The Connection: Where Tech Meets Humanity in Healthcare The Intersection of Technology and Humanity in Healthcare with Leigh Malyon at NHS Confed Expo 2024
Oct 24, 2024
51:44
Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and brought to you by RLDatix.
This week, we’re coming to you from NHS Confed Expo 2024, and our special guest is Leigh Malyon, Head of Medics at RLDatix. RLDatix is a global enterprise software company offering software and services tailored to healthcare organizations.
Here are some talking points from the conversation:
- The importance of bringing humanity into technology
- How productivity has become a more prominent topic in healthcare
- The way there is often more capacity within the system than initially thought, but it is hidden due to inefficient processes
- The impact of the COVID-19 pandemic on productivity
Episode Highlights
- [06:06 - 07:14] - Healthcare and Hidden Capacity
Leigh suggests that productivity is about enabling clinicians to do more of what they are trained for and to eliminate wasteful processes. This includes admin, or “tasks that weren't promoting healthcare for patients and making patients safer”. Leigh says that where he sees real waste is where processes are overly burdensome, with too much paperwork, a lack of visibility, and duplication of effort. He believes that there is often more capacity within the system than initially thought, but it is hidden due to inefficient processes. Leigh emphasizes that productivity is not about “squeezing more out of individuals”. - [17:36 - 22:14] Job Planning
Liz introduces job planning as a key tool for improving productivity and maximizing the use of resources within healthcare teams. It is seen as an opportunity to align individual skills and capabilities with the needs of the service. Darren adds that job planning can help eliminate reliance on discretionary effort and highlight the importance of capturing and recognizing the efforts of healthcare professionals. He says that in terms of productivity, “job planning is your friend”. Darren believes that job planning leads to a more sustainable workforce (since they’re not doing extra hours and getting exhausted) and “gives you a much stronger footing to match demand in an objective sense”. - [29:22 - 32:44] - Humanising Technology
Liz, Darren, and Leigh discuss the need for technology companies to explain how their solutions will improve the lives of healthcare professionals and enable them to deliver better outcomes. They also highlight the significance of language, leadership, and communication in successfully implementing technology in healthcare settings, expressing the need to humanize technology and involve clinical teams in the process—stakeholder buy-in is the only way the technology will realize its full potential. Leigh believes this will also reduce anxiety about technology replacing healthcare professionals.
👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉
To find out more, visit rldatix.com. 🏥
Episode Resources
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