Super Data Science: ML & AI Podcast with Jon Krohn 956: From Agent Demo to Enterprise Product (with Ease!) feat. Salesforce’s Tyler Carlson
22 snips
Jan 9, 2026 
Tyler Carlson, SVP and Head of Product at Salesforce, dives into transforming AI agents from demo to enterprise-ready with the AgentForce 360 Platform. He discusses the ease of building customer-focused applications using low- and pro-code tools like Salesforce's WYSIWYG schema builder. Tyler highlights the common pitfalls innovators face, emphasizing a user-centric approach when commercializing AI solutions. He also explores whether AI agents could outpace traditional applications, suggesting a future where they complement rather than replace existing systems.
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Episode notes
AppExchange Origin And Growth
- Tyler explains AppExchange's origin story and its 20-year history as Salesforce's enterprise app store.
- He recounts Mark procuring the App Store domain and choosing the AppExchange brand instead.
Platform-as-a-Service Speed Advantage
- Building on Salesforce gives developers enterprise-grade infrastructure, security, and 25 years of R&D to leverage.
- That platform-as-a-service approach speeds development for teams that don't want to manage low-level infrastructure.
Combine Low-Code And Pro-Code
- Use Salesforce's low-code and pro-code mix: WYSIWYG schema builder, Flow, and support for Apex and React.
- Combine drag-and-drop tools for speed with code when you need custom logic or UI.
