Restaurant Unstoppable with Eric Cacciatore

Pete Sueltenfuss was Born and raised just Outside of Boston, MA. When he turned 18, he made the move into the heart of the city and attended Cambridge School of Culinary Arts. He spent the next 10 years working in some of Boston's finest restaurants included Eastern Standard, where he met his now wife, Jessica. Pete and Jessica fell in love with Maine and made the move north where they both landed a job at Fore Street in Portland, ME, under the renowned Sam Hayward. They'd go on to help other successful restaurateurs open restaurants throughout the city. Today they are the proprietors of two brick-and-mortar operations by the name of Other Side Delicatessen Show notes… Favorite success quote or mantra: "Work Smarter; not harder." In this episode with Pete Sueltenfuss, we discuss: The benefits of keeping your head down and mouth shut early in your career. Just be a sponge. What will/can happen when you're not ready to run a kitchen, but you do anyway. Sueltenfuss admiration for Chef Jamie Bissonnette leadership style. Creating a ZERO TOLERANCE policy for disrespect between FOH and BOH. How the overall industry culture of working the longest, hardest hours is a recipe for long term disaster. When moving to a new market for work, take your time to acclimate into the community and settle roots before opening your own place. How at Fore Street, Chef Sam Hayward gave his crew the freedom of their own station, and how that freedom allowed Sueltenfuss the ability to grow personally and professional. Why it is so important to share your knowledge with your people. Advice on what makes a good partnership; you can't have "too many chiefs and not enough Indians." Why everyone on your team needs to have the same shared vision. Things to include in your partnership agreements. The power of transformative relationships in business. How growth comes from retaining guest not driving new guest in. The challenges of going from 1 to 2 locations. Extending your your trust. Letting your people make mistakes and learn how to create their mistakes. Living your life of a list. Resources Mentioned Steve DiFillippo of Davio's Chef Jamie Bissonnette of Toro Today's sponsor: EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? personability What is your biggest weakness? Confidence What's one question you ask or thing you look for during an interview? Confidence What's a current challenge? How are you dealing with it? Becoming more confident. Share one code of conduct or behavior you teach your team. Hospitality. What is one uncommon standard of service you teach your staff? Hospitality. What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM The Apprentice: My Life in the Kitchen If there was one tool or resource that you wish you had now -- or wish you had when you were getting started--to learn from others in the industry what would it be? Patience What's the one thing you feel restaurateurs don't know well enough or do often enough? Say, "Thank you." If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Treat your Community well. Be a good friend. Don't be too hard on yourself. Contact info: Info@othersidedeli.com Othersidedeli.com @Othersidedeli Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Pete Sueltenfuss for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Hailing from Pennsylvania, Mark Marchionni has been in the restaurant business for 30 years — in Philadelphia, Vermont and Florida. About five years ago, Mark and his wife Stacey decided to make the move back to New England and settled on Rochester, NH. In 2014 Revolution Taproom and Grill was Born and in 2015 they were Name New Hampshire Magazines, "Best new Restaurant" Show notes… Favorite success quote or mantra: "Beer is proof the god loves us and wants us to be happy." Ben Franklin In todays episode with Mark Marchionni, we discuss: How you can learn just as much from the bad bosses as you can from the good. How the guest may not always be right, but you have to treat them like they're right. The importance of having your concept nailed, even down to the smallest features and details. Being mindful when placing change orders during your restaurant's build out. The cost can quickly add up. Getting things in writing, especially when you're speaking to the city. Going into every new restaurant opening with your eyes open and whatever you think its going to cost add $50,000-$100,000 more. Demographics and other things to consider when selecting a site. Being the change you want to see. Having a complete vision of what you want your restaurant to look like. Today's sponsor: EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Attention to detail. What is your biggest weakness? Understanding that common sense isn't all that common. What's one question you ask or thing you look for during an interview? Personality. What's a current challenge? How are you dealing with it? Staffing. Share one code of conduct or behavior you teach your team. Sell. Be knowledgable about the menu What is one uncommon standard of service you teach your staff? never underestimate what people don't know What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM The Art of War. If there was one tool or resource that you wish you had now -- or wish you had when you were getting started--to learn from others in the industry what would it be? Google.com What's the one thing you feel restaurateurs don't know well enough or do often enough? Get to know the restaurant business before opening their own restaurant. What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations? RSI If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Leaving the people of tomorrow with wisdom. Try Don't regret not trying. Contact info: www.revolutiontaproomandgrill.com 603 244 3022 Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Mark Marchionni for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Desk Jockeys, Michael Oxton, Mike O'mara and Rob Burns started home brewing in 2007. By 2012 Night Shift Brewing was an official licensed brewery with the mission to create and share a world class culture built around their passions. This belief influences everything from their branding, to their sales service, to their staffing, to their Taproom environment, to their processes on the production floor. 2 years and much increase in demand they made the move to their current 30,000 sq. ft. facility with they have a new restaurant space on the horizon. Show notes… Favorite Success Quote or Mantra. Michael "You need humility to see the word as it is, but audacity to imagine how it could be." Rob "Be a day one company, every day." -Amazon In this episode with Michael Oxton and Rob Burns, we discuss: What Michael, Mike, and Rob were doing, before owning Night Shift Brewing. How Rob starting brewing beer as a way to feed his hunger to create. Why you should be questioning your path, especially if it feels like you're on the wrong one. The other option? Risk living a "grey life." Finding partners that bring unique strengths to the table. Starting where you can and finding unique ways to get feedback and create awareness about what you're doing. Michael, Mike, and Rob got starting brewing beer for parties they would host. The would use the parties as market research. Doing the work yourself, so you can learn the work and create the systems. Once the systems are made and you know how your business operators, then start plugging more talented/better suited people into those roles. Having a solid logo being key when developing your brand. Getting creative with your labeling and doing things like promoting local business that have menu items which pair well with what you've created. Tying your story into your brand. The impact of being a quality driven brand. Creating quality control systems, especially when you start product high quantity batches. Mistake can become very expensive. Going to masters and mentors when you need help. Being mindful of the current state of your company culture as well as being mindful of the individuals on your team who are having both positive and negative influences on your overall company culture. The role transparency plays in a partnership. Resources mention Predictive index Today's Sponsor EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Rob- positivity. Michael-optimism. What is your biggest weakness? Rob- Giving positive feedback Michael- following in love with an idea and getting tunnel vision. What's one question you ask or thing you look for during an interview? Rob- Look for passion. Michael- Look for humility. What's a current challenge? How are you dealing with it? Rob- Growing the business in a responsible way. Michael- Asking, "What's 2019 looks like?" Share one code of conduct or behavior you teach your team. Rob- Trust. Michael- Delivering a clear message. What is one uncommon standard of service you teach your staff? Be approachable and accessible by educating your guest. What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM Together is Better: A Little Book of Inspiration Originals- How Non-Conformists Move the World. If there was one tool or resource that you wish you had now -- or wish you had when you were getting started--to learn from others in the industry what would it be? Armadillo Insight What's the one thing you feel restaurateurs don't know well enough or do often enough? Rob-identifying weakness and hiring where you're strong. Michael- focus on customer problems. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Rob Challenge the status quo. Follow your passions. Love what you do. Michael Cultivate a lifestyle that keeps you smiling and laughing. Stay focused. assume you're wrong more often than you're right. Contact Info Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Michael Oxton and Rob Burns for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Suzi Maitland was born in Tacoma, WA and raised in Tallahasee, FL. She eventually found herself in New England where attend Cambridge Culinary Institute and crossed paths with future business partner Beau Sturm while work Metropolitan Club. Today, along side additional business partners Jay Bellao, Emma Hollander, Josh Childs and, Maitland serves as executive chef and owner of two Trina's Starlite Lounge, the Paddle Inn, Parlor Sports, and Audubon all located in and Along Boston's North Shore. To check out my interview with Chef Suzi's business partners, head www.RestaurantUnstoppable.com/356 Show notes… Favorite Success Quote or Mantra. "Just keep swimming. "Breathe, motha' fucka'. Breathe." In this episode with Chef Suzi Maitland, we discuss: Keeping your cool during stressful situations; just keep swimming, and don't forget to breath motha' fuck'. Breath. Why you need to constantly be learning and asking "why". As a leader, hover from a distance and let your people figure it out on their own. If they don't figure it out on their own, help by nudging. Try not to just do it for them. Your people have to be empowered and create the habit to think for themselves. Why you no longer NEED to have a burger on your menu. How to mentally prepare for a difficult ticket in the BOH. How to let people know you care. How good communication is about listening and being open to other peoples ideas. When using one kitchen for two restaurant be smart about cross utilizing ingredients to both menus. Asking for help when you need it. Treating it like you own it. Being aware that the actions you take are equal to the standards your set. How there can be opportunity in opening a restaurant in a city that is on the upswing. While the opportunity in these types of communities are great, they still come with high risk. Even if your timing is just a little off, it can mean the difference of success or failing. Resources mentioned My interview with Suzi's business partners Josh Childs and Beau Sturm: http://restaurantunstoppable.com/356 Basecamp Today's Sponsor EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Determination What is your biggest weakness? Procrastination What's one question you ask or thing you look for during an interview? Suzi asks, "What is your biggest weakness." What's a current challenge? How are you dealing with it? Staffing. Share one code of conduct or behavior you teach your team. Be honest. What is one uncommon standard of service you teach your staff? Get to know your people. What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM Setting the Table: The Transforming Power of Hospitality in Business The Four Agreements. If there was one tool or resource that you wish you had now -- or wish you had when you were getting started-- what would it be? Certistar What's the one thing you feel restaurateurs don't know well enough or do often enough? Not enough restaurant owners in their restaurants. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Find where you fit in the most. Be there. Don't stay where you're not happy. Cornbread Recipe. Contact Info Paddleinnnewburyport@gmail.com Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Suzi Maitland for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Hailing from Baltimore, MD, Martha Lucius got her start in Washington, DC as a server after graduating college. 9 year later she opened a bakery and cafe. That bakery went strong for 18 years, before Lucius decided to create her own business, www.marthalucius.com, where she mentors restaurant owners through online programs, strategy calls, and on site consulting. This is Martha's 2nd time on the show. To listen to Martha's first interview, head to www.Restaurantunstoppable.com/497. Today, Martha is here to discuss why you need to be mindful of your tone and how tone helps create repeat customers. Show notes… Favorite Success Quote or Mantra "Enjoy the food your serving. Be happy about it and spread the joy on the plate." In this episode with Martha Lucius, we discuss: Staying in your lane, do the things that make you happy, and partner with the people who are strong with where you're week. Focusing on being the best at what you do so you can attract onto yourself the best. Why getting specific with your vision, core values, and mission is so important when your have partners Being mindful of the tone you're putting out What tone is. The 3 channels to be delivering your tone. Brand Imaging. Social media. Connecting with businesses through Linkedin In house. Stripping formalities. Resources Mentioned Martha's first interview with Restaurant Unstoppable: 497: Slowing Down to Speed Up with Martha Lucius Today's Sponsor EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Contact Info Marthalucius.com Martha@marthlucius.com Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Martha Lucius for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Originally from Eastern Texas, Patrick Patterson landed on the steps of the Food Fight Restaurant Group in Madison, WI where he quickly rose from part-time bartender to first time GM & owner. In 2015, Patterson and his family relocated to the NH Seacoast where Patterson took the title of GM at Block Six, a restaurant at 3S Artspace. That is where the story ended when we last spoke with Patterson. Head over to RestaurantUnstoppable.com/322 to pick up where we left off. Today Patterson serves at the GM of Cornerstone Artisanal Pizza and Craft Beer, located in Portsmouth NH. Show notes… Favorite Success Quote or Mantra. "Be Kind." In this episode with Patrick Patterson, we discuss: The challenges of operating a "for profit restaurant" under a "non-profit umbrella." How not having cashflow makes rebranding difficult. Having menu items that meet guest needs. Why Patrick had to "fire himself" from Block Six. The long term impact of being selfless. Building a team of good being who believe in "being kind." Why the industry seems to be so transitional. Resources Mentioned A list of Ari Weinzweig's Books Today's Sponsor EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Contact Info Cornerstone Brewery and Craft beer Purlopatterson@gmail.com Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Patrick Patterson for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

For more than 20 years Dan Sachs has helped businesses use hospitality practices to strengthen employee morale, customer retention, and profit. Today, Sachs serves as president of Meerkat Restaurant Advisory and as professor of entrepreneurship, hospitality management, and service leadership at DePaul University. We're here to discuss his newly released book, The Million Dollar Greeting: Todays Best Practices for Profit, Customer Retention, and a Happy Work Place. Show notes… Favorite Success Quote or Mantra. "The key to successful hospitality is all empathy." In this episode with Dan Sachs, we discuss: How the command and control ways of the past no longer work; today you need to help you employees understand why. What Sachs learned from mentors, Danny Meyer and Drew Nieporent. How over standardization is ultimately a detriment to the industry. Staying consistent to your vision. The 3 Sections of Dan's new book, The Million Dollar Greeting: Today's best Practices forProfit, Customer Rentention, and Happy Workplace.. Scaling slowly and purposefully. The Evangelist-practice what they preach. Structure around their values. Practice what your preach. The Transformer- The evolved with the times. The Pragmatist. -Combination of the Evangelist and Transformer. Focused on customer service. Get Dan's new book here: Today's Sponsor EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Contact Info Dan Sach's Linkedin Profile TheMillionDollarGreeting.com Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Dan Sachs for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Raised in the Washington D.C. area, Shandee Chernow attended Vanderbilt Uinverstity and graduated Magna Cum Laude. Later in life, as a sales woman, Shandee developed food allergies, which made taking clients out for dinner burdensome. She thought to herself, "There has got to be a solution!" Not long after, CertiStar was created. CertiStar's mission is to protect and improve the safety and dining experience of patrons vulnerable to food allergens. Today we are here to discuss real challenges and best practices when it comes to accommodating individuals with food Allergies Show notes… Favorite Success Quote or Mantra. "Don't worry about being successful, but work towards being significant and the success with naturally follow." In this episode with Shandee Chernow from Certistar, we discuss: The real challenges that exist around food allergies. How if we're proactive, we can prevent the industry from becoming over regulated. The potential that you could be held liable if someone becomes ill from food allergies in your restaurant. How if you become known for catering to individuals with special dietary needs it can really help your bottom line. There is a niche to be filled here. The 5 ways to better serve those with food allergies. Encourage Conversation making people feel welcome getting the data. Don't ask how severe the allergy is. Knowing the Basics. Breads, chips, salsa... the staples in your restaurant. Having a minimum of one staff member on the floor at all times who is very knowledgeable on all ingredients on the menu. Keeping a list of menu items and ingredients accessible at all times. Make sure everyone knows where it is! Going Purple! Use the color code system Get your Purple Cutting Board Here! Rule of thumb: treat food allergy surfaces like raw chicken surfaces. All surfaces need to be washed when being used to serve someone with food allergies. Allergy friendly salads. Arranging items in salad units in a way the prevents 8 common food allergens (eggs, peanuts, milk, fish, nuts, soybean, shelfish, and wheat) to not cross contaminated other containers. Separating Fryers and grills. If you have dedicated grills and fryers for food allergens you're opening your restaurant up to more business. What to do when someone has a server food allergen reaction in your restaurant. What the future of managing food allergies in your restaurant looks like using certistar. Why if you are super accommodating to those who have food allergies and aversion, you should be marketing it. Resources mentioned Certistar Be sure to use promotional code "UNSTOPPABLE" Shandee has agreed to kick back 10% of proceeds to the Restaurant Unstoppable mission! Allergy Eats Also check out my episode with the founder! Warning this is some OG content... Purple Cutting Board Today's Sponsor Soundtrackyourbrand.com Lets You Play 250 Music Channels Guaranteed to Fit Any Type of Business. An Easy-To-Use Dashboard Lets You Find Great Music, Control All Your Locations and Schedule Your Sound. wisetail.com, A Premier Learning Management System, Wisetail Grew Up Alongside Some of the Most Recognizable Restaurants In the Industry. This Has Helped Shape Their Product and its Functionality Through Real-World Feedback and Rigorous Testing. Contact Info Certistar.com Be sure to use promotional code "unstoppable" Shandee has agreed to kick back 10% of proceeds to the Restaurant Unstoppable mission! Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Shandee Chernow for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Chef Anthony Myint hails from Annandale Virginia and is a graduate of Carleton College, where he majored in Economics and Asian Studies. After a year of eating around the world, Myint found himself cooking the line at Bar Tartine in San Francisco, CA. 10 years and much success later, Myint is the co-founder of Zero Food Print, The Perennial and Mission Chinese Food. Together, The Perennial and Zero Food Print are on a mission to create a circular food economy where all restaurants can be a part of the solution to climate change. Show notes… Favorite Success Quote or Mantra. "Feel free to get in over your head." "With great power comes great responsibility." In this episode with Anthony Myint, we discuss: The power of social media to snowball an interesting story or movement. How you can use pop-ups to grow you brand. Putting yourself in the position to learn by doing. Building community and awareness by opening your kitchen up to other chefs for menu takeovers or popups. keeping your tribe informed by blogging or sharing what you're up to on social media. Donating to charity to build community. Going against the grain and not being afraid to stand out. The dangers of taking on too much too fast. You can end up looking over the details. Little details can have big impacts. The impact restaurant can make on climate change by going carbon neutral. Having the "if not use then who else" mentality. What a "zero carbon footprint" restaurant is. Here is a great video that dives much deeper into some of the topics covered today. Today's Sponsor Soundtrackyourbrand.com Lets You Play 250 Music Channels Guaranteed to Fit Any Type of Business. An Easy-To-Use Dashboard Lets You Find Great Music, Control All Your Locations and Schedule Your Sound. wisetail.com, A Premier Learning Management System, Wisetail Grew Up Alongside Some of the Most Recognizable Restaurants In the Industry. This Has Helped Shape Their Product and its Functionality Through Real-World Feedback and Rigorous Testing. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? openmindness. Altruistic approach to life. What is your biggest weakness? Overcommitting. What's one question you ask or thing you look for during an interview? Myint looks for a sense of humor. What's a current challenge? How are you dealing with it? Making ends meet. Share one code of conduct or behavior you teach your team. Follow the golden rule. What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM Drawdown: The Most Comprehensive Plan Ever Proposed to Reverse Global Warming. Share an online resource or tool. Carbon Footprint Calculator Story in the LA Times last week on Zero Foodprint http://www.latimes.com/politics/la-na-pol-climatecuisine-20180912-story.html If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Restaurants can be a part of the renewable food system. We can have a delicious revolution Changing the system starts with you as an individual. Contact Info Anthony@theperennial.com Zero Food Print Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Anthony Myint for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Hailing from British Columbia, but growing up in Oregon and Seattle, Luke Dirks is a graduate of Seattle Pacific University. Shortly after completing his degree in English and literature, Dirks began his career in hospitality. In 2007 Dirks joined Stumptown Coffee Roasters as a General Manager and grew into the role of Regional Wholesale Director. Dirk's passion for running restaurants eventually caught back up with him in 2011, when he joined Happy Cooking Hospitality. In summer of 2015 Dirks moved back to Portland, OR for good to joined forces with Joshua McFadden to form Submarine Hospitality, which acquired ownership of Ava Gene's restaurant just before opening Tusk. The accolades continue to roll in. Show notes… Favorite Success Quote or Mantra. "No unimportant people." In this episode with Luke Dirks, we discuss: What is meant by having a "no unimportant people" mentality. Why being a bus boy/girl is a great way to get started in this industry. You get to see everything from the top and bring it all together. Identifying whether you want to be a flash in the pan type restaurant or a long term restaurant and how the effect the way your make decisions. Taking a pay cut to be a part of something greater and to learn skills that will ultimately lead to more opportunities. How much of Stumptown Coffee Roaster's success was due to their ability to share the story and to develop a brand that resonated with guests. How doing the complete opposite of what everyone else is doing can be beneficial. When being involved with a 50/50 business partner the importance of having the same vision and goals. Stripping away unnecessary formalities; people respond better to authentic communication. How you're going to see more partnership in the industry going forward. Tips on better time management. Being thoughtful about location and foot traffic. The challenges of opening a big restaurant VS scalling into a big restaurant Considering if a physical space allows for elasticity in labor management. Finding a partner that is strong where you're weak. Starting a restaurant with an over aching brand. How to develop regulars. Developing yourself before developing your restaurant. Being ok with being the guy behind the scenes. Today's Sponsor Soundtrackyourbrand.comSoundtrack Business lets you play 250 music channels guaranteed to fit any type of business. An easy-to-use dashboard lets you find great music, control all your locations and schedule your sound. RU500.net Go to RU500.net to act on a special offer for all Restaurant Unstoppable listeners. Nick Fosberg. is guaranteeing $500 in new sales for every $100 you spend on advertising. For Every $100 You Invest In Advertising, Nick Will Guarantee You A Minimum Of $500 Back In NEW Sales, Or Your Money Back Guaranteed! Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Being someone who has a great sense of empathy. What is your biggest weakness? Getting excited or distracted too easily What's one question you ask or thing you look for during an interview? Find interesting people to work for you. What's a current challenge? How are you dealing with it? Navigating the issues with labor. Share one code of conduct or behavior you teach your team. Teach your managers that they hold both the highest and lowest position in the restaurant. They might be the boss, but they occasionally got to get dirty to earn the respect from their team. What is one uncommon standard of service you teach your staff? Locally sourced aggressively seasonal. Share an online resource or tool. How I Built This. RFA Taps. Slow Burn What's one piece of technology you've adopted in your restaurant and how has it influence operations? Resy Tock Plate IQ If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? No unimportant people. Sticking to a local supply chain. Have fun. Contact Info Info@SubmarineHospitality.com AvaGene's Tusk Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Luke Dirks for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!