Tess Voecks, the VP of Operations at RicketyRoo, brings her expertise in SEO and PPC marketing to the table. She dives into the importance of project management as the cornerstone of scaling an agency. Tess emphasizes tracking task durations, defining clear goals, and optimizing team time management. She advocates for flat-rate pricing over hourly billing, explaining why it enhances scalability. Plus, learn how automation tools can empower teams to work smarter, ultimately transforming agency operations.