Zig Serafin
CEO of Qualtrics discussing the company's $6.75 billion acquisition of Press Ganey Forsta and Qualtrics' strategy with AI and healthcare analytics.
Best podcasts with Zig Serafin
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May 8, 2025 • 40min
Qualtrics CEO on How AI Agents Are Changing Experience Management
Zig Serafin, the CEO of Qualtrics, shared insights on enhancing customer experience through AI and data analysis. He emphasized the importance of understanding customer behavior to navigate market uncertainties. The discussion delved into the role of autonomous AI agents in providing seamless service while driving operational effectiveness. Serafin highlighted the evolution of experience management and its transformative potential, stressing how interconnected AI can foster better relationships and strategic decision-making across industries.
5 snips
Oct 10, 2025 • 41min
Qualtrics’ $6.75B Acquisition, E-comm Startup Revival, Reflection AI Raises $2B | Oct 10, 2025
Zig Serafin, CEO of Qualtrics, shares insights on their $6.75 billion acquisition of Press Ganey Forsta, emphasizing healthcare analytics and AI strategies. Misha Laskin, CEO of Reflection AI, discusses their $2 billion funding round, exploring the advantages of open AI models for enterprises. Meanwhile, Aaron Dignan reflects on winding down his AI startup Plum, addressing the challenges of market timing and monetization. The episode also delves into the revival of e-commerce, highlighting successful new brands and evolving strategies in a shifting landscape.
