The Westminster Tradition

This episode discusses the overwhelmed state of public servants during the backlash against Robodebt and the unlawfulness, immorality, and inaccuracy of the program. It explores the media strategy, controversy surrounding personal data release, and defending the program. It also highlights internal issues, lack of risk assessment, and the mismatch between internal actions and public perception.

Danielle, an expert in the culture and operations at Centrelink, discusses the pressures faced by frontline workers at Centrelink, including the rise of employee engagement surveys, the use of temporary labor hire, and the decline of unions. They also explore the limitations and flaws in the tools and guided procedures used by staff, the importance of actual behavioral shifts for culture change, and the role of unions in advocating for employees affected by Robodebt.

Lawyers in the Commonwealth Government knew Robodebt was illegal, but took no action. Senior lawyers and staff ignored concerns and compiled talking points. The importance of considering the bigger picture and lack of comprehensive reporting are discussed. DHS lawyers failed to search for important information. Convincing people and overcoming vested interests are challenging. Presenting evidence to the cabinet is feared. Messy situations must be confronted.

Exploring the culture of DHS and its role in Robodebt, including the influence of Secretary Kathryn Campbell, the challenges of improving workplace culture, and the importance of creating a safe and respectful environment for employees.

This podcast explores the genesis of Robodebt, the challenges faced in implementing reforms, the use of ATO data to flag discrepancies, and the origins of Robodebt, including the motivations and political factors involved.

An explainer on Robodebt, its impact, flaws in the system, and the significance of the Robodebt Royal Commission. The hosts highlight the incorrect debt notices issued and the negative consequences, including mental illness and suicide. They emphasize the importance of learning from the commission's findings and improving public administration.