.Cyber attacks targeting third-party vendors are causing unprecedented financial damage, with a report from Resilience indicating that nearly a quarter of cyber insurance claims last year involved material losses due to these breaches. The average cost of a data breach in 2024 was nearly $4.9 million, with some incidents, like the ransomware attack on UnitedHealth, costing billions. As threat actors shift their focus toward larger organizations for higher payouts, the need for improved cybersecurity measures and third-party risk management becomes increasingly critical for businesses.In the realm of communication, Apple is set to enhance security by introducing end-to-end encryption for Rich Communication Services (RCS) messaging between iPhone and Android users. This advancement, supported by the GSM Association, aims to reduce vulnerabilities in cross-platform messaging, which is essential for businesses that rely on secure communication with employees and clients. Meanwhile, Nerdio has raised $500 million in funding, increasing its valuation to over $1 billion, as it continues to optimize cloud infrastructure for organizations using Microsoft’s Azure services.A recent study by McKinsey challenges the notion that returning to the office enhances productivity, revealing that productivity levels are similar across in-person, remote, and hybrid workers. As companies push for full-time office attendance, the report suggests that executives should focus on fostering collaboration and innovation rather than merely enforcing office mandates. Additionally, communication overload is becoming a significant issue for office workers, with many struggling to focus due to constant connectivity. The findings indicate that businesses need to adopt strategic guidance on AI implementation to enhance workplace efficiency and productivity. Four things to know today 00:00 CISO Jobs Just Got Riskier—But More Strategic. Here’s Why It Matters.05:29 No More Green Bubble Risk? Apple Finally Brings Encryption to RCS06:47 Cloud Boom: Nerdio Soars to $1B, Cisco Bets on AI, and Passkeys Get a Makeover10:31 Think Remote Workers Are Slacking? McKinsey’s Latest Study Says Think Again Supported by: https://getflexpoint.com/msp-radio/https://timezest.com/mspradio/ Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Inflation has shown signs of stabilization, with a modest rise in the Consumer Price Index, but consumer confidence is wavering. Recent data indicates a concerning decline in the U.S. consumer outlook, with a significant drop in the sentiment index across various demographics. Despite inflation easing, expectations for future inflation have surged, leading to a cautious approach from the Federal Reserve. This economic uncertainty is influencing IT spending decisions, as businesses prioritize demonstrating ROI and cost efficiency in their technology investments.Small business owners, however, are exhibiting a surprising level of optimism, with surveys indicating high confidence levels despite the chaotic political landscape. Many entrepreneurs are increasingly relying on artificial intelligence to enhance productivity, with a notable percentage planning to adopt AI tools to save time. Yet, challenges remain, such as work-life balance issues and financial concerns, which continue to affect their overall well-being. The disconnect between optimism and actual spending behavior suggests that while small business owners may feel resilient, they are hesitant to make new investments.In the realm of technology, Kaseya has expanded its AI-powered cybersecurity offerings, aiming to enhance customer efficiency and profitability. The company has introduced several new features designed to strengthen security postures against cyber threats. Meanwhile, Zoom and Google are also making significant strides in AI productivity tools, with Zoom launching new features for meeting management and Google transitioning to its new AI platform, Gemini. However, the success of these innovations hinges on whether businesses will embrace these tools and whether they can deliver measurable efficiency gains.The podcast emphasizes the importance of understanding the current economic climate and its impact on IT providers. As businesses navigate uncertainty, there is a growing need for technology solutions that genuinely reduce workload and enhance efficiency. IT providers are encouraged to lead with education and strategy, helping businesses bridge the gap between AI potential and practical execution. The evolving landscape presents both challenges and opportunities for IT service providers, who must adapt to meet the changing demands of their customers. Three things to know today00:00 Inflation Stabilizes, But Confidence Wavers—How IT Providers Can Navigate the Shift06:17 Small Businesses Are Confident, But Will They Spend? IT and Automation Providers Take Note10:29 Kaseya Expands AI-Powered Cybersecurity, While Zoom and Google Bet on AI Productivity—But Will Businesses Buy In?  Supported by:  https://www.huntress.com/mspradio/  Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Toby Mills, the founder and CEO of Entopy, discusses the transformative role of digital twins in port operations, emphasizing their ability to create digital replicas of real-world systems. These digital twins enable ports to model complex logistics, predict vessel arrival times, and manage resources effectively. By simulating various scenarios, ports can enhance operational efficiency, reduce congestion, and ultimately save significant costs associated with missed port calls and delays.Mills explains that the use of digital twins is particularly crucial in the context of large vessels, which require precise navigation and coordination with pilots and tugboats. The complexity of managing these operations is compounded by the dynamic nature of port logistics, where factors such as weather and resource availability can impact vessel movements. Digital twins help mitigate these challenges by providing real-time data and predictive analytics, allowing ports to optimize their operations and improve service delivery.The conversation also delves into the integration of artificial intelligence, particularly large language models, with digital twin technology. Mills describes how these AI models can serve as intuitive interfaces for users, enabling them to query data and generate insights without needing extensive technical knowledge. This capability not only enhances user experience but also streamlines the reporting process, allowing for more dynamic and responsive decision-making in port management.Ultimately, the discussion highlights the significant potential of digital twins and AI in revolutionizing critical infrastructure sectors, particularly in transportation. By leveraging these technologies, ports can achieve greater operational excellence, meet climate objectives, and adapt to the evolving demands of global logistics. Mills' insights underscore the importance of innovation in enhancing the efficiency and effectiveness of port operations.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The discussion centers around the evolving landscape of artificial intelligence (AI) and its implications for businesses, particularly managed service providers (MSPs). With significant venture capital investments flooding into AI, many companies are emerging without sustainable business models, leading to concerns about market saturation and commoditization. The conversation highlights the importance of finding real product-market fit and the potential for consolidation in the industry as competition intensifies and computing costs decrease.Jason Bystrak and Ryan Morris, both seasoned experts in the IT channel, share insights on how MSPs can navigate this changing environment. They emphasize the need for MSPs to focus on business outcomes and the integration of AI into their service offerings. By leveraging tools like Microsoft Copilot, MSPs can enhance productivity and create new revenue streams through data readiness and AI-driven solutions. The conversation also touches on the importance of training and educating clients to maximize the benefits of AI technologies.As the discussion progresses, the speakers address the challenges faced by smaller MSPs in adapting to the rapid advancements in AI. They caution against relying solely on specific AI models, as the market is still evolving, and emphasize the need for MSPs to build applications that utilize AI effectively. The potential for automation in routine operations is highlighted as a key area for MSPs to explore, allowing them to streamline their processes and focus on higher-value services.Ultimately, the conversation underscores the necessity for MSPs to rethink their strategies in light of AI advancements. By embracing customer success initiatives and restructuring their approach to service delivery, MSPs can position themselves for growth in a competitive landscape. The speakers encourage MSPs to innovate and adapt, ensuring they remain relevant and profitable as the AI market continues to evolve. Forrester article: https://www.forrester.com/blogs/the-graphic-future-of-it-management/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

ServiceNow has announced its acquisition of MoveWorks, an enterprise AI specialist, for $2.85 billion, aiming to enhance its artificial intelligence and automation capabilities. This acquisition is expected to be finalized in the second half of 2025 and will integrate MoveWorks' AI assistant and enterprise search technology into ServiceNow's offerings. Currently, ServiceNow serves nearly 100,000 AI customers and has surpassed $200 million in annual contract revenue for its ProPlus AI offering. MoveWorks has successfully deployed its AI assistant to almost 5 million employees across various organizations, with a high adoption rate among its customers.OpenAI has launched a new suite of tools and APIs designed to help developers create AI-powered agents more efficiently. This includes the Responses API, which integrates features from existing APIs, allowing for web and file search capabilities and task automation. Additionally, Google has released Gemma 3, a powerful AI model that operates on a single graphics processing unit and supports over 35 languages, designed for developers to create AI applications across various devices. Meanwhile, Alibaba has introduced the R1 Omni model, which can read emotions from video, enhancing its computer vision capabilities.The podcast also discusses the regulatory landscape surrounding AI, highlighting OpenAI's lobbying efforts to ease regulations under the Trump administration while California lawmakers push for stricter oversight. This contrast reflects a broader tension between innovation and regulation in the tech industry. The UK Competition Authority has found that the mobile browser duopoly of Apple and Google is stifling innovation, raising concerns about competition and economic growth in the mobile market.Finally, the episode touches on Salesforce's challenges with its new AI product, AgentForce, which aims to automate customer service functions but is struggling to gain traction among clients. Mark Cuban emphasizes that AI should be viewed as a tool rather than a standalone solution, urging entrepreneurs to focus on learning how to effectively use AI. The discussion concludes with insights into the evolving role of IT departments in managing AI agents, which are increasingly taking on responsibilities traditionally held by human resources, raising questions about the future of workforce management and cybersecurity in corporate settings. Three things to know today00:00 ServiceNow Drops Billions on AI—But Will Automation Actually Deliver?05:00 Regulation Tug-of-War: OpenAI Wants Freedom, California Wants Rules, and Google & Apple Just Keep Winning08:17 AI Is a Tool, Not Magic—Salesforce Stumbles, Cuban Sets the Record Straight, and IT Takes Over HR  Supported by:  https://getnerdio.com/nerdio-manager-for-msp/   Event: : https://www.nerdiocon.com/  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech