Business of Tech: Daily 10-Minute IT Services Insights

Dan Wensley, the new CEO of GTIA, discusses his vision for the organization, emphasizing the importance of expanding membership and enhancing the value provided to both member companies and individual members. With 2,411 member companies and over 212,000 individual members, Wensley aims to grow these numbers by effectively communicating the benefits of membership, particularly to IT service providers (ITSPs). He highlights the need for a broader conversation within the community to foster growth and engagement.Wensley addresses the challenges of ensuring that vendors do not dominate discussions within the organization. He believes that collaboration between vendors and IT service providers is essential for mutual benefit, particularly in areas like AI and managed services. By creating a platform for these conversations, GTIA can facilitate valuable exchanges that drive innovation and support the needs of its members.The conversation also touches on GTIA's philanthropic efforts, with Wensley announcing a significant increase in charitable giving, totaling $1.5 million this year. He explains that the organization is committed to supporting technology-driven initiatives, particularly in education and underprivileged communities. Members will have a say in where these funds are allocated, ensuring that the giving aligns with the values and interests of the community.Finally, Wensley emphasizes the importance of focusing on people as a key pillar of GTIA's strategy. He plans to engage with members to understand their needs and aspirations better, while also promoting the inclusion of younger generations in the industry. By leveraging both the experience of long-standing members and the fresh perspectives of newcomers, GTIA aims to create a vibrant and dynamic community that fosters growth and advancement for all.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Michael George, CEO of Syncro, and Dee Zepf, Chief Product Officer, discuss the evolving landscape of managed service providers (MSPs) and the transformative potential of AI in their operations. They reflect on how automation has been a longstanding goal in the industry, but recent advancements in AI and technology have accelerated this evolution. The conversation highlights Syncro's strategic shift towards leveraging AI and automation to enhance their platform, particularly through the launch of their XMM platform, which integrates RMM, PSA, and Microsoft 365 management.The XMM platform aims to simplify the management of Microsoft technologies for MSPs, allowing them to deliver better security and efficiency to their clients. Dee shares insights on the rapid adoption of this platform among existing partners, emphasizing how it has streamlined operations and improved security management. The discussion also touches on the competitive landscape, with Michael noting that while Microsoft is increasingly moving towards the MSP space, Synchro views their relationship as complementary rather than competitive.As the conversation progresses, they explore the importance of workflow efficiency for small and midsize businesses, suggesting that MSPs should focus on enhancing their service offerings to remain competitive. Michael emphasizes the need for MSPs to evolve from traditional IT support roles to strategic partners that help clients leverage AI and automation effectively. This shift is seen as crucial for MSPs to differentiate themselves in a market where many are at risk of falling behind.Finally, the discussion delves into the implementation of AI technologies within Syncro's products, particularly in areas like smart ticket management and sentiment analysis. Dee explains the challenges of measuring the quality of AI-generated responses and the importance of maintaining a human element in the process. They conclude by encouraging MSPs to start small with AI implementations, helping clients understand its potential and gradually integrating more advanced solutions into their operations.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Rania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial time for both Kaseya and the managed service provider (MSP) ecosystem. With Kaseya facing scrutiny over customer service and billing practices, Succar emphasizes the importance of innovation and a cultural reset to strengthen relationships with MSP partners. She believes that Kaseya has the potential to be a leader in driving outcomes for small businesses through its partnerships with MSPs, which are essential for helping these businesses adopt cutting-edge technology. Succar outlines four key values that will guide Kaseya's next chapter: measuring success based on the profitability and revenue growth of MSP partners, delivering innovation that benefits these partners, enhancing the overall customer experience, and investing in the community. She acknowledges the frustrations MSPs have expressed regarding customer service and billing practices, and she highlights specific steps Kaseya is taking to address these issues, including the end of high watermark pricing and improvements in customer support. The conversation also touches on the importance of internal culture and employee retention at Kaseya. Succar emphasizes the strength of her leadership team and the need for a culture that empowers employees to make decisions at all levels. By fostering a customer-centric and innovative environment, she aims to improve the overall experience for both employees and customers, ultimately leading to better service quality. Looking ahead, Succar shares her vision for leveraging AI and automation to enhance Kaseya's offerings for MSP partners. She recognizes the challenges SMBs face in adopting AI and emphasizes the need for collaboration between Kaseya and MSPs to unify data and create effective solutions. By focusing on these areas, Succar aims to position Kaseya as a leader in helping small businesses navigate the evolving technology landscape.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI is revolutionizing the hiring process by enhancing human interaction and focusing on skills rather than traditional resumes. Brett Waikart, co-founder of Skillfully, explains how their platform utilizes AI to create realistic job simulations that allow candidates to demonstrate their skills in a practical setting. This approach addresses the challenges posed by the influx of AI-generated applications, enabling employers to filter through the noise and identify the most qualified candidates efficiently.Skillfully's innovative method shifts the hiring paradigm from merely assessing resumes to evaluating actual performance in job-related tasks. For instance, in sales roles, candidates can engage in simulations that mimic real-life scenarios, such as handling customer objections or conducting discovery conversations. This hands-on experience not only provides employers with a clearer picture of a candidate's capabilities but also significantly reduces the time and cost associated with the hiring process.The platform also plays a crucial role in preparing students for the workforce by offering them access to these simulations through partnerships with educational institutions. This experiential learning allows students to practice and refine their skills before entering the job market, creating a feedback loop between employers and universities. As a result, students gain valuable insights into the skills required in their desired careers, making them more competitive candidates.Looking ahead, Skillfully aims to expand its capabilities by incorporating multimodal simulations that assess not only traditional skills but also the ability to leverage AI tools effectively. This evolution will help employers identify candidates who can excel in their roles by utilizing AI to enhance their productivity. By focusing on both skill validation and the human element of hiring, Skillfully is paving the way for a more efficient and equitable employment landscape.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Yasir Ali, CEO of Polymer, discusses the shortcomings of current security frameworks, emphasizing their outdated nature and lack of real verification. He argues that many organizations still rely on signed statements without providing tangible evidence of compliance with security controls. This disconnect has become increasingly problematic, especially with the rise of AI and the need for more robust data protection measures. Ali highlights that the traditional approach of simply stating compliance is no longer sufficient in a landscape where data privacy and security are paramount.Ali suggests that the solution lies in a more evidence-based approach to security frameworks. He advocates for organizations to provide real-time evidence of their security practices, particularly in relation to how customer data is handled and used. This includes demonstrating that customer data is not being misused for AI training purposes. He believes that the industry needs to move beyond mere documentation and focus on actual compliance and security practices that can be verified.The conversation also touches on the role of customers in demanding better security practices from service providers. While Ali acknowledges that end customers often feel overlooked, he points out that larger organizations, such as banks, have begun to push back against vendors to ensure their data is protected. He emphasizes that smaller businesses must take responsibility for their own data security, as the regulatory environment in the U.S. is not providing sufficient oversight.As AI adoption accelerates through SaaS products, Ali expresses concern about the new vulnerabilities that may arise. He notes that many organizations are integrating AI tools into their existing systems without fully understanding the implications for data security. Polymer aims to address these challenges by providing tools that enhance data security and compliance within SaaS environments, ensuring that organizations can protect their sensitive information while leveraging the benefits of AI.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. economy is demonstrating resilience with strong consumer spending and low unemployment filings, despite looming inflation and tariff pressures. Retail sales rose by 0.6% in June, surpassing expectations and indicating solid growth in gross domestic product for the second quarter. However, concerns about rising import costs, which saw their largest monthly increase in over a year, continue to cast a shadow over the economic outlook. While manufacturers anticipate growth and increased hiring, the uncertainty surrounding tariffs remains a significant concern.IBM's CEO, Arvind Krishna, argues that fears of artificial intelligence (AI) eliminating jobs are exaggerated, suggesting that AI will actually enhance employment opportunities by increasing productivity. He notes that while some clerical roles may be phased out, new job creation will occur in programming and sales. Meanwhile, Gartner forecasts a substantial rise in global IT spending, projected to reach $5.43 trillion in 2025, driven largely by investments in AI infrastructure. This shift indicates a growing trend where companies must adapt to the changing landscape or risk being left behind.The podcast also discusses recent layoffs at major tech firms, including Microsoft, Tata Consultancy Services, and Intel, as they navigate the challenges posed by AI and automation. Microsoft has laid off approximately 9,000 employees while reporting significant revenue growth, highlighting the paradox of job cuts amid financial success. Similarly, TCS plans to cut 12,000 jobs, primarily affecting senior and mid-level positions, as clients demand AI-driven services and cost reductions. This trend underscores the rapid transformation of the workforce as companies pivot towards automation and higher-margin activities.Legislative updates include the Federal Communications Commission's review of state laws on AI, aimed at reducing regulations to promote American AI systems. Critics argue that this approach lacks a comprehensive vision for AI innovation. In the UK, a court has denied WhatsApp's intervention in a case involving Apple's compliance with government orders to access encrypted data, raising concerns about privacy. Additionally, New York has announced stricter cybersecurity regulations for water utilities, emphasizing the need for enhanced security measures in critical infrastructure. These developments reflect a broader struggle between regulatory frameworks and the fast-evolving tech landscape. Four things to know today 00:00 U.S. Economy Grows Steadily as AI Reshapes Labor and IT Spend Soars to $5.43 Trillion04:45 Global Policy Divide on AI and Cybersecurity Widens as U.S., UK, and New York Take Conflicting Regulatory Paths07:54 Layoffs Mount Across Tech and Services as AI Drives Shift Toward Margin, Not Manpower12:09 Intel Restructures for AI Future with Major Layoffs, Factory Slowdown, and Network Division Spinoff Supported by:  https://scalepad.com/dave/ https://businessof.tech/sponsor/moovila/  Tell us about a newsletter!https://bit.ly/biztechnewsletter  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jonathan Rhyne transitioned from a career in law to founding Nutrient, a technology company specializing in AI-driven document intelligence and workflow automation. After leaving his law firm in 2011, he identified a significant gap in the market for digital document solutions, particularly in the B2B space. Nutrient has since grown to serve thousands of businesses across 80 countries, including a notable percentage of the Global 500. Ryan emphasizes that technology should enhance human capabilities rather than replace them, a philosophy that underpins the mission of his company.The conversation delves into the evolution of workflow automation, particularly in the last two years, where advancements in AI have transformed how businesses manage documents. Rhyne discusses the challenges of integrating unstructured data into structured formats, highlighting the importance of AI in streamlining these processes. He notes that while traditional OCR technology has limitations, AI has made it easier to create workflows through natural language processing, allowing users to communicate their needs more intuitively.Rhyne also addresses the potential pitfalls of AI, cautioning against vanity projects that do not deliver real value. He provides concrete examples of how AI can enhance data extraction and redaction processes, making them more efficient and accurate. The discussion touches on the accountability required in legal contexts, emphasizing the need for audit trails to ensure that both AI and human contributions are properly documented and verifiable.As the conversation wraps up, Rhyne reflects on the balance between embracing technological advancements and managing associated risks. He believes that the integration of AI into business processes can serve as a catalyst for productivity, provided that companies focus on delivering value to their customers. By understanding the risks and opportunities presented by AI, organizations can navigate the evolving landscape of technology while maintaining accountability and trust.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode explores the strategic implications of managed services offerings, such as managed cameras and connectivity solutions, questioning whether they are genuine growth opportunities or mere distractions for IT service providers. Host Dave Sobel and guest Ryan Morris discuss the importance of continuous investment in research and development to stay relevant in the rapidly evolving tech landscape. They emphasize that while standardizing service offerings is essential for operational efficiency, it is equally crucial to explore emerging technologies and services that can enhance business growth.Morris argues that service providers can expand their business by either acquiring new customers or deepening relationships with existing ones. He suggests that adding new offerings, particularly those that are adjacent to current services, can create valuable cross-selling opportunities. The conversation highlights the need for service providers to carefully evaluate which new technologies to adopt, focusing on those that align with their existing expertise and customer needs.The discussion also delves into the dynamics of vendor acquisitions, particularly how larger companies acquire smaller firms to enhance their service portfolios. Morris outlines the strategic reasons behind such acquisitions, including market adjacency, functional enhancement, and competitive takeout. He stresses the importance of seamless integration of new technologies into existing platforms to avoid operational disruptions and ensure customer satisfaction.Finally, the episode touches on the lifecycle of peer groups within the IT community, noting a typical three to four-year cycle of participation. Sobel and Morris discuss how peer groups can provide valuable insights and accountability but may also experience churn as members exhaust the knowledge shared within the group. They suggest that introducing external perspectives and challenges can help sustain engagement and innovation within these communities.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Agentic AI has emerged as the leading technological trend according to McKinsey's latest report, with job postings for these roles skyrocketing by nearly 985% between 2023 and 2024. This surge reflects a growing interest in AI systems capable of performing complex tasks autonomously. Alongside this trend, the report highlights the importance of digital trust in cybersecurity, especially as organizations face new challenges from AI-enhanced cyber threats. The divide in attitudes towards AI in the workplace is significant, with non-users, particularly older adults and those in lower-paid jobs, perceiving AI as a threat to their job security, while younger, professional users view it more positively.A recent study from Carnegie Mellon University raises concerns about the reliability of large-language model chatbots, which often become overconfident after providing incorrect answers. This overconfidence can lead to misleading interactions with users, as these AI systems fail to adjust their confidence levels after mistakes. The study involved popular chatbots like OpenAI's ChatGPT and Google's Gemini, revealing that even when these tools perform poorly, they remain unaware of their shortcomings. This issue underscores the need for responsible AI deployment, emphasizing the importance of governance and oversight in AI services.In the realm of cybersecurity, Broadcom's VMware division is facing criticism for restricting access to essential security patches for customers with perpetual licenses who lack active support contracts. This situation raises significant concerns about the vulnerability of systems and the potential for cyberattacks. Despite promises of free access to zero-day security patches, many users report difficulties in obtaining these critical updates, leading to fears of increased risks. VMware's shift to a longer release cycle and extended support durations aims to address customer concerns, but the underlying issue of trust remains critical.The podcast also discusses the manipulative design tactics employed by major platforms to push AI features onto users, labeling this phenomenon as "forced use." This approach raises questions about genuine consumer interest in AI tools, as many are deployed without organic demand. Additionally, the controversial case of the AI coding startup Windsurf highlights the risks associated with equity sharing in the tech industry, as a failed acquisition deal left many employees uncertain about their futures. As the landscape of AI and technology continues to evolve, the need for transparency, trust, and responsible practices becomes increasingly vital. Three things to know today 00:00 Agentic AI on the Rise, but Overconfident Bots and Worker Fears Signal a Trust Crisis05:38 Broadcom’s VMware Shift Raises Alarms: Patch Access Locked Behind Subscriptions, Trust Erodes08:36 From Forced Features to Fumbled Equity: The Growing Backlash Against AI Hype and Misaligned Incentives  Supported by: https://getflexpoint.com/msp-radio/  Tell us about a newsletter!https://bit.ly/biztechnewsletter  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Trump administration has unveiled a new AI action plan that emphasizes deregulation and the promotion of American AI exports, raising concerns among regulated industries. The initiative aims to foster American leadership in the AI sector by reducing environmental regulations for data centers and advocating for the export of AI technologies. However, the plan lacks specific details on how to establish global alliances or enforce export restrictions effectively, leading to uncertainty for businesses operating in regulated environments. This shift away from oversight marks a significant departure from the previous administration's safety standards for AI technology.Recent research has revealed alarming findings regarding AI training data, indicating that even seemingly safe datasets can lead to harmful AI outputs. A study conducted by Truthful AI and the Anthropic Fellows Program demonstrated that models trained on benign data could still develop undesirable behaviors, such as endorsing violence. This phenomenon, termed subliminal learning, raises questions about the reliability of synthetic data in AI training, especially as projections suggest that synthetic data may soon surpass real data in AI models.The podcast also discusses the impact of AI-generated summaries on online news traffic, with some websites experiencing a dramatic decline in click-through rates. Research indicates that sites ranked first in search results could see traffic drop by nearly 80% if their links appear below AI-generated summaries. This trend has sparked concerns among media owners, who view it as a potential existential threat to their operations, prompting calls for regulatory action to address the challenges posed by AI in the news industry.Finally, the episode highlights the rapid adoption of virtual Chief Information Security Officer (vCISO) services among managed service providers, driven by the integration of AI technologies. A report reveals a 300% increase in vCISO adoption, with many providers experiencing significant reductions in workload and labor time due to AI. This shift indicates a growing demand for scalable and efficient cybersecurity solutions, but it also raises concerns about commoditization in the market, emphasizing the need for differentiation and strategic insight in service offerings. Four things to know today 00:00 “America First” Meets A.I.: Trump’s Action Plan Prioritizes Deregulation, Exports, and Ideological Scrutiny03:23 AI Gone Wrong: Subliminal Learning, Search Traffic Collapse, and Academic Manipulation Underscore Oversight Gap07:28 vCISO Adoption Surges 300% as AI Transforms Cybersecurity Into a Scalable Growth Strategy09:34 SharePoint Exploit Breaches 400+ Orgs, Including U.S. Nuclear Agency, in Ongoing Zero-Day Attack Supported by:  https://syncromsp.com/  Tell us about a newsletter!https://bit.ly/biztechnewsletter  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.