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Dave Snowden – Because You Need To Know

Because You Need to Know®

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Knowledge Management is decision support

Knowledge management has shifted from a strategic approach with chief knowledge officers to being primarily viewed as information management by low-level IT personnel. The focus on codification and technology has led to the perception of KM as information management. However, the core function of knowledge management has evolved into decision support, where dynamic capabilities in deploying knowledge assets for large-scale decision-making are essential. This shift indicates that knowledge management is now manifested under various names and functions beyond static information recording.

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