Business of Tech: Daily 10-Minute IT Services Insights

Host Dave Sobel dives into the fascinating world of artificial intelligence (AI) and its practical applications in content creation. He shares insights from a recent presentation on how managed service providers (MSPs) and their customers are leveraging AI. Sobel emphasizes the importance of AI as a tool that enhances his workflow, allowing him to produce a daily news show efficiently while maintaining a personal touch in content curation. Sobel outlines his workflow for preparing the daily news show, which includes gathering news stories through RSS feeds and utilizing AI tools like Feedly for story grouping and translation. He explains how he organizes the stories in Notion, where AI assists in summarizing content according to his specific preferences. This meticulous process ensures that the stories are presented in a readable format, making it easier for him to create scripts for the show. The episode also highlights Sobel's use of various AI tools throughout the content creation process, including Grammarly for language refinement and custom GPT models for generating headlines and crafting the "why do we care" segments. He discusses the importance of human oversight in the AI-assisted workflow, ensuring that every piece of content aligns with his standards and voice. This collaborative approach allows him to maintain quality while benefiting from the speed and efficiency that AI provides. Towards the end of the episode, Sobel introduces an intriguing experiment involving AI-generated video and voice. He challenges his producer, Sharon, to identify which of three video segments features his real voice versus AI-generated content. This engaging segment not only showcases the advancements in AI technology but also raises important questions about authenticity and transparency in content creation. Sobel concludes by inviting audience feedback on the appropriate use of AI in his work, emphasizing his commitment to maintaining a human element in all his content. Jump to the AI Taste Test: https://www.youtube.com/live/nJPMIV0hP-Y?si=kP9fxhvg0SgFbS8I&t=598  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel sits down with Jason Eberhardt from 1Password to discuss the evolving landscape of cybersecurity and the role of managed service providers (MSPs) within it. Eberhardt shares insights into 1Password's commitment to building relationships with MSPs, highlighting the company's transition from a consumer-focused product to one that actively engages with the MSP channel. With over 150 partners and millions of users, 1Password is now prioritizing its offerings for MSPs, aiming to create a unique value proposition in a crowded market.The conversation delves into the complexities of the cybersecurity market, where numerous players vie for attention. Sobel and Eberhardt explore the tension between best-in-breed solutions and the push towards platform-based offerings. Eberhardt emphasizes the importance of direct relationships with MSPs, explaining how 1Password is adapting its approach to better serve this channel. He discusses the need for structured pricing that rewards MSPs based on their engagement and performance, ensuring transparency and understanding in the vendor-partner relationship.As they discuss the challenges of channel conflict, Eberhardt reveals that 1Password has recently hired a channel chief to navigate the complexities of reselling and distribution. He outlines a tiered pricing structure designed to incentivize MSPs while maintaining clarity about why certain partners receive better discounts. This approach aims to foster collaboration and trust between 1Password and its MSP partners, ultimately leading to a more effective partnership.The episode concludes with a forward-looking perspective on the role of artificial intelligence (AI) in cybersecurity. Eberhardt identifies AI as a critical trend to watch, noting its potential impact on security practices and the necessity for robust data governance. He emphasizes that while AI presents opportunities, it also introduces new risks that organizations must manage. The discussion highlights the importance of ongoing dialogue between vendors and MSPs to adapt to these changes and ensure that security solutions remain effective in an evolving landscape. Supported by: https://tdsynnex.com/StreamOneIon/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

At Amazon's reInvent conference the company unveiled a range of AI-centric innovations. AWS CEO Matt Garman highlighted the transformative potential of generative AI across various industries, introducing Amazon Bedrock, which aims to streamline model training and reduce costs. The new Nova family of foundation models, including Nova Micro, Nova Lite, and Nova Premier, was also announced, showcasing AWS's commitment to enhancing AI capabilities. Additionally, updates to Q-Business, AWS's AI assistant, promise seamless integration with over 40 enterprise tools, enhancing workflow efficiency.The episode also delves into AWS's hardware advancements, particularly the Graviton processor, which offers significant improvements in price performance and energy efficiency. New instances featuring NVIDIA's Blackwell chips and the launch of Tranium 2, AWS's second-generation AI chip, further emphasize the company's focus on supporting AI workloads. To address reliability concerns, AWS introduced automated reasoning to combat AI hallucinations and model distillation for efficient multi-agent collaboration. Furthermore, AWS's new Aurora DSQL engine and Data Transfer Terminal locations aim to enhance data processing and storage capabilities.Shifting gears, Host Dave Sobel discusses a major cyber attack on U.S. telecommunications companies, urging the use of encrypted messaging apps to safeguard communications. The hacking campaign, attributed to China, has raised significant privacy concerns, with officials recommending encryption to protect sensitive information. The episode also touches on the role of AI in the recent global elections, where despite fears of misinformation, AI was utilized positively for language translation and voter engagement, highlighting a more balanced narrative than anticipated.Finally, the episode explores broader industry trends, including Intel's challenges following the forced exit of its CEO and the potential resurgence of monolithic architectures as companies reconsider the complexities of microservices. Sobel emphasizes the evolving role of IT departments, which are gaining recognition and influence within organizations due to the rise of AI. The discussion encourages listeners to reflect on their technology choices, partnerships, and the strategic contributions of IT in navigating these changes.Three things to know today00:00 Amazon Unveils AI-Centric Updates at re:Invent: Nova Models, Hardware Breakthroughs, and Legacy System Modernization06:04 Balancing Risks and Relief: Encryption and AI Oversight Take Center Stage in 2024's Security Landscape08:41 From Intel’s Future to Microservices’ Decline and IT’s Strategic Rise  Supported by:  http://blumira.com/radio/https://www.coreview.com/msp    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

As organizations enhance their data backup practices, hackers are increasingly targeting essential systems to render them inoperable, causing significant financial pain for affected companies. A case shared by Palo Alto Networks illustrates the widespread impact of such attacks, where one incident affected over 100 partners of a single tech vendor. With predictions of more destructive attacks on the horizon, the episode emphasizes the need for organizations to bolster their defenses against these emerging threats.The episode also covers the recent developments in the telecom and tech sectors, including a settlement in principle between AT&T and VMware regarding a lawsuit over contract breaches. This legal battle arose after AT&T alleged that VMware's parent company, Broadcom, imposed subscription requirements prematurely, potentially costing AT&T hundreds of millions of dollars. Additionally, the Federal Communications Commission has granted T-Mobile and SpaceX's Starlink unit a license to provide supplemental internet coverage from space, marking a significant step in addressing connectivity challenges in remote areas of the United States.Sobel further explores the implications of recent cybersecurity enforcement actions by the Securities and Exchange Commission (SEC), which has charged several companies for misleading disclosures about cybersecurity incidents. The SEC's increased scrutiny highlights the importance of transparent communication regarding cyber threats, particularly for public companies. The episode underscores the need for organizations to maintain detailed documentation of incidents and ensure consistent messaging to protect themselves from regulatory penalties and reputational damage.Finally, the episode delves into the challenges and opportunities presented by artificial intelligence (AI) in various sectors. A recent court ruling in favor of a Massachusetts school regarding a student's use of AI for assignments raises questions about academic integrity and the need for clear policies on AI usage. Additionally, a disturbing incident involving Google's Gemini chatbot highlights the potential risks associated with AI systems that lack adequate safety measures. As AI becomes more prevalent, the episode stresses the importance of developing robust policies and fostering AI literacy to navigate the complexities and ethical considerations surrounding its use in education and beyond. Four things to know today00:00 From Destruction to Deception: New Cyber Threats Target Essential Systems and Corporate Networks05:12 Decisions in Telecom and Tech: AT&T Lawsuit, Satellite Expansion, and SEC Cybersecurity Crackdowns08:20 Artificial Intelligence Under Fire: Legal, Ethical, and Safety Challenges Explored11:12 Hybrid IT Strategy Gains Momentum as Mainframes Handle 70% of Global Transaction Value  Supported by:  https://tdsynnex.com/StreamOneIonhttps://getthread.com/mspradio/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent Cisco AI Readiness Index reveals a significant gap between the urgency for AI implementation and the actual capabilities of organizations. Despite 98% of surveyed business leaders feeling pressure to deploy AI, only 13% are fully prepared, and a mere 21% have the necessary graphics processing units to handle current and future AI workloads. The receptiveness of boards to AI has also declined, indicating a growing trust and understanding gap that CIOs and IT leaders must address.The episode highlights the concerns of employees regarding AI adoption in the workplace. While 60% of firms claim to use AI tools, many workers report infrequent usage and express worries about data security and job displacement. A survey shows that only 27% of employees receive training on AI tools from their employers, leading to a reliance on self-education. This lack of structured training could hinder the effective integration of AI technologies, emphasizing the need for businesses to invest in comprehensive training programs to build confidence and competence among their workforce.Sobel also addresses the rising energy demands driven by AI, particularly affecting small businesses. Research indicates that electricity bills for small firms in the U.S. could increase by up to 70% due to the surging energy needs of data centers. This trend poses a significant threat to smaller enterprises, which may struggle to absorb these costs. The episode underscores the importance of IT firms positioning themselves as partners to small businesses by offering energy-efficient solutions and cost optimization tools to navigate these challenges.Finally, the episode explores recent advancements in AI technology, including updates from Anthropic and a new startup, Age. Anthropic has enhanced its AI chatbot, allowing users to select different writing styles, while Age focuses on quality assurance and process automation with its new product, Runner H. However, concerns about the reliability of AI tools persist, particularly regarding citation accuracy in OpenAI's ChatGPT. The discussion emphasizes the need for businesses to balance AI adoption with a strong focus on reliability, transparency, and ethical considerations to ensure long-term value and trust in AI technologies.Three things to know today00:00 Businesses Struggle with AI Adoption: Training Gaps, Board Doubts, and Workforce Concerns Persist05:12 AI-Driven Energy Demands Threaten Small Business Survival Amid Rising Electricity Costs07:53 Anthropic and Paris Startup H Expand AI Horizons with New Features and Targeted Models  Supported by:  https://www.coreview.com/msphttps://www.huntress.com/mspradio/    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

As inflation concerns resurface, the latest data reveals a modest rise in the Personal Consumption Expenditures Price Index, with the overall PCE increasing by 2.3% year-over-year. Despite these inflationary pressures, the economy shows resilience, with GDP growth at an annualized rate of 2.8% in the third quarter and a steady job market. Host Dave Sobel highlights five positive economic trends, including a decrease in inflation rates and an increase in real wages, which suggest a cautiously optimistic outlook for the upcoming year.The episode also covers significant developments in the tech industry, including the resignation of Intel's CEO Pat Gelsinger. His departure comes amid growing concerns from the board regarding his ability to execute a turnaround strategy for the company, which has struggled to compete with rivals like AMD and NVIDIA. The transition to co-CEOs, David Zinsner and Michelle Johnson-Holstoss, raises questions about leadership clarity and decision-making processes at Intel, which could impact its future direction and product roadmap.Additionally, Microsoft has denied allegations that it collects user data from its Microsoft 365 applications for AI training, following a viral post that raised privacy concerns. The company reassured users that they have control over their data privacy settings and emphasized the purpose of the Connected Experiences feature. This clarification is crucial for IT professionals as they navigate discussions with clients about data privacy and the functionalities of Microsoft products.Finally, the episode introduces OpenWrt's entry into the hardware market with the launch of its user-friendly Wi-Fi 6 router, the OpenWrt One. This development marks a significant milestone for the open-source community, emphasizing repairability and user empowerment. Sobel notes that while the router may have niche appeal, it aligns with trends in ethical consumerism and decentralized technology, making it a noteworthy option for IT service providers and networking professionals. Four things to know today00:00 Inflation, Tech Trends, and Economic Resilience Shape IT Priorities for 2025 and Beyond06:50 Pat Gelsinger Resigns as Intel CEO: What It Means for the Chipmaker's Future08:56 Microsoft Denies Using 365 User Data for AI Training Amid Viral Allegations09:55 OpenWrt Enters Hardware Market with User-Friendly, Open-Source Wi-Fi 6 Router Supported by:  https://timezest.com/mspradio/https://tdsynnex.com/StreamOneIon     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel interviews Colin Britton, the COO of Devisee, to discuss the current landscape of automation and management applications, particularly in relation to Microsoft Intune. Colin shares insights into how Devisee is positioning itself as an "easy button" for Intune, addressing the challenges faced by Managed Service Providers (MSPs) in utilizing the Microsoft 365 platform. The conversation delves into the evolution of the Remote Monitoring and Management (RMM) space since their time at Logic Now, highlighting the shift from data-driven decision-making to a more complex environment focused on mergers and acquisitions.Colin reflects on the differences in the RMM landscape from 2016 to the present, noting that while the industry has matured, many tools have not kept pace with the advancements in technology. He emphasizes the importance of automation, suggesting that while it is a familiar concept, the integration of artificial intelligence (AI) is still in its infancy within the MSP sector. Colin envisions a future where technicians can leverage AI to enhance their efficiency, allowing them to focus on higher-level tasks rather than mundane, repetitive ones.The discussion also touches on the need for a shift from endpoint management to endpoint lifecycle management. Colin argues that the current tools and processes in the MSP space do not adequately support the seamless onboarding and offboarding of devices, which is essential for modern IT environments. He contrasts the user experience of consumer devices, which can be set up effortlessly, with the more cumbersome processes often found in enterprise settings, highlighting the need for a more integrated approach to device management.As the episode concludes, Colin identifies two key areas to watch as the industry moves into 2025: the impending end of support for Windows 10 and the implementation of AI technologies. He stresses the urgency for MSPs to prepare for the transition to Windows 11, as many existing machines may not be compatible. Additionally, he points out that the adoption of AI will be a significant indicator of progress in the industry, as organizations seek to leverage these technologies to enhance their operations and service delivery. Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel engages with the audience during a live Question and Answer session, addressing a variety of topics relevant to the managed services provider (MSP) market. The discussion kicks off with a deep dive into technician density, clarifying that endpoints per technician should include all devices covered under managed services plans, not just workstations and servers. Sobel emphasizes the importance of tracking these metrics as automation and AI continue to evolve, potentially allowing for increased endpoint density per technician.The conversation then shifts to billing rates, as a listener inquires about appropriate hourly charges for a new company aiming to attract small business customers. Sobel shares insights on the significance of understanding profit margins, suggesting that new businesses should consider starting at competitive rates while being mindful of the long-term challenges of raising prices. He highlights the necessity of aligning billing rates with the overall health of the business, stressing that a sustainable model should ideally generate revenue at least 2.5 times the salaries of employed technicians.As the episode progresses, Sobel addresses the contentious topic of return to office policies, sharing audience reactions and his own perspective on the implications for employee retention and productivity. He argues that organizations that embrace flexible work arrangements may have a competitive advantage in attracting top talent. Sobel also discusses the challenges of managing asynchronous work and the importance of teaching organizations how to effectively utilize technology to enhance productivity and collaboration.Finally, the episode explores the concept of AI sandboxes, where employees can experiment with AI tools in a controlled environment. Sobel discusses the potential benefits of allowing employees to engage with AI technologies while also addressing concerns about data governance and security. He encourages businesses to rethink their approach to information sharing, suggesting that empowering employees with data can lead to better decision-making and outcomes. The episode concludes with Sobel previewing an upcoming interview with Dennis O'Shea, CEO of Mobile Mentor, who will share insights on data governance and the evolving landscape of mobile device management.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel sits down with Ken Carnesi, the co-founder and CEO of DNSfilter, to explore the integration of artificial intelligence (AI) within their DNS security solutions. Ken explains how DNSfilter leverages machine learning to enhance threat intelligence by analyzing both proprietary data and third-party feeds. With over 100 different feeds, the challenge lies in reconciling differing opinions on what constitutes a threat. By employing machine learning algorithms, DNSfilter can determine the most accurate threat assessments, significantly improving their response time to emerging threats.The conversation delves into the complexities of content moderation, particularly in the context of nuanced topics such as adult content and misinformation. Ken highlights the importance of human oversight in categorizing content, as machine learning alone struggles with the subtleties of context and cultural differences. He emphasizes the role of a diverse security intelligence team at DNSfilter, which engages in discussions to reach consensus on difficult categorization decisions. This human element is crucial for addressing the challenges posed by varying interpretations of content across different cultures and languages.As the discussion progresses, Ken shares insights into decision-making frameworks within the company, particularly when faced with contentious issues like misinformation during election cycles. He notes the importance of collaboration and communication among team members to ensure that decisions are well-informed and balanced. The conversation also touches on the relationships between private companies and public sector agencies, highlighting the challenges of navigating bureaucracy while striving for effective cybersecurity outcomes.Looking ahead, Ken expresses his excitement about the future of AI in cybersecurity, particularly its potential to enhance detection and automation capabilities. He anticipates that 2025 will be a pivotal year for AI integration, making advanced tools more accessible to businesses. The episode concludes with a reflection on the evolving landscape of cybersecurity and the responsibilities that come with it, particularly for managed service providers (MSPs) who play a critical role in safeguarding national infrastructure.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel welcomes Dennis O'Shea, CEO of Mobile Mentor, a managed services provider (MSP) with a unique background in mobile technology. Dennis shares insights from his extensive experience in the industry, particularly focusing on the generational differences in attitudes toward data security and privacy. He highlights how younger generations, especially Generation Z, have a more relaxed approach to sharing personal information, influenced by their social media habits, contrasting sharply with the more privacy-conscious attitudes of older generations.The conversation shifts to the evolving landscape of device usage in the workplace, where mobile devices are becoming increasingly prevalent. Dennis recounts his journey from working at Nokia to founding Mobile Mentor, where he initially focused on helping businesses adopt mobile technology. As Microsoft introduced Microsoft 365, Dennis recognized the need for comprehensive security across various device platforms, leading Mobile Mentor to expand its services to include endpoint security for a diverse range of devices, including smartphones, tablets, and laptops.Dennis also discusses the impact of regional regulations on data security practices, particularly comparing the stringent privacy laws in Australia and New Zealand to the more relaxed regulatory environment in the United States. He notes that organizations in regulated markets tend to take security more seriously, often having dedicated budgets and personnel for security, while those in unregulated markets may adopt a more casual approach. This disparity highlights the importance of understanding local regulations and their influence on organizational security practices.As the episode concludes, Dennis emphasizes the critical need for organizations to establish robust data governance frameworks, especially in light of the increasing integration of AI technologies. He warns that many organizations are unprepared for the challenges posed by AI, particularly regarding data classification and protection. By automating basic IT operations, organizations can free up resources to focus on data governance, ultimately positioning themselves to leverage AI effectively in the future.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.