Tracey Northcott

Tracey Northcott, an Airbnb Superhost for nearly a decade and a guest experience specialist consultant, shares tips on efficiently and ethically closing down listings. She emphasizes the importance of honoring existing bookings, providing suitable alternatives, and being open and honest with guests. Other topics include outsourcing packing, involving the turnover team, creating an exit strategy, and adapting to challenges in the rental business.