Good knowledge management encompasses attention to three components: people, processes, and technology. At the people level, good knowledge management involves leadership's continuous encouragement and creation of space for the workforce to reflect innovative ways of thinking, interacting, and working. It also entails enabling the workforce to feel safe to express their views and share insights. In terms of processes, good knowledge management requires well-thought-out processes for capturing, organizing, storing, and disseminating both explicit and tacit knowledge. Additionally, good knowledge management requires a technology component that involves creating and customizing tools for storing and retrieving knowledge, ensuring connectivity across systems, and addressing potential break points that can occur within the technology piece.