Managing Emotions in Challenging Discussions

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Being prepared for challenging discussions helps in dealing with them effectively. To bring down the intensity in difficult conversations, one can use the immediate action drill, which involves interrupting the pattern by taking a break, realizing that the wave of emotions lasts for about 90 seconds and allowing oneself to feel the feeling without getting caught up in the story. Asking better questions, being curious, and avoiding assumptions is the third step. By following these steps, one can maintain emotional control, balance the nervous system, and have more productive discussions. It is important to separate the story from the experience to determine the impact of the situation.

Scott Walker is a former Scotland Yard detective, world renowned hostage negotiator and an author.

Having successfully resolved over 300 cases, from hostage negotiations to piracy, ransom and cyber extortion attacks, Scott has gained deep insights into how human communication works and today we get to find out his wildest stories and best tips.

Expect to learn how the science of negotiating actually works, the questions should you ask at the beginning of a negotiation to set the tone, how you can deal with overwhelm and nerves in high pressure situations, Scott’s advice for negotiating with difficult people, how to avoid the most common negotiation mistakes and much more...

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