The Connection: Where Tech Meets Humanity in Healthcare

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. This week, Marcos Manhaes, Associate Director of Commercial Systems, Data, and Insight at NHS England, joins us to share insights into the evolving intersection of technology and patient safety, offering a glimpse into the future of healthcare innovation.Here are some talking points from the conversation:Marcos' driving force behind patient safetyHow data allows healthcare professionals to meet patient demands for real-time, personalised careThe role of staff engagement and AI innovation in enhancing patient safetyStrategies for making a difference in patient safetyMarcos Manhaes is a dedicated and ambitious senior professional with over 30 years of successful experience in allowing businesses to be more innovative, efficient, and sustainable through effective use of data and business analysis. He has vast experience working with private international organisations, public hospitals, and UK national public health bodies.👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉To find out more, visit rldatix.com. 🏥Episode ResourcesMarcos Manhaes on LinkedInNHS England WebsiteLiz Jones on LinkedinDarren Kilroy on LinkedInRLDatix WebsiteEpisode Highlights[04:15 - 08:28] Turning Pain into PurposeMany people working in patient safety are driven by personal experiences, either a desire to fix something wrong in healthcare or to give back because they or a loved one received great care. Whether motivated by bad outcomes or a positive experience, they often find purpose and healing through their work, using their passion to make healthcare better for others.[08:28 - 14:01] Healthcare's Data RevolutionHealthcare is finally catching up with the data revolution, thanks to growing demand from patients and staff for real-time, accessible information. People expect healthcare to mirror the seamless experiences they have in other sectors, like receiving quick updates and easy access to their own data. As we integrate technology, the key is keeping the patient experience at the centre while ensuring clinicians have the right data at the right time, all while maintaining privacy.[21:37 - 29:58] Enhancing Patient SafetyOne of the biggest highlights in patient safety has been the incredible engagement of frontline staff in voluntarily reporting incidents, from only a few hundred reports to over 2.6 million annually. Additionally, AI and robotics are boosting efforts to improve patient safety by reducing human error and automating tasks like monitoring, medication, and nutrition management. AI may also play a huge role in mental health and elderly care.The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Helen Hughes, Chief Executive at Patient Safety Learning, brings over 30 years of healthcare leadership experience focused on patient safety. In this insightful discussion, she highlights the difference between patient and clinical safety, emphasizing the importance of organizational culture and trust. Helen discusses the need for system-wide leadership and training to bridge gaps in safety practices. She urges making patient safety a shared responsibility and stresses user-centered design for electronic patient records, advocating for continuous monitoring and adaptation.

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and brought to you by RLDatix. This week, we’re coming to you from NHS Confed Expo 2024, and our special guest is Leigh Malyon, Head of Medics at RLDatix. RLDatix is a global enterprise software company offering software and services tailored to healthcare organizations.Here are some talking points from the conversation:The importance of bringing humanity into technologyHow productivity has become a more prominent topic in healthcareThe way there is often more capacity within the system than initially thought, but it is hidden due to inefficient processesThe impact of the COVID-19 pandemic on productivityEpisode Highlights[06:06 - 07:14] - Healthcare and Hidden Capacity Leigh suggests that productivity is about enabling clinicians to do more of what they are trained for and to eliminate wasteful processes. This includes admin, or “tasks that weren't promoting healthcare for patients and making patients safer”. Leigh says that where he sees real waste is where processes are overly burdensome, with too much paperwork, a lack of visibility, and duplication of effort. He believes that there is often more capacity within the system than initially thought, but it is hidden due to inefficient processes. Leigh emphasizes that productivity is not about “squeezing more out of individuals”.[17:36 - 22:14] Job PlanningLiz introduces job planning as a key tool for improving productivity and maximizing the use of resources within healthcare teams. It is seen as an opportunity to align individual skills and capabilities with the needs of the service. Darren adds that job planning can help eliminate reliance on discretionary effort and highlight the importance of capturing and recognizing the efforts of healthcare professionals. He says that in terms of productivity, “job planning is your friend”. Darren believes that job planning leads to a more sustainable workforce (since they’re not doing extra hours and getting exhausted) and “gives you a much stronger footing to match demand in an objective sense”.[29:22 - 32:44] - Humanising Technology Liz, Darren, and Leigh discuss the need for technology companies to explain how their solutions will improve the lives of healthcare professionals and enable them to deliver better outcomes. They also highlight the significance of language, leadership, and communication in successfully implementing technology in healthcare settings, expressing the need to humanize technology and involve clinical teams in the process—stakeholder buy-in is the only way the technology will realize its full potential. Leigh believes this will also reduce anxiety about technology replacing healthcare professionals. 👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉To find out more, visit rldatix.com. 🏥Episode ResourcesLeigh Malyon on LinkedInLiz Jones on LinkedinDarren Kilroy on LinkedInRLDatix websiteThe Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so