
In Their Own Words
Interviews with members of The Deming Institute community, including industry leaders, practitioners, educators, Deming family members and others who share their stories of transformation and success through the innovative management and quality theories of Dr. W. Edwards Deming.
Latest episodes

Oct 10, 2023 • 45min
It Depends! Rethinking Improvements: Awaken Your Inner Deming (Part 10)
In this episode, Bill Bellows and host Andrew Stotz discuss how 'it depends' can trigger improvements in processes or products and services. They explore the interconnectedness of finance and the importance of coordination, as well as the humanist approach of Dr. Deming. They also emphasize the significance of developing a competitive advantage in the supply chain.

Oct 3, 2023 • 15min
How to Build Trust: Role of a Manager in Education (part 10)
The podcast discusses the importance of building trust in education and the workplace. They explore how trust affects decision-making, freedom, and innovation. They also highlight the impact of performance evaluations and rankings on trust. The rarity and value of trust are emphasized, along with practical methods for building trust. Trust is seen as essential for creating a positive environment.

Sep 26, 2023 • 40min
What do training and leadership really mean? Deming in Schools Case Study (Part 13)
John Dues, a new generation educator, and Andrew Stotz discuss Dr. Deming's principles of training and leadership in education. They explore the importance of reducing variation through structured training, the Summer Institute program for teachers, standardizing processes for continual improvement, and the role of leadership in creating a better work environment. They also highlight the significance of feedback and measuring leadership potential.

Sep 19, 2023 • 19min
Who Needs Special Help? Role of a Manager in Education (Part 9)
The podcast discusses Dr. Deming's philosophy in education and the role of a manager in identifying individuals who may need special help. They explore management theories, the distribution of performance, and the drawbacks of constant hiring. The importance of evaluating performance in education and the problem with grading on a curve are also discussed. Recognizing individuals outside the system and providing customized support is emphasized, highlighting the ineffectiveness of rating and ranking.

Sep 12, 2023 • 46min
Resource Management: Awaken Your Inner Deming (Part 9)
In this podcast, Bill Bellows and Andrew Stotz discuss resource management and the importance of managing variation and integration. They explore different paradigms of variation and its implications in various fields. They also emphasize the significance of challenging the status quo and being proactive in resource management. The podcast provides insights into how to improve efficiency, productivity, and quality through resource allocation.

Sep 5, 2023 • 35min
The Student Supply Chain and Using PDSA for Improvement Deming in Schools Case Study with John Dues (Part 12)
John Dues, part of the new generation of educators, discusses the principles of maximizing high-quality learning and working continually on the system. Topics discussed include enhancing relationships with educational institutions, integrating students from underperforming schools, supplier relationships and early education foundation, challenges in dealing with student movement, the importance of constancy of purpose and management, and principles for transformation of school systems.

Aug 29, 2023 • 12min
Whose fault is it? Role of a Manager in Education (Part 8)
Topics discussed include seeking feedback, challenges of receiving and using feedback, value of feedback and challenges of implementation, and improving as a manager through studying results

Aug 28, 2023 • 39min
Applying Deming’s 14 Points to Education – Points 2 and 3: Deming in Schools Case Study with John Dues (Part 11)
John Dues, an expert in applying Dr. Deming's principles in education, discusses adopting a new philosophy and ending reliance on inspections for quality. They delve into how these principles can be translated to the education system, the importance of qualitative feedback, flaws in standardized testing, and the shift towards prioritizing learning over testing. They also explore alternatives to ineffective systems and the necessity of continual improvement.

Aug 15, 2023 • 40min
Understanding Shades of Variation: Awaken Your Inner Deming (Part 8)
In this episode, Bill and Andrew discuss meeting requirements, accuracy, precision, and precision around variety. They explore the concept of reducing variation and its implications, emphasizing the importance of understanding the 'why' behind it. The podcast also delves into the concept of two distributions exercise in procurement, Taguchi’s influence, and managing variation for reliability and quality.

Aug 8, 2023 • 37min
Starting the Transformation: Deming in Schools Case Study with John Dues (Part 10)
John Dues, part of the new generation of educators, discusses principles for transforming school systems based on Deming's 14 Points. They explore the negative effects of management myths, the importance of constancy of purpose and long-term goals, and the need for innovation and continual improvement in education.