The Curse of Knowledge

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The curse of knowledge refers to experts having vast information in their heads, causing them to skip important details and make automatic decisions. When explaining the difference between red and white wine to a five-year-old, the flavor profiles, method of making, overall taste and flavor, and what to pair them with are all different. While non-experts may think red wine is made from red grapes and white wine from white grapes, experts know that it's the fermentation process with the skin that determines the color. The problem with knowledge is that everyone has an opinion and believes they are experts.

Enterprise Knowledge CEO Zach Wahl speaks with Zsolt Olah, Senior Learning Technologist at Amazon. Zsolt has worked at Amazon, the largest online retail store in the world, since August 2020, working his way up from managing digital learning and experience, to developing learning technology and strategy for employees. His role at Amazon positions him to enable teams to deliver measurable value and success, ensuring that learning is not only fun and engaging, but also positively impacts the work environment. Zsolt is the author of "Engage the WorL&D" and actively engages with and fosters online learning communities.

In conversation with Zach, Zsolt discusses the difference between memorizing and understanding information, draws comparisons between training and the middle finger, and provides his insight into how teams can combine learning and KM to collaborate more effectively.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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