Tyler Carlson

Tyler Carlson, SVP and Head of Product at Salesforce, dives into transforming AI agents from demo to enterprise-ready with the AgentForce 360 Platform. He discusses the ease of building customer-focused applications using low- and pro-code tools like Salesforce's WYSIWYG schema builder. Tyler highlights the common pitfalls innovators face, emphasizing a user-centric approach when commercializing AI solutions. He also explores whether AI agents could outpace traditional applications, suggesting a future where they complement rather than replace existing systems.