Ty Givens
Customer experience leader and consultant with 20+ years in CX (founder/CEO of the CX Collective), offering frameworks to translate operational work into business impact.
Best podcasts with Ty Givens
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17 snips
Aug 13, 2020 • 1h 24min
15: The Profound Human Connection of Micro-Communities, Participatory Economies and Good Old Customer Service
In this engaging conversation, Ty Givens, a customer experience strategist and founder of The Workforce Pro, shares insights on fostering authentic human connections in business. He delves into the participatory economy, highlighting how brands can engage customers in meaningful ways. Ty explains that true customer happiness goes beyond mere satisfaction, emphasizing the need for empathy and emotional connections. He also discusses strategies for turning negative interactions into loyalty, showcasing the profound impact of listening and community on brand success.
Oct 1, 2025 • 24min
467: Your Metrics Mean Nothing If You Can’t Sell Their Impact So Use These 2 Frameworks to Fortify Your Executive Presence
In this conversation, Ty Givens, a CX leader with over 20 years of experience, emphasizes that operational excellence is key to customer satisfaction. He introduces two frameworks, RISE and IMPACT, that help translate metrics into tangible business value. Ty also discusses how introverts can build executive presence without dominating discussions and highlights the importance of managing one's personal brand. His insights on nurturing trust and crafting tailored customer experiences offer invaluable strategies for aspiring leaders.
