Tara Lacey

Tara Lacey, Regional Vice President of Customer Success at Backbase, dives into the crucial gap between technology and its practical application in banking. She discusses the importance of not just innovative solutions but their effective deployment to create real business value. Tara highlights the need for stakeholder alignment during implementation and the significance of measuring success through customer satisfaction and operational efficiency. Plus, she emphasizes the role of culture and communication in facilitating smooth digital transformations.