Scripting communication creates a fixed way of doing things, fostering a desire for perfection that hampers actual performance. Rather than relying on scripts, embracing spontaneity and preparing with frameworks can be more beneficial. Constantly comparing to and evaluating a script consumes cognitive bandwidth, hindering effective communication. By dialing down judgment and following scripts, individuals free up resources to improve their communication. The focus should be on connecting with others rather than striving for perfection, which ultimately leads to feeling more comfortable and breaking away from scripted communication.
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In today’s episode, we cover thinking fast and talking smarter with Matt Abrahams. Matt is a leading communication expert with decades of experience as an educator, author, and coach. As a Lecturer at Stanford University's Graduate School of Business, he teaches popular classes on strategic communication and effective virtual presenting. He hosts the award-winning podcast Think Fast, Talk Smart, and is the author of the book Speaking Up without Freaking Out, as well as his newest book Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot.
Being able to think on your feet in every conversation can yield life-changing opportunities and relationships, so how does maximizing mediocrity better prepare you to think on your feet, what is the 3 step framework to listening so you know how to respond, and what is the secret to gracefully exiting any conversation so you avoid awkward goodbyes?
What to Listen For
- Introduction – 0:00
- What is the anxiety spiral and how does it trip you up in critical moments?
- What 3 ways does anxiety manifest and how do you deal with each one so they don’t trip you up in important conversations?
- This common practice works against you – 9:59
- What is scripting and why should you avoid it if you want to make a great first impression?
- How do you communicate effectively when people’s attention spans are still on the decline?
- Having this mindset makes communication effortless – 22:41
- Why is storytelling important when it comes to communicating and building relationships, and how do you get better at telling stories?
- What 3 simple questions can you ask yourself to provide the perfect response to any communication?
- The secret to make small talk impactful when it counts – 31:39
- How do you make small talk fun and meaningful for everyone you talk to so it leads to better relationships and more opportunities?
- What is the “white flag” trick to leave any conversation without making it awkward?
- How to fix a mistake when mis-speaking in a crucial moment – 44:16
- What should you do if you make a mistake in an important conversation or presentation? How do you acknowledge it without making the situation worse?
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