Susana Canelon

Marc Speichert, Chief Commercial Officer at Four Seasons Hotels & Resorts, discusses the essential role of empathy in brand leadership. He emphasizes how genuine acts of kindness can elevate customer experiences. The conversation also touches on navigating professional growth and creativity in marketing roles. Susana Canelon, Director of Social Media at University of the People, shares insights on crafting relatable content that resonates with audiences. Together, they highlight the importance of authenticity and emotional intelligence in driving business success.