Culture of knowledge sharing

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The insight from this snip is to use relatable business examples to help laypersons understand the concept of knowledge management. By avoiding technical jargon and instead focusing on practical scenarios, individuals from non-KM backgrounds can grasp the significance of creating, sharing, reusing, and the loop of knowledge. For instance, a sales leader who initially saw knowledge management as an unrelated task became more receptive when presented with a real-life example that demonstrated how knowledge sharing can positively impact their own productivity and sales goals.

Enterprise Knowledge CEO Zach Wahl speaks with Jean-Claude Monney, Managing Partner and co-founder of The Monney Group, a boutique coaching and consulting company founded in 2009. Until 2017, Jean-Claude served as Chief Knowledge Officer at Microsoft Consulting Services, where he and his team re-imagined the division’s Digital Workplace knowledge management and collaboration platform on Microsoft O365 that was launched in 2014 and used as a reference model by many customers. He is currently on the advisory board of Kent State University’s School of Information for their KM master’s program.

In conversation with Zach, Jean-Claude focuses on knowledge management and its importance in decision-making and innovation. He defines knowledge management as a process loop of creating, sharing, reusing, and creating new knowledge, emphasizing the critical role it plays for companies in innovation. This episode highlights the value of implementing knowledge management practices in any work setting to improve decision quality and time to knowledge.

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