The formula 'performance equals potential minus interference' focuses on achieving better performance by enhancing the potential of the team members while minimizing factors that hinder their progress. A key aspect is to increase the potential by hiring well, developing talent, and enabling growth. Simultaneously, reducing interferences is essential as they impede the team's success, leading to burnout and reduced effectiveness. Constantly evaluating and adjusting to increase potential and decrease interferences is crucial, especially as the company evolves. Adapting processes as the team grows ensures that the team remains efficient and productive.
Katie Dill is the Head of Design at Stripe. Previously, she was Head of Experience Design at Airbnb and Head of Design at Lyft. Katie has been named one of Business Insider’s 10 People Changing the Tech Industry as well as one of Fast Company’s 100 Most Creative People in Business and received the Girls in Tech “Creator of the Year” award. In today’s episode, she shares:
• What makes a design great
• Advice on building high-performing teams in hyper-growth environments
• A pivotal lesson in leadership she learned at Airbnb
• Stripe’s focus on quality and how it’s tied to growth
• A formula for removing organizational friction
• How to increase productivity
• What to look for when hiring a designer
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