Vance Morris
Former Disney employee with experience in resort management and customer service. Currently owns a carpet cleaning business and trains entrepreneurs on providing Disney-style service.
Best podcasts with Vance Morris
Ranked by the Snipd community
Aug 8, 2025 • 41min
A Disney Insider’s Look At Improving The Customer Experience
In this insightful discussion, Vance Morris, a former Disney employee and current entrepreneur, shares his expertise on delivering exceptional customer service. He dives into the secrets of Disney's management strategies, focusing on safety and trust. Vance discusses the challenges of integrating Disney-style service in other industries and how attention to detail can transform customer experiences. He also highlights innovative advertising strategies, encouraging listeners to think outside the box for unique marketing opportunities.
Jun 10, 2025 • 53min
How Follow-Up Drives Recurring Revenue & Reduces Churn [Episode 190]
Vance Morris, a retention strategist and Disney alum, owns three home service businesses and advises on customer experiences. He explains how emotional connections are more effective than discounts for client retention. Vance shares insights on a low-cost follow-up system that outperforms traditional acquisition methods and reveals the true reasons behind customer churn. He emphasizes the importance of unique storytelling and memorable engagement strategies to build lasting customer relationships and drive recurring revenue.
