Susan Kahn, a business psychologist and author of 'Bounce Back,' discusses the transformative power of listening in the workplace. She highlights the importance of embracing failures and fostering open communication to build resilience. Kahn delves into the changing landscape of leadership, where vulnerability and honesty are becoming essential traits. She also emphasizes the value of silence in conversations, illustrating how pauses can lead to deeper understanding and connection. Tune in for insights on navigating a polarized world and redefining workplace dynamics!