

In Their Own Words
The Deming Institute
Interviews with members of The Deming Institute community, including industry leaders, practitioners, educators, Deming family members and others who share their stories of transformation and success through the innovative management and quality theories of Dr. W. Edwards Deming.
Episodes
Mentioned books

Nov 7, 2023 • 28min
How to Break Down Barriers: Deming in Schools Case Study (Part 15)
In this episode, Andrew Stotz and John Dues discuss the need to break down barriers in schools, including barriers between departments and grade levels. They explore the challenges of coordination and the impact of school start times on student performance. They emphasize the importance of teamwork and collaboration in creating a successful education system.

Oct 31, 2023 • 45min
In Search of Excellence: Awaken Your Inner Deming (Part 11)
The podcast discusses the difference between Compliance Excellence and Contextual Excellence, the misuse of Key Performance Indicators (KPIs) in organizations, designing solutions for forecasting problems, stories about achieving uniformity and compromise, and the importance of contextual excellence in investment thinking.

Oct 24, 2023 • 27min
Drive Out Fear: Deming in Schools Case Study (Part 14)
The podcast discusses the importance of driving out fear in education and creating a secure environment. They explore the sources of fear in schools and how to address them. They also discuss alternatives to performance appraisals and merit pay, focusing on systemic issues. Lastly, they emphasize the importance of creating a fear-free work environment and suggest ways to improve it.

Oct 17, 2023 • 13min
Are You Expecting Perfection? Role of a Manager in Education (Part 11)
The podcast explores Dr. Deming's philosophy in education, focusing on not expecting perfection and understanding variation. It discusses rethinking grading systems, redefining perfection, and aiming for a distribution of outcomes rather than perfection.

Oct 10, 2023 • 45min
It Depends! Rethinking Improvements: Awaken Your Inner Deming (Part 10)
In this episode, Bill Bellows and host Andrew Stotz discuss how 'it depends' can trigger improvements in processes or products and services. They explore the interconnectedness of finance and the importance of coordination, as well as the humanist approach of Dr. Deming. They also emphasize the significance of developing a competitive advantage in the supply chain.

Oct 3, 2023 • 15min
How to Build Trust: Role of a Manager in Education (part 10)
The podcast discusses the importance of building trust in education and the workplace. They explore how trust affects decision-making, freedom, and innovation. They also highlight the impact of performance evaluations and rankings on trust. The rarity and value of trust are emphasized, along with practical methods for building trust. Trust is seen as essential for creating a positive environment.

Sep 26, 2023 • 40min
What do training and leadership really mean? Deming in Schools Case Study (Part 13)
John Dues, a new generation educator, and Andrew Stotz discuss Dr. Deming's principles of training and leadership in education. They explore the importance of reducing variation through structured training, the Summer Institute program for teachers, standardizing processes for continual improvement, and the role of leadership in creating a better work environment. They also highlight the significance of feedback and measuring leadership potential.

Sep 19, 2023 • 19min
Who Needs Special Help? Role of a Manager in Education (Part 9)
The podcast discusses Dr. Deming's philosophy in education and the role of a manager in identifying individuals who may need special help. They explore management theories, the distribution of performance, and the drawbacks of constant hiring. The importance of evaluating performance in education and the problem with grading on a curve are also discussed. Recognizing individuals outside the system and providing customized support is emphasized, highlighting the ineffectiveness of rating and ranking.

Sep 12, 2023 • 46min
Resource Management: Awaken Your Inner Deming (Part 9)
In this podcast, Bill Bellows and Andrew Stotz discuss resource management and the importance of managing variation and integration. They explore different paradigms of variation and its implications in various fields. They also emphasize the significance of challenging the status quo and being proactive in resource management. The podcast provides insights into how to improve efficiency, productivity, and quality through resource allocation.

Sep 5, 2023 • 35min
The Student Supply Chain and Using PDSA for Improvement Deming in Schools Case Study with John Dues (Part 12)
John Dues, part of the new generation of educators, discusses the principles of maximizing high-quality learning and working continually on the system. Topics discussed include enhancing relationships with educational institutions, integrating students from underperforming schools, supplier relationships and early education foundation, challenges in dealing with student movement, the importance of constancy of purpose and management, and principles for transformation of school systems.