Ziv Peled

Ziv Peled, Chief Customer Officer of AppsFlyer, shares his insights on leveraging AI to supercharge customer success teams. He discusses the shift from product expertise to becoming growth partners, emphasizing the critical role of habit-forming products in the subscription economy. Ziv reveals how AI can balance human touch with automation, enhancing personalized experiences. He also highlights the transformative impact of AI on team dynamics and communication, urging a focus on long-term customer relationships for sustainable growth.