Restaurant Unstoppable with Eric Cacciatore 537: Why Empathy is the Key to Hospitality Success with Dan Sachs
For more than 20 years Dan Sachs has helped businesses use hospitality practices to strengthen employee morale, customer retention, and profit. Today, Sachs serves as president of Meerkat Restaurant Advisory and as professor of entrepreneurship, hospitality management, and service leadership at DePaul University. We're here to discuss his newly released book, The Million Dollar Greeting: Todays Best Practices for Profit, Customer Retention, and a Happy Work Place.
Show notes… Favorite Success Quote or Mantra."The key to successful hospitality is all empathy."
In this episode with Dan Sachs, we discuss:
- How the command and control ways of the past no longer work; today you need to help you employees understand why.
- What Sachs learned from mentors, Danny Meyer and Drew Nieporent.
- How over standardization is ultimately a detriment to the industry.
- Staying consistent to your vision.
- The 3 Sections of Dan's new book, The Million Dollar Greeting: Today's best Practices forProfit, Customer Rentention, and Happy Workplace..
- Scaling slowly and purposefully.
- The Evangelist-practice what they preach.
- Structure around their values.
- Practice what your preach.
- The Transformer- The evolved with the times.
- The Pragmatist. -Combination of the Evangelist and Transformer.
- Focused on customer service.
- The Evangelist-practice what they preach.
Get Dan's new book here:
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Huge thanks to Dan Sachs for joining me for another awesome episode. Until next time!
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