Vance Morris

Vance Morris, a retention strategist and Disney alum, owns three home service businesses and advises on customer experiences. He explains how emotional connections are more effective than discounts for client retention. Vance shares insights on a low-cost follow-up system that outperforms traditional acquisition methods and reveals the true reasons behind customer churn. He emphasizes the importance of unique storytelling and memorable engagement strategies to build lasting customer relationships and drive recurring revenue.